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About the Team The Corporate Development team sits at the intersection of OpenAI’s strategy and the global AI ecosystem. Partnering closely with engineering, product, and business leaders, we analyze markets, technologies, and companies to identify opportunities that accelerate OpenAI’s mission and long-term strategy. Bringing together expertise in strategy, M&A, and integration, the team leads the end-to-end process of sourcing, evaluating, negotiating, and integrating acquisitions and other strategic transactions. About the Role The Corporate Development Deal Lead will own high-priority M&A and strategic transaction work from early evaluation through diligence, structuring, negotiation, approval, and close. This person will translate strategic priorities and market insight into actionable deal opportunities, build the business case for transactions, and drive cross-functional alignment with senior stakeholders. This is a hands-on, high-ownership role for someone who can combine strategic judgment, financial rigor, founder relationship-building, and crisp execution. The ideal candidate can lead complex transactions, partner well with executive stakeholders, and help build the AI-native systems, tools, and operating practices that allow Corp Dev to scale. This role is based in our San Francisco HQ. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Lead end-to-end execution of corporate development transactions (e.g., acquisitions and strategic investments), including sourcing, diligence, valuation, structuring, negotiation, and closing. Track and interpret key trends across AI, technology, and adjacent industries, translating the competitive and startup landscape into clear, high-impact insights for OpenAI’s leadership. Proactively source acquisition and other opportunities by building deep relationships across the venture, startup, and incubator ecosystem. Partner closely with internal leaders to understand OpenAI’s priorities and use external market intelligence to help shape strategy and identify where inorganic moves can accelerate it. Collaborate cross-functionally with Product, Engineering, Legal, Finance, GTM, and executive leadership to evaluate and advance deals. Build financial models, commercial cases, and decision-making frameworks for executive stakeholders. Prepare and present deal materials to senior leaders. Lead and innovate how we use AI to enhance Corp Dev processes and systems. Partner with Integration & cross-functional peers to develop deal goals / metrics and integration plans to achieve and measure outcomes. You might thrive in this role if you have: 12+ years of experience leading M&A or strategic transactions from start to finish - in corporate development, private equity, investment banking, venture investing, and/or product. Deep experience analyzing emerging technologies and markets, and enjoy working directly with founders, investors, and operators. Sector and deal expertise in enterprise / B2B highly preferred. A genuine passion for AI and its impact on the world. Strong analytical skills combined with commercial judgment and strategic insight. Comfort managing ambiguity, building process in a fast-moving environment, and operating with high ownership. Clear and persuasive communication skills to influence internal and external stakeholders. Excitement to help build and shape the Corp Dev function at a mission-driven AI company. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement . Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form . No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link . OpenAI Global Applicant Privacy Policy At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As an Enterprise Specialist on the Product Support team, you'll partner closely with the Enterprise Support Manager to deliver and continuously improve our Enterprise Support experience, supporting Figma's most strategic customers with high-quality, reliable, and efficient support across complex use cases. You'll play a key role in building trust with customers and collaborating with internal partners such as Sales, Product, and Engineering, bringing technical expertise in working with Enterprise-level customers to diagnose issues, determine solutions, and anticipate customer impact — serving as a customer advocate while working cross-functionally to deliver an exceptional experience. This is a full time hybrid role that can be held from our London hub. What you'll do at Figma: Develop expertise of Figma's products and the journey of our customers, from Product Designers to Account Administrators, to accurately diagnose sophisticated inquiries Interact with Figma customers daily via email, taking ownership over cases from start to resolution Partner closely with Sales teams to guide large scale organizations through complex workspace configurations, acting quickly to address technical issues and ensuring successful account setup Operate as the voice of the customer, capturing both product and process gaps in the experience and presenting data-backed cases for new feature development and process automation Act as designated point of contact for high-risk escalations and issues, proactively engaging the appropriate partners, and owning communication through to solution Identify trends and communicate insights to our Product and Engineering teams to advocate for bug fixes, process improvements, and feature enhancements Engage in pilot programs and experimentation to identify efficient approaches for delivering fast and personalized interactions to meet performance expectations and customer commitments Recommend foundational tooling and processes in partnership with our Product Support Operations teams to ensure we are set up to scale We'd love to hear from you if you have: 3+ years' experience working in a Support environment for a technical SaaS product, ideally supporting Enterprise customers Experience troubleshooting SAML/SSO and SCIM configurations for large-scale organizations Experience working with system administration for large end-user communities or guiding customers through complicated implementations Experience in evaluating business impact of technical issues to drive cross functional alignment, prioritization, and timely resolutions Fluent in Korean While it's not required, it's an added plus if you also have: Skilled in using tools such as Adobe XD, Sketch, and/or Framer and a passion for UX/UI development Familiarity with or willingness to learn AI concepts (e.g., prompt refinement, natural language tools, generative AI, machine learning basics) At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status , or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com . These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. Examples of accommodations include but are not limited to: Holding interviews in an accessible location Enabling closed captioning on video conferencing Ensuring all written communication be compatible with screen readers Changing the mode or format of interviews To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice .
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As a Technical Account Manager (TAM), you will serve as a trusted technical advisor to some of Figma’s largest enterprise customers across APAC and GCR. You will help organizations successfully adopt, integrate, and scale Figma across complex technical environments. This role sits at the intersection of customer success, enterprise architecture, and developer workflows. You will work closely with customer enablement, sales, and product teams to guide customers through sophisticated implementations involving identity systems, APIs, integrations, governance, and extensibility. Your goal is to reduce technical risk, accelerate adoption, and ensure customers are set up for long-term success. This is a full-time position based in our Singapore hub. What you’ll do at Figma: Serve as a strategic technical advisor for enterprise customers, helping them adopt and scale Figma in alignment with their business and technical goals Lead structured technical engagements that assess customers’ current environments, identify risks or gaps, and provide clear, prescriptive guidance for successful implementation Guide customers through enterprise API usage and system integrations, helping them extend Figma’s capabilities within their broader technology ecosystems Partner with developer teams to improve design-to-code workflows, including Dev Mode adoption, extensibility initiatives and other emerging platform capabilities (Code to Canvas) Deliver technical workshops and training sessions to help customers confidently use sophisticated platform features Collaborate cross-functionally with sales, customer experience, and product teams to ensure customers receive cohesive and high-impact technical guidance Surface technical insights and opportunities that support renewals, expansion, and long-term account growth Build strong relationships with technical stakeholders and executive sponsors by clearly translating technical concepts into business value We'd love to hear from you if you have: 5+ years of experience in technical account management, solutions engineering, enterprise customer success, or a related technical advisory role within a SaaS organization A solid understanding of enterprise systems, APIs, integrations, development frameworks and identity management frameworks Experience advising on or implementing AI-powered solutions within enterprise environments, including evaluating architectural considerations, governance requirements, and integration strategies for emerging AI technologies Superb communication skills and the ability to confidently engage both technical and non-technical audiences A consultative mentality and a passion for navigating multiple stakeholders within complex customer environments helping tackle technical challenges Native Chinese (Mandarin) fluency, written and spoken, with the ability to run technical customer engagements for Greater China accounts, plus professional working English While not required, it’s an added plus if you also have: Familiarity using Figma or other design and developer collaboration tools Familiarity with GCR / APAC enterprise accounts Understanding how to author structured AI guideline or instruction files that inform MCP servers or AI agents, including defining behavioral constraints, guardrails, and integration standards A background in frontend development or familiarity with design-to-code workflows Delivered technical workshops, enablement sessions, or advisory services in past roles At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status , or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com . These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. Examples of accommodations include but are not limited to: Holding interviews in an accessible location Enabling closed captioning on video conferencing Ensuring all written communication be compatible with screen readers Changing the mode or format of interviews To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice .
About the Team At OpenAI, our Trust, Safety & Risk Operations teams safeguard our products, users, and the company from abuse, fraud, scams, regulatory non-compliance, and other emerging risks. We operate at the intersection of operations, compliance, user trust, and safety working closely with Legal, Policy, Engineering, Product, Go-To-Market, and external partners to ensure our platforms are safe, compliant, and trusted by a diverse, global user base. The Global Safety Response Operations team within the org provides 24/7 coverage for user safety, risk, and regulatory escalations across OpenAI’s products, handling the highest-priority cases that require human judgment and rapid response. The team operates as the core escalations management and delivery arm of OpenAI’s safety operations, ensuring that our products remain safe and aligned with our policies while enabling timely, empathetic, and consistent user support. About the Role We’re looking for experienced Trust, Safety, and Risk Operations analysts who have subject matter expertise in one or more of the following areas: policy enforcement and content moderation, fraud and scam prevention, developer risk, or privacy and regulatory escalations. You’ll be on the front lines of safety escalation management, helping to triage and resolve urgent and sensitive cases. You’ll work across subject matter areas, systems, and processes to ensure operational excellence, develop process improvements and automations, and surface insights and trends. This role is part of a 24/7 global operation team and will be expected to work a standard 5x8 work week, which includes covering the weekend shift each week (e.g., work weeks covering Saturday - Wednesday) We use a hybrid work model of 3 days in the Singapore office per week and offer relocation assistance to new employees. Please note: This role may involve exposure to sensitive content, including material that is sexual, violent, or otherwise disturbing. In This Role, You Will: Handle and resolve high-priority cases across all harm and risk areas, ensuring timely and appropriate resolution in line with policy and legal requirements. Operate across multiple systems and tools to manage user reports and tickets, internal escalations, and other high priority investigations. Act as incident manager for escalations requiring nuanced policy, legal, or regulatory interpretation. Identify and implement process improvements and automation opportunities to increase efficiency, accuracy, and coverage. Conduct quality reviews and provide feedback to improve consistency across global teams. Analyze trends and generate insights from escalation and case data to inform policy, product, model behavior, or detection improvements. Maintain exceptional accuracy, judgment, and composure under pressure when handling sensitive or time-critical situations. Participate in 24/7 on-call rotation, including off-hours and weekend coverage as needed. You Might Thrive in This Role If You: Have 5+ years of experience in trust & safety, content moderation, investigations, fraud, or developer risk operations. Have experience working in incident response, law enforcement response, or escalations management. Leverage OpenAI technology to enhance workflows, improve decision-making, and scale operational impact. Bring deep domain expertise in your specialization area and familiarity with relevant legal, policy, and technical frameworks. Have a track record of scaling operations , building processes, and working cross-functionally to improve performance and safety outcomes. Possess exceptional analytical skills able to detect patterns, assess risk, and recommend policy or product changes based on evidence. Communicate with clarity, empathy, and precision especially in sensitive user-facing contexts. Thrive in ambiguous, high-autonomy environments and balance speed with diligence. Are comfortable with frequent context switching , managing multiple projects, and prioritizing impact. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement . Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form . No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link . OpenAI Global Applicant Privacy Policy At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
About the Team OpenAI for Financial Services is part of OpenAI's Verticals organization, which focuses on accelerating the economy and knowledge work. We build AI products for financial institutions and the professionals who power them, from investment bankers and research analysts to investors and other financial services teams. We combine OpenAI's models, financial data, and enterprise knowledge to help professionals research companies, analyze markets, and produce high-quality work in the tools they use every day. We're a small, entrepreneurial team working closely with customers and partners across research, product, design, engineering, and go-to-market to bring new capabilities from idea to production. About the Role We're looking for backend engineers to build the systems that make advanced AI useful, reliable, and trustworthy in financial services. You'll build the data systems, agentic workflows, and enterprise integrations behind our products. You'll also help bring them into production at some of the world's largest financial institutions. This is a product-minded engineering role with significant ownership and zero-to-one building. You'll shape new products from the ground up, work directly with customers to understand their workflows, and collaborate across OpenAI to turn new model capabilities into products that professionals can trust with high-stakes work. In this role, you will: Design and build backend systems that power AI-native financial workflows across ChatGPT Work and Codex. Build infrastructure to ingest, index, retrieve, and serve financial data, company filings, market information, and firm-specific knowledge at scale. Develop integrations with financial data providers, enterprise knowledge systems, and customer environments, including the authentication, authorization, and entitlements required to use them securely. Build the systems that let models and agents use the right tools and data, preserve source provenance, and produce accurate, verifiable outputs. Improve the reliability, latency, observability, and quality of production systems, and develop evaluations that measure how well they perform on real financial workflows. Work directly with financial institutions to understand customer needs, unblock deployments, and turn feedback into meaningful product improvements. Partner with product, design, research, security, and other engineering teams to take new capabilities from early prototype to scaled production. You might thrive in this role if you have: 5+ years of professional software engineering experience, with a strong track record of building and operating production backend systems. Proficiency in one or more backend languages, such as Python, Go, Rust, or TypeScript, and a strong foundation in APIs, data systems, and distributed systems. Experience building data-intensive applications, search or retrieval systems, infrastructure platforms, or complex integrations. Strong product instincts and the ability to move from an ambiguous customer problem to a practical, well-engineered solution. Comfort working across the stack and organizational boundaries when that is what it takes to ship a great product. A high bar for reliability, security, privacy, and performance, particularly in enterprise or other high-trust environments. Interest in AI and how model capabilities can be applied to complex professional work; direct AI/ML or financial services experience is helpful but not required. Experience as a founder, an early engineer at a startup, or an engineer who has helped build a new product from scratch is a plus. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement . Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form . No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link . OpenAI Global Applicant Privacy Policy At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
About the Team The User Operations team (Support) is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role OpenAI’s top-of-funnel is evolving into a signal-driven, data-orchestrated engine powered by AI-native workflows, enriched customer intelligence, and increasingly interconnected systems. We are looking for a Technical Systems Program Manager to help drive the strategy, alignment, prioritization, and execution of these systems across Salesforce and adjacent platforms. This role will partner closely with Engineering, Revenue Operations, Data, and Enterprise Platform teams to operationalize scalable CRM workflows. The ideal candidate combines strong technical fluency, operational systems thinking, and stakeholder leadership with the ability to drive execution across highly cross-functional environments. This role is based in San Francisco, CA, and the team works a hybrid schedule (Monday - Wednesday in office). We will offer relocation assistance if needed. In this role, you will: Own and drive CRM systems initiatives across support Partner with senior business stakeholders and engineering teams to identify operational pain points, define scalable solutions, evaluate technical tradeoffs, and execute across Salesforce and adjacent platforms Align cross-functional stakeholders including Revenue Operations, Support Delivery, Risk, Engineering, Data, Legal, and Enterprise Platform teams while driving prioritization and execution Help operationalize AI-native workflows by defining and building scalable automation, orchestration, agentic workflows, and human-in-the-loop processes in partnership with cross-functional teams You might thrive in this role if you have: You have 8+ years of experience driving high-impact technical programs in a program management, technical program management or adjacent role Strong understanding of CRM workflows customer systems supporting user operations or support organizations Experience working across CRM systems, routing engines, and adjacent systems Proven ability to drive complex cross-functional initiatives from discovery and stakeholder alignment through execution and operationalization Strong technical fluency across APIs, integrations, event-driven architectures, enterprise SaaS ecosystems, and Salesforce platform capabilities Experience partnering closely with Engineering, Revenue Operations, Security, and Enterprise Platform teams Experience operating within SOX/SOC2-controlled environments with strong understanding of SDLC, QA, release management, and operational governance Strong written and verbal communication skills with the ability to clearly communicate priorities, tradeoffs, risks, and execution plans Nice to Have Ability to independently reason through technical system design, integration dependencies, and operational tradeoffs alongside engineering teams Experience working within AI-native, high-growth, or highly ambiguous operating environments Exposure to global support operations Ability to operate scrappily and iteratively while maintaining a strong bias toward scalability, governance, and long-term maintainability About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement . Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form . No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link . OpenAI Global Applicant Privacy Policy At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
About the Team Enterprise Verticals builds role-specific ChatGPT Work experiences for high-value enterprise workflows. We combine product engineering, plugins and skills, connectors, data, evaluations, and customer evidence to turn useful demos into reliable daily work. This opening sits within the Technology vertical inside Enterprise Verticals. The group focuses on repeatable workflows for people at technology companies, beginning with functions such as data and analytics, sales, and design, and carries the shared platform needs—tool integration, permissions, quality measurement, and safe rollout—across those experiences. We work closely with Design, Research, GTM, Security, and platform teams, as well as with customers and design partners. Success means that people can reach a trustworthy first result, understand what the system did, and keep using the workflow—not merely that a prototype exists. About the Role We are looking for an exceptionally experienced, hands-on full-stack engineer to define and build the next generation of AI-powered enterprise workflows. You will take on the hardest and most ambiguous problems in the Technology vertical: translating real customer needs into product direction, designing the systems behind the experience, and personally writing and shipping production-quality code across the stack. You will own the technical direction and end-to-end delivery of products spanning ChatGPT Work surfaces, backend services, plugins, connectors, enterprise data, permissions, and evaluations. You will make foundational architecture and product tradeoffs; establish patterns other engineers can build on; and hold these experiences to a high bar for reliability, security, observability, and customer value. This is an individual-contributor role for an engineer who leads through technical judgment, direct execution, and influence—not people management. You should be equally comfortable working directly with customers, setting direction with senior cross-functional and platform partners, debugging complex production behavior, and staying close to the code. Success means taking a meaningful enterprise product from first principles through adoption at scale. Responsibilities: Set the technical direction for role-specific enterprise AI experiences, and personally design, build, and ship their most critical components across ChatGPT Work surfaces, services, plugins, and connectors. Turn ambiguous customer and design-partner needs into a clear, generalizable product and technical strategy, with explicit milestones, architectural decisions, and measurable quality and adoption goals. Lead complex initiatives across Design, Research, GTM, Security, and platform teams; align senior stakeholders; make consequential tradeoffs; and drive decisions through to implementation. Architect production-grade systems and establish the evaluation, instrumentation, security, reliability, staged-rollout, and rollback standards required to operate probabilistic AI experiences safely. Own the complete product and engineering lifecycle: problem definition, technical design, hands-on prototyping, production implementation, launch, customer feedback, and sustained iteration. Define durable technical contracts and fallback strategies across connectors, identity, permissions, enterprise data, model routing, and shared platform dependencies; raise the engineering bar through architecture reviews, mentorship, and reusable patterns. You might thrive in this role if: You are a deeply experienced, hands-on product engineer—typically with 10+ years building production software—who combines exceptional technical depth with strong product judgment. You can independently architect and implement sophisticated systems across frontend, backend, APIs, data, distributed services, and complex enterprise integrations. You can earn trust with customers, influence senior stakeholders, and bring cross-functional teams to a clear decision without relying on formal authority. You know how to turn uncertainty into a disciplined execution plan, using experiments, evaluations, instrumentation, and customer evidence to decide what to build. You treat enterprise identity, permissions, privacy, security, performance, reliability, and operational readiness as foundational product requirements. You have repeatedly led the architecture and hands-on delivery of important user-facing products from ambiguous beginnings through production use, and can explain the technical and product decisions that made them succeed. You know when to build quickly, when to invest in foundational systems, and how to turn a specific customer workflow into a durable product that serves many customers. Preferred qualifications Extensive experience personally building and operating full-stack production products, including modern frontend technologies such as React and TypeScript and backend services in Python, Go, Node.js, or comparable languages. A track record of setting technical direction for complex, integration-heavy or distributed systems, with deep understanding of APIs, data models, enterprise identity, authorization, secure data flows, and partial-failure behavior. Demonstrated ownership of business-critical production systems at scale, including architecture, performance, observability, testing, incident response, migrations, staged delivery, and operational excellence. Experience shipping applied AI, agentic, or conversational products, with a practical understanding of model behavior, tool use, grounding, evaluations, human feedback, and the reliability challenges of probabilistic systems. Experience designing and building sophisticated workflow, data, analytics, visualization, or insight products that make complex systems genuinely useful to enterprise users. A strong record of leading through technical judgment, mentoring experienced engineers, shaping cross-team architecture, and connecting engineering decisions to measurable customer outcomes and sustained adoption. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement . Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form . No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link . OpenAI Global Applicant Privacy Policy At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
About the Team OpenAI Finance ensures the organization is positioned for long-term success as we pursue our mission. The Order to Cash (OTC) team oversees the complete flow of commercial transactions from order intake and provisioning through billing, collections, and cash application — ensuring accuracy, compliance, and operational excellence in support of OpenAI’s mission to ensure artificial general intelligence benefits all of humanity. About the Role We are looking for a senior, hands-on operator to own Order Management and Billing execution across OpenAI’s cloud marketplace and partner ecosystem, including platforms such as AWS, GCP, Oracle Cloud, GovCloud, and future channels. This senior individual contributor role will translate partner requirements into scalable workflows and ensure launch readiness, accurate billing, and reliable daily execution. As a senior individual contributor within the Cloud Marketplaces team, you will own the end-to-end order-to-invoice lifecycle for your assigned portfolio. You will ensure that private offers, commercial terms, provisioning, pricing, usage, billing data, credits, settlements, and partner-specific reporting flow through our systems accurately, on time, and with audit-ready controls. You will implement and continuously improve the common cloud marketplace operating model, lead cross-functional execution for your assigned portfolio, and surface risks, requirements, and improvement opportunities. You will partner across Revenue Systems, Product, Engineering, GTM, Finance, Partner Operations, and external marketplace stakeholders. This role is critical to building the operational backbone for OpenAI’s expansion across cloud marketplaces and government-cloud channels. You will combine deep operational judgment with process and control execution, automation, clear communication, and hands-on problem solving to improve billing reliability, partner experience, customer outcomes, and financial integrity at scale. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Own end-to-end daily Order Management and Billing performance for an assigned cloud marketplace or partner portfolio, including AWS, GCP, Oracle Cloud, GovCloud, or future channels, spanning order intake, usage ingestion, reconciliation, validation, invoicing, credits, settlements, exceptions, and partner reporting. Implement and continuously improve the common cloud marketplace operating model, including workflows, service levels, controls, escalation paths, capacity requirements, and readiness standards for the assigned portfolio. Lead operational readiness and user acceptance testing for new or expanded cloud marketplace, partner, or GovCloud capabilities, translating commercial and technical requirements into executable workflows, system requirements, controls, and measurable launch criteria. Serve as the Finance and OTC operational DRI for the assigned portfolio, resolving billing discrepancies, reporting gaps, settlement variances, and customer- or partner-impacting issues while escalating cross-portfolio risks and decisions through the appropriate leadership and governance channels. Execute and improve reconciliation, completeness, and exception-management processes across partner pricing, usage, credits, discounts, invoices, settlements, and reporting obligations. Govern BPO execution for the assigned portfolio through clear service levels, SOPs, enablement, quality controls, capacity planning, performance monitoring, and escalation management. Identify and implement process, system, AI, and automation improvements that increase touchless processing, reduce rework, and identify discrepancies before they create billing, revenue, partner, or customer impact. Partner with Revenue Systems, Product, Engineering, GTM, Legal, Deal Desk, Finance, and Partner Operations to ensure commercial, provisioning, ERP, billing, and marketplace requirements are addressed upstream. Own month-end close execution for the assigned portfolio, ensuring order, pricing, usage, billing, partner transaction, and settlement data are complete, reconciled, reviewed, and supported; escalate risks and provide timely close status and sign-off inputs. Monitor and report portfolio performance across billing accuracy, automation, cycle time, backlog, service levels, exceptions, close readiness, partner escalations, BPO quality, control performance, and throughput; use insights to drive corrective action and continuous improvement. Maintain durable operating documentation—including SOPs, playbooks, runbooks, controls, and training—and contribute portfolio insights to broader governance and operating-model improvements. You might thrive in this role if you have: 8+ years of progressive experience in Billing Operations, Order Management, partner billing, cloud marketplace operations, or complex usage-based billing environments. Experience with one or more cloud marketplaces, partner-billing models, or comparable ecosystems; experience across every platform is not required. Relevant experience may include usage-based pricing, private offers, credits, invoicing, reconciliations, settlements, reporting, or exception management. A demonstrated record of owning complex, cross-functional launches from requirements and UAT through implementation, stabilization, and measurable operational outcomes. The ability to make sound risk-based decisions, drive execution, and influence stakeholders across Finance, Product, Engineering, GTM, Legal, and external partner organizations. Hands-on experience with CPQ, ERP, billing, and data platforms such as Salesforce, Oracle Fusion, NetSuite, Stripe, Metronome, or comparable systems. Experience designing and governing scaled delivery through BPO or offshore teams, including service levels, enablement, capacity planning, quality assurance, and escalation management. Strong command of operational controls, month-end reconciliations, data completeness, audit readiness, and the financial risks created by upstream or downstream process failures. Exceptional analytical and executive communication skills, with the ability to navigate ambiguity, simplify complex issues, manage competing priorities, and remain hands-on when the business requires it. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement . Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form . No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link . OpenAI Global Applicant Privacy Policy At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
About the Team The Strategic Finance team provides financial insights and guidance to support the organization's long-term goals and strategies. We partner across the business to allocate and deploy our resources for the highest impact outcomes. About the Role We are hiring a Hardware Finance Manager, Consolidations & Systems to own the consolidated financial reporting, forecasting cadence, and financial systems across our hardware organizations (Io and Robotics). This role sits at the intersection of Hardware Finance, central FP&A, Accounting, and Finance Systems, and is responsible for ensuring leadership has a single, accurate, and timely financial view of the hardware business. This role will serve as the embedded owner of the hardware financial backbone, with end-to-end responsibility for consolidated P&L reporting, forecasting and variance analysis, and the systems and processes that enable scalable, decision-ready insights. You will help ensure hardware financials are consistent, auditable, and fit for executive and board-level decision-making as the organization scales in size, complexity, and capital intensity. We have a strong preference for candidates who can be based in our San Francisco HQ. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will oversee multiple areas of responsibility: Own end-to-end consolidated financial reporting for all hardware organizations (Io and Robotics), delivering a single, integrated P&L view across R&D, Product, Revenue, COGS, and OpEx. Establish and run the hardware financial operating cadence, including monthly close, forecasting, reforecasting, and variance analysis, ensuring consistency and accountability across teams. Serve as a key finance partner to Hardware Finance leads, central FP&A, and Accounting, aligning bottoms-up plans with accounting actuals and enterprise reporting requirements. Build and maintain consolidated forecasting and reporting models that roll up inputs from Product Finance, Revenue, COGS / Supply Chain, and R&D into a cohesive, driver-based financial view. Design, implement, and manage hardware financial systems, tools, and processes, driving standardization, automation, and scalability while reducing manual effort and reconciliation risk. Own the hardware chart of accounts and financial structures, ensuring clarity of ownership, consistent definitions, and compatibility with accounting and enterprise systems. Provide executive-ready financial insights, including variance explanations, trend analysis, and forward-looking risk and opportunity signals for hardware leadership. Establish data governance and quality controls, defining standards, validation checks, and review processes to ensure financial outputs are trusted, repeatable, and auditable. Support portfolio-level decision-making by enabling consistent comparisons across hardware programs and organizations, improving transparency and alignment in resource allocation discussions. Contribute to the development and scaling of the hardware finance infrastructure, evolving systems, reporting, and processes to support continued growth without adding friction. You might thrive in this role if you have: 8+ years of progressive finance experience with significant exposure to hardware, manufacturing, or complex supply chain businesses A passion for helping build world-class finance teams and driving business and financial outcomes, as measured on margin improvement, working capital efficiency, forecast accuracy, and execution of cost-reduction initiatives A strong ability to critically evaluate opportunities and risks Expert modeling skills with best-in-class attention to detail and unwavering commitment to accuracy Exemplary ability to distill complex financial information into actionable insights Excellent communication skills and “story telling” ability when presenting data insights Strong enthusiasm for building the human-computer interface for the AI era. Compensation Range : $234K - $260K USD About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement . Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form . No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link . OpenAI Global Applicant Privacy Policy At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
About the Team Our Robotics team is focused on unlocking general-purpose robotics and pushing towards AGI-level intelligence in dynamic, real-world settings. Working across the entire model stack, we integrate cutting-edge hardware and software to explore a broad range of robotic form factors. We strive to seamlessly blend high-level AI capabilities with the constraints of physical systems to improve peoples’ lives. About the Role We are seeking a Senior Actuator Design and Integration Engineer to lead the development of custom electromechanical actuators for advanced robotic systems. You will own actuator development from early architecture and concept generation through prototype validation and system integration, partnering closely with mechanical, electrical, controls, firmware, reliability, and manufacturing teams. This role focuses on the design, integration, and validation of precision electromechanical systems, including motors, transmissions, sensing, structural components, and thermal architectures. You will help drive actuator development across the full engineering lifecycle while establishing scalable design, test, and integration practices for future robotic platforms. This role is based in San Francisco, CA, and requires in-person presence 4 days a week. In this role, you will Lead the architecture, design, and integration of custom robotic actuators, including motors, transmissions, sensing, thermal systems, structural components, and packaging. Define actuator requirements and system-level trade studies around torque density, bandwidth, efficiency, thermal performance, backdrivability, inertia, reliability, manufacturability, and cost. Design precision electromechanical assemblies with strong attention to tolerances, alignment, load paths, thermal expansion, sealing, wear, and serviceability. Drive actuator integration into robotic systems, partnering closely with controls, firmware, electrical, and robotics software teams to optimize closed-loop performance. Develop and evaluate architectures with integrated sensing and encoder strategies. Build and validate prototypes through hands-on bring-up, debugging, characterization, and iterative refinement. Develop test methodologies and characterization infrastructure for actuator performance, reliability, durability, and failure analysis. Analyze test data to identify limitations, failure modes, and opportunities for design improvement. Collaborate with manufacturing and supplier partners to transition designs from prototype to scalable production-ready assemblies. Support DFM, DFA, DFT, calibration, and assembly strategies for electromechanical subsystems. Contribute to actuator sourcing strategy, vendor qualification, prototype builds, and supply-chain development. Document designs, interfaces, validation results, and engineering decisions to support long-term maintainability and production readiness. Help establish engineering standards, integration practices, and development workflows for future robotic platforms. You might thrive in this role if you Have strong intuition for designing high-performance electromechanical systems and understanding the tradeoffs between performance, robustness, manufacturability, and cost. Enjoy operating at both subsystem and system levels, balancing actuator-level optimization with overall robot integration needs. Are highly hands-on and enjoy building, debugging, instrumenting, and testing hardware directly. Can move fluidly between first-principles analysis, rapid prototyping, and production-oriented engineering decisions. Are comfortable working in fast-moving environments with evolving requirements and aggressive technical goals. Have a strong sense of ownership and proactively drive cross-functional alignment to unblock progress. Communicate clearly across disciplines and can collaborate effectively with research, controls, manufacturing, and operations teams. Care deeply about engineering rigor while maintaining the ability to iterate quickly. Are motivated by enabling the next generation of intelligent robotic systems through differentiated hardware capabilities. Preferred qualifications Bachelor’s degree in Mechanical Engineering, Robotics, Mechatronics, or a related field 7+ years of experience designing electromechanical systems, robotic actuators, or precision mechatronic hardware. Experience developing actuators for robotics, automation, aerospace, automotive, or other high-performance dynamic systems. Strong understanding of motors, transmissions, bearings, encoders, structural design, thermal management, and precision mechanical integration. Familiarity with actuator sensing architectures, including encoder integration and calibration strategies. Experience designing for prototype and production manufacturing processes including machining, casting, molding, and assembly. Proficiency with CAD and PLM tools such as NX and Teamcenter or equivalent systems. Experience developing validation plans, reliability testing, and failure analysis workflows. Experience scaling hardware systems from prototype through EVT/DVT/PVT and into production is a plus. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement . Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form . No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link . OpenAI Global Applicant Privacy Policy At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
About the Team OpenAI Finance ensures the organization is positioned for long-term success as we pursue our mission. The Revenue team plays a critical role in enabling OpenAI to scale its commercial offerings—overseeing billing operations, deal desk, revenue systems, and revenue accounting. We work cross-functionally with Technical Revenue, Finance Data, and Revenue Systems teams to support complex commercial arrangements, improve operational efficiency, and maintain financial integrity. About the Role As a Revenue Accounting Manager, you will own revenue accounting processes for consumption and usage-based revenue recognition while helping implement and maintain the systems, data flows, and accounting rules that support accurate financial reporting. You will serve as a key execution partner on onboarding new revenue streams, Fusion Accounting Hub rule updates, translating accounting requirements into expected journal entries, source-to-general-ledger mappings, user acceptance testing, data validation, and controlled operating processes. We’re looking for a hands-on revenue accounting owner who combines strong close discipline with systems and data fluency, independently coordinates cross-functional implementation work, and strengthens the accounting infrastructure supporting OpenAI’s growth. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Own the monthly close for usage-based revenue and payment processor accounting, including journal entries, reconciliations, variance analysis, controls, and supporting documentation. Prepare and review revenue-related journal entries while understanding the underlying transaction lifecycle, accounting methodology, billing arrangements, source data, and expected financial reporting outcomes. Perform reconciliations for key revenue accounts, investigate discrepancies, and drive issues to resolution. Own flux analysis for revenue and related accounts—identify anomalies, investigate root causes, and partner with StratFin and cross-functional teams to explain forecast-to-actual differences and source variances. Design, document, and maintain strong internal controls over revenue, including scalable evidence and audit-ready support. Serve as the Revenue Accounting directly responsible individual for Fusion Accounting Hub rule updates, including identifying required changes, documenting expected accounting outcomes, coordinating implementation, executing UAT, validating journal output, and maintaining rule documentation. Support internal and external audit requests, including documentation of account control matrices, audit testing support, and remediation of findings. Independently own accounting implementation workstreams, including detailed requirements, source-to-general-ledger mapping, UAT, issue tracking, data validation, stakeholder follow-up, operational readiness, and continuous process improvement. Lead revenue accounting readiness for onboarding new payment service providers and marketplace arrangements, including transaction and settlement flows, fees, refunds, disputes, source data, reconciliations, controls, and required accounting-rule changes. You might thrive in this role if you have: 6+ years of accounting experience, ideally in a public company SOX environment, with strong revenue accounting exposure. A CPA (or equivalent) and deep knowledge of ASC 606. Experience supporting consumption / usage-based revenue recognition, including working with large-volume activity data and related estimation, cutoff, and completeness considerations. Experience with marketplace arrangements, partner reporting, payment service providers, settlement activity, or other complex transaction flows spanning multiple systems and accounting owners. A strong command of the order-to-cash lifecycle and experience managing revenue close in a complex, multi-entity environment. Ability to investigate transactional data, reconcile source activity to accounting outputs, validate expected journal entries, and use SQL or comparable analytical tools independently. Proven ability to build scalable processes and drive automation, controls, and efficiency across order-to-cash and revenue systems. Experience with Oracle Fusion Accounting Hub, accounting rules engines, automated subledgers, ERP implementations, or similar source-to-general-ledger accounting systems. A passion for technology and artificial intelligence. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement . Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form . No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link . OpenAI Global Applicant Privacy Policy At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
About the Team At OpenAI, the User Safety & Risk Operations (USRO) team helps protect our products and users from abuse, fraud, safety risks, and other forms of misuse. We operate at the front line of real-world safety and risk management, translating user and operational signals into timely decisions, effective interventions, and improvements to our systems. This role sits on a team focused on building operational capacity for new, ambiguous, and fast-moving company priorities. The team defines what needs to be built, creates the operating model to support it, and works with partner teams to make the work scalable and durable over time. About the Role We are looking for a senior program manager to build the safety, quality, and risk operations supporting a new category of consumer devices. You will translate ambiguous product risks and evolving requirements into practical operating models, workflows, escalation paths, launch-readiness plans, and cross-functional decision-making. This is a foundational role: the systems you build will shape how OpenAI launches, monitors, and improves a new category of consumer devices safely at scale. You will help establish how potential safety incidents, product-quality concerns, sensitive customer escalations, privacy-sensitive issues, and other emerging device risks are identified, investigated, resolved, and incorporated into product and operational improvements. You will turn incomplete requirements into practical workflows, decision rights, launch plans, quality controls, measurement, and durable ownership. The role centers on program building, operational judgment, and execution. We welcome candidates from product safety, quality assurance, regulatory operations, technical program management, healthcare, medical devices, aerospace, consumer technology, and other environments involving complex products or regulated risks. Direct consumer-hardware experience is helpful but not required. The strongest candidates learn unfamiliar technical domains quickly, ask sharp questions, and translate product, engineering, quality, regulatory, policy, legal, and user needs into operations that work in practice. Location / work model: San Francisco, CA; hybrid, 3 days/week in-office. Please note: This role may involve exposure to sensitive or concerning material. Strong discretion, judgment, and resilience are essential. In This Role, You Will Lead strategic operational builds for device-safety and product-quality priorities from problem statement to implemented operating model, including scope, owners, milestones, risks, success measures, and execution cadence. Define intake, severity criteria, decision rights, evidence requirements, escalation paths, response standards, closure criteria, and post-incident learning for high-risk cases. Translate product, engineering, quality, regulatory, legal, privacy, policy, support, and operational requirements into practical workflows, clear ownership, playbooks, and measurable operating standards. Build launch-readiness plans, training, quality controls, reporting, monitoring, and early-life response mechanisms. Coordinate across Product, Hardware and Software Engineering, Product Safety, Product Quality, Legal, Privacy, Product Policy, Support, Logistics, vendors, and USRO to resolve dependencies and keep critical work moving. Partner with fraud, privacy, legal, and other specialized teams when device-related issues require their expertise. Use operational data, dashboards, customer signals, product telemetry, case-management systems, AI tools, and qualitative evidence to investigate issues, measure performance, identify patterns, and improve workflows. Drive critical escalations and cross-functional decisions to closure with clear context, accountable owners, documented decisions, and durable follow-through. Create the mechanisms that make complex programs run well, including roadmaps, decision logs, risk registers, operating reviews, status updates, and executive communication. Identify where AI tools, automation, lightweight systems, or simpler workflows can improve speed, consistency, investigation, and quality while preserving appropriate human judgment. Stand up priority workflows, operate them through launch and stabilization, and transition mature capabilities into durable homes across USRO and partner teams. You Might Thrive in This Role If You Have 8+ years of experience in program management, technical program management, product operations, product safety, quality assurance, regulatory operations, incident management, healthcare operations, or another complex, high-accountability operational field. Are technically and analytically fluent enough to reason about data flows, telemetry, logs, dashboards, access controls, case systems, automation, and failure modes, even if you are not writing production code. Have a track record of taking complex, ambiguous, and unstructured work from problem framing through product launch, operational readiness, and scaled operation. Can create clarity across many moving pieces without losing the few decisions, risks, and dependencies that matter most. Have sound judgment in high-severity or sensitive situations and can make practical, risk-based decisions with incomplete information. Build trust and drive alignment across teams without direct authority while keeping ownership, accountability, and escalation paths clear. Communicate clearly and directly with technical, operational, legal, policy, and executive audiences, especially when tradeoffs are sensitive or evidence is incomplete. Are highly practical and willing to build and run the first version of a workflow, learn from real cases, and improve the system over time. Operate calmly in a fast-moving environment, learn new domains quickly, and adjust priorities without losing rigor or follow-through. Nice to Have Experience with consumer hardware, connected devices, medical devices, healthcare technology, aerospace, robotics, mobility, wearables, or another technically complex or regulated physical product. Experience with device launches, product quality, field incidents, safety-sensitive customer escalations, repairs, warranty, returns, reverse logistics, or privacy-sensitive sensor and diagnostic data. A technical degree or equivalent experience partnering closely with hardware, software, data, or systems engineering teams. Experience with vendor operations, quality-assurance programs, regulated-product operations, incident response, workflow automation, or AI-assisted operations. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement . Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form . No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link . OpenAI Global Applicant Privacy Policy At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.