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Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Bridge is creating an entirely new payments platform, built with stablecoins, to simplify global money movement. Bridge enables faster, cheaper payments and borderless access to dollars via stablecoins. Through our APIs, businesses can send and receive funds across borders faster and cheaper than SWIFT and other fiat-only rails. Our virtual accounts enable international consumers and businesses to easily access, store, and spend US dollars. Our payouts infrastructure enables platforms to disburse USD to anyone globally. We believe many trillions of dollars will move and settle through stablecoin payment rails. Bridge is pulling this future forward. The Stripe Finance and Strategy team is an integral thought partner to Stripe's core functional leaders. We bring understanding and predictability to Stripe's bottom-line financials. We work cross-functionally across many surfaces at Stripe and help steward Stripe's resource investments to improve the durability of our long-term financial performance. This role will partner closely with Bridge, a small team of people experienced in building financial infrastructure at leading companies. What you'll do We are looking for a Strategic Finance Partner who combines the rigor of a trained financial analyst with the technical self-sufficiency to answer complex business questions independently. This is a high-ownership, high-exposure role. You will own business forecasting, pricing analytics, and cross-functional partnerships that drive how Bridge allocates capital, sets prices, and grows. This is an early and consequential moment to join the finance function. You will be among the first finance hires in the organization and will have broad exposure across Bridge and Stripe leadership. Responsibilities Forecasting and Reporting Own full P&L reporting, forecasting, and budgeting, with an emphasis on revenue, unit economics, and the stablecoin payment flows that drive Bridge's business Pricing and Deal Modeling Lead pricing strategy across Bridge's product suite. Build models to evaluate pricing for enterprise deals, key accounts, and new product initiatives. Translate complex stablecoin transaction economics into pricing decisions that are both competitive and financially sound Strategic Financial Analysis Partner with business leaders across Bridge to analyze the financial impact of strategic initiatives, understand their business questions, and deliver analytical frameworks that drive real decisions Metrics and Analytics Partner with Bridge's data science team to define, build, and maintain the key business and operational metrics that measure Bridge's growth and efficiency. You own the financial lens on this work Data and SQL Ownership Write and maintain complex SQL queries and views to support P&L reporting, forecasting, and ad-hoc financial analysis. Work with engineering to ensure accuracy of financial metrics. Bridge has built strong infrastructure in Metabase and Databricks — you leverage it and go beyond it independently, without filing tickets and waiting Stripe Finance Partnership Integrate Bridge financials into broader Stripe company financial reporting and forecasting. Evolve the finance partnership and reporting structure as Bridge and Stripe develop joint product initiatives Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 7+ years in strategic finance, FP&A, investment banking, private equity, consulting, or analytical business operations, with a Bachelor's degree in a related field. We care about the rigor of your training, not the specific industry. Strong financial modeling fundamentals — you build 3-statement models, unit economics frameworks, and cohort analyses from a blank spreadsheet and understand the assumptions behind the numbers, not just the formulas. Genuine SQL proficiency — you write your own queries when the dashboard doesn't have what you need, with experience building data tables in Databricks or similar environments as a strong plus A demonstrated track record of cross-functional partnership with non-finance leaders — understanding the actual problems they're trying to solve and building something that improves their decision-making — and the intellectual curiosity and drive to deeply understand how the business works, including the settlement flows, transaction economics, and cross-border mechanics Self-directed and organized, with strong communication skills, high performance under tight timelines, and a roll-up-your-sleeves, get-it-done mentality that fits a small team building something new Preferred qualifications Prior experience in fintech, payments, or crypto — particularly in transaction-based or stablecoin business models Familiarity with Databricks, dbt, Looker, or Metabase Experience in a first-finance-hire or early-stage company context Exposure to enterprise deal structuring or pricing in a payments or API-product business
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Risk Program Management Office is a unique role that sits at the intersection of Operations, Go To Market (GTM), and Risk Compliance teams. Our mission is to enable users to seamlessly meet evolving compliance standards in a complex regulatory environment by bringing the right set of cross-functional stakeholders to enable their success. As an enablement function, we work with many teams including Operations, Product, Eng, GTM, and others. We are expanding our scope into one of Stripe's most consequential strategic priorities and launching in new markets. This work is new, fast-moving, and high-ambiguity — and we're looking for someone who thrives in exactly that environment. If you enjoy working on high-impact projects on a global scale, building programs from the ground up, and operating at the intersection of compliance, strategy, and execution — you'll love this role. What you'll do New Markets Program Management Own end-to-end program management for new markets across Stripe's roadmap, focusing on APAC region Drive operational readiness across workstreams, tracking milestones, surfacing risks, and unblocking dependencies Navigate high ambiguity — this is a 0→1 space where you will be expected to figure out the right approach, not wait for one to be handed to you Build repeatable frameworks, playbooks, and reporting standards to support a growing and complex portfolio of markets Cross-Functional Leadership Represent our team in senior level conversations across Stripe and have high judgment and accountability Provide critical coordination across Risk teams (Ops, Product, Eng, Strategy, and others) to ensure alignment and execution Partner closely with stakeholders to maintain momentum across a fast-moving roadmap Facilitate alignment across teams with competing priorities, resolve ambiguity, and ensure clear ownership at every stage of execution Operations Identify operational impact, gap assessment, and other operational considerations to launch in new markets Ensure operational readiness across complex portfolio of programs, including forecasting, monitoring, and last-mile execution Maintain high operational rigor and execution discipline Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 8+ years of experience in a high-performance environment, managing complex, cross-functional programs or initiatives Demonstrated ability to operate in ambiguity and build from 0→1 — you have a track record of figuring out the right approach on problems where no playbook exists Strong program management skills: you can track and drive multi-workstream initiatives, surface risks early, and keep stakeholders aligned without losing momentum Strong cross-functional leadership, with experience aligning Product, Eng, GTM, and Operations teams toward shared goals Exceptional written and verbal communication skills, including the ability to write sharp 1-pagers and present credibly to senior audiences AI fluency — you actively use AI tools to accelerate your work and can clearly articulate how and where you apply them Experience working across global teams and time zones, including flexibility to join calls outside standard Singapore business hours as needed Preferred qualifications Experience working on international expansion, market entry, regulatory, or licensing programs Prior experience at a technology company; fintech or payments experience is a plus"
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Internal System Org is at the core of Stripe to empower mission-critical financial domains including Finance & Strategy (F&S), Accounting, Tax, Treasury, Product Experience, GTM. We are the Financial Enablement team, acting as the centralized data analytics team for Internal System Org. Enable and empower F&S, GTM, Accounting, Product teams to achieve business goals, through dataset development, data analytics support, dashboards, AI, and operation efficiency enhancements. What you’ll do Responsibilities Perform data analysis, identify trends, conduct research, build visualizations, all to deliver objective, critical insights that fulfill team stakeholders’ business needs Work closely with cross-functional teams, including Finance & Strategy, Accounting, Product, Tax, User billing, Seller System, and Sales Ops teams, to align on financial goals and drive revenue growth Be the data strategy partner for our business stakeholders Reconcile complex dataset across complex finance systems Coordinate cross-functional projects to identify and drive operational efficiencies that support our stakeholders ability to run more efficiently and effectively Work closely with Engineering and Product teams to help define product solutions Leverage AI tools to improve team work efficiency Conduct internal knowledge sharing sessions to strengthen team Who you are You’re passionate about solving business problems and making a direct impact on business. You thrive in environments with many moving parts and quickly pick up new domain knowledge and technologies (e.g. AI). We’re seeking someone with excellent communication and advanced SQL/analytics abilities. Strong background in Accounting/Finance or prior AI experience is highly preferred, though these can also be developed on the job. Minimum requirements Bachelor's degree in STEM major (i.e. Computer Science, Math, Stat, Engineering, etc.) and 4+ years of prior working experience in data analysis fields Strong analytical ability, proficiency with SQL (minimum of 3 years advanced SQL) and strong understanding of data relationships Experience working with extremely large datasets Outstanding communication skills Expertise working cross-functionally to drive business and operational goals Excellent project management skills and ability to hold others accountable for results Ability to connect the big picture to minute details Operating as part of a team adhering to established norms and values Ability to identify opportunities to improve the data management processes Domain knowledge in Finance/Accounting/GTM Preferred qualifications Experience working in fast-paced environments (e.g. high-growth fintech/tech company, management consulting) Experience working with PM, Engineers, GTM, Accounting Team or Finance Team Experience working with financial datasets Experience working in fast-paced environments (e.g. high-growth fintech/tech company, management consulting) Experience with visualization tools Experience with AI tools (Claude Code, Kai, etc.) Domain knowledge in FinTech Products Bachelor's or Master degree in Accounting/Finance major CPA/CFA certification
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team This role is on the Intercept team, which is part of Stripe's broader collection of public goods initiatives, including Frontier . Respiratory viruses kill 1 million people a year, cost us $600B annually, disrupt everyday life, and periodically threaten civilization. Recent breakthroughs may make it possible to develop and deploy broad-spectrum preventatives and air cleaning technologies that defend against common respiratory infections. Intercept is a $500M philanthropic initiative that aims to radically reduce the burden of respiratory infections, and eventually eliminate them altogether. Learn more about Intercept via our launch post and our website . What you’ll do Intercept is looking for a strategic, execution-oriented operator to join our air cleaning technologies (ACTs) team. Intercept’s ACT function is focused on catalyzing the supply and demand of high-quality ACT products that can be deployed at scale. This role will focus on mapping the universe of available and in-development products, identifying gaps relative to prospective customers’ needs and operational barriers to adoption, and filling those gaps. Intercept is a small team, so you'll have a chance to work on a wide variety of topics and work directly with many of our partners. You’ll own specific outcomes end-to-end and have a chance to contribute to our ACTs strategy over time. This is an individual contributor role for someone who is obsessed with getting things done: clarifying goals and priorities, understanding stakeholder needs, identifying and removing blockers, then working to make the process work more smoothly the next time. Experience with physical products (e.g., heating, ventilation, and air conditioning; mechanical, electrical, and plumbing; indoor air quality) is a major bonus, but the general attributes described below and a willingness to learn are more important. We need someone who can (1) understand physical products and what it takes to help customers evaluate, pilot, and maintain them, and (2) zoom out to synthesize what their experience doing so means for the long-term goal of scale deployment. A successful person will be action-oriented and comfortable working independently (vs. waiting to be told what to do) and a great listener who can translate user needs into product and process improvement initiatives. Responsibilities Track and evaluate commercially available (and upcoming) air cleaning tech: review available products across standards and quality, installation, servicing and maintenance needs, and guidance for facilities managers etc. Help build and maintain a living product roadmap and target product profile (TPP) for ACTs. Use this knowledge to help us design indoor air quality (IAQ) pilots for prospective ACT adopters, conduct requests for proposals (RFPs) for suppliers to run these pilots, execute them, and scale capacity. Support the creation of playbooks for IAQ-curious organizations to DIY their own IAQ improvement projects, and ride-along with them to better understand blockers (then conceive of and execute work to solve those blockers at scale). Conduct focus groups to learn how decision-makers (facilities operators, people and finance leaders) in key segments consider IAQ investments. Build relationships with manufacturers, installers, servicers, etc. in the air cleaning tech space to help us evaluate new opportunities. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 7-10+ years of experience in high impact strategy and operations, special projects, or commercial roles. Highly self-directed, hands-on project owner who executes directly (rather than delegating) and is eager to drive outcomes rather than manage a checklist of tasks. Expert communicator (both written and verbal) who can toggle between executive-style structured reasoning, in-the-weeds details, stakeholder research and non-expert audiences. Experience evaluating physical products or technologies against structured criteria, including quality, operational fit, and feasibility. Experience managing pilots or proof-of-concept programs, including running RFP or vendor selection processes. Experience conducting structured stakeholder interviews or focus groups and translating findings into actionable recommendations. Preferred qualifications HVAC/MEP familiarity. Experience at an organization that sells or manages physical product installations. Public health or biosecurity experience.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team In this role, you'll report into the Employee Onboarding and Engagement team, a high-impact sub-function of the Talent and Development organization. Our mission is to deliver outstanding learning experiences that integrate new Stripes into our culture and mission. This role will own the Mexico City onboarding program and support multiple employee programs within Stripe's People team. What you'll do As the CDMX Talent and Development facilitator, you will play a vital role in delivering outstanding learning experiences for Stripes in CDMX. This role requires extensive facilitation and program management expertise. The ideal candidate is a proactive self-starter with experience across facilitation, content design, program implementation, effective stakeholder engagement, and operations. Responsibilities This is a unique opportunity to bring to life Stripe's talent strategy in CDMX, serving as a vital bridge between multiple global programs and local implementation. Facilitation Facilitate new employee onboarding (Stripe 101) in-person from our Mexico City office approximately every two weeks, Monday–Wednesday, 7:30 am–5:30 pm • Apply effective facilitation techniques for groups of varying sizes to foster an interactive and inclusive learning environment Collaborate with business facilitators to ensure delivery readiness, offering feedback and encouragement • Facilitate select all-Stripe and manager development skill-building workshops as needed (virtual or in-person) Contribute to CDMX-specific manager and leadership development sessions focused on difficult conversations, de-escalation, and leadership judgment, supporting both small and large group facilitation and quarterly refreshers Content development Learn and deliver high-quality presentations grounded in adult learning principles and facilitation best practices to ensure content lands effectively Support ongoing content updates in partnership with subject matter experts and senior team members, incorporating participant feedback and reflecting Stripe's current strategy Program implementation Identify opportunities to utilize AI to optimize and automate onboarding workflows, tools, and experiences Partner with cross-functional stakeholders to implement scalable improvements to programs Provide a positive experience by answering questions and addressing issues for new Stripes Contribute to evaluating session effectiveness by analyzing participant feedback, metrics, and flagging opportunities for improvement to program leads • Collaborate with global facilitator team members and cross-team program managers to stay aligned and share learnings across regions Employee engagement Assist the Employee Relations team's preventative programming efforts by helping develop and co-facilitate quarterly small group sessions that guide employees and managers toward the right internal channels for raising issues Partner with Employee Relations and People Consultants to improve the experience, engagement, and efficiency of CDMX Stripes and teams Serve as a key member of the local site team, supporting the site with the rollout of engagement programs and community-building activities Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 3+ years of experience in relevant L&D, instructional design, or leadership development roles Deep knowledge of adult learning principles and a proven track record of designing and delivering large-scale development programs Strong facilitation skills and commanding presence in both in-person (IRL) and virtual environments Experience supporting or contributing to instructional content development or iteration High professional fluency in Spanish and English, with the ability to convey concepts clearly to participants of varying backgrounds Experience working with managers and leaders on learning initiatives Strong collaboration skills and comfort working as part of a cross-functional team Attention to detail and commitment to high-quality, consistent program delivery Ability to manage competing priorities in a fast-paced environment Professionalism, reliability, and discretion in all aspects of the role
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Tax team is focused on building the most tech-advanced tax department in the industry, leveraging automation, custom engineering, and real-time data to maintain a competitive advantage. The Tax Technology Lead serves as the lead architect for the Tax team's digital transformation, reporting to the Head of Tax. This role accelerates technology adoption to transition Tax into a high-velocity, tech-first department, bridging the gap between the Tax team's subject matter experts and internal and external technology resources. What you’ll do In this role, your primary mandate is to accelerate technology adoption and drive the Tax team's transformation into the most tech-forward tax department in the industry. You'll focus on four strategic areas. Reduce time to value for emerging technologies, including generative AI, LLMs, and cloud-native tax engines. Address technical debt by systematically phasing out legacy processes in favor of scalable, code-based solutions. Instill a developer mindset within the Tax team, establishing version control (GitHub), automated testing, and CI/CD pipelines. Maintain the department as the internal and external benchmark for financial technology through rapid experimentation and execution. Responsibilities Refine the Tax team's strategic technology roadmap and develop a multi-year execution plan, defining key objectives, milestones, and initiatives to drive long-term success. Run "art of the possible" and strategy sessions to ensure the Tax team considers all technology possibilities when problem-solving. Lead and arrange training for Tax team members to strengthen their proficiency in and adoption of technology solutions, advancing the goal of building the most tech-forward tax department. Act as a player-coach to architect complex systems and lead tax engineers in building proprietary APIs to bridge global financial systems. Partner with and guide Tax team stakeholders to develop practical, actionable tax requirements that balance technical accuracy with the pace of technology development and adoption. Lead interactions with internal and external resources focused on delivering against the tax technology roadmap. Hold internal and external resources accountable for delivering to the Tax team. Optimize and be accountable for internal and external resources delivering the best product on time and within budget. Collaborate with engineering stakeholders to build a robust, real-time Tax Data Warehouse, ensuring global visibility into tax liabilities. Serve as the technical bridge to integrate tax logic into Stripe's foundational infrastructure in a scalable and robust way. Replace manual compliance processes with automated monitoring and algorithmic anomaly detection. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements Proficiency in Python, SQL, and Go or Java, with a background in software development or data engineering 12+ years of experience at the intersection of tax and technology, leading digital transformations in fintech or high-growth sectors Deep experience managing technical debt and leading sprints to resolve complex tax challenges Demonstrated ability to work with engineering and product leads to prioritize a technology roadmap Degree in Computer Science or Data Science Preferred qualifications Deep knowledge of international tax frameworks
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Technical Account Managers work cross-functionally to support the largest and most complex Stripe users. Through trusted relationships, we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe. What you'll do Responsibilities Provide a Gold Standard Experience to your assigned accounts' key stakeholders Work with the wider Operations team to provide current state, resources, and knowledge to enable Gold Standard Experience across teams interacting directly with the user via support channels, external documentation, or product and feature feedback or development Foster long-term user relationships that grow loyalty to Stripe and Stripe products Work cross-functionally both internally and within your user's organizations to provide and implement operational solutions on subjects not limited to fraud, disputes, declines, product adoption, and global expansion Work closely with Customer Success and other user-facing teams as part of a larger effort to support users on Stripe Lead user-facing meetings both in person and through video chat Collaborate on the continued design of this support offering Create user-facing content for long-term solutions Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements Minimum 3 years of experience in enterprise-level client-facing work Strong product sense and a drive to solve difficult, user-related problems Strong written and verbal communication skills in English Ability to lead complex integration conversations in a highly consultative and proactive manner Familiarity with APIs and ability to explain API concepts to the largest and most technical Stripe customers Familiarity with SQL and the ability to build basic queries and modify more complex ones Strong technical troubleshooting skills and comfort interfacing with technical teams A professional, confident, and collaborative personality as an adept client relationship manager, capable of engaging in business-level and technical conversations at multiple levels of the organization Preferred qualifications An operations-savvy mindset, with the ability to identify and eliminate process friction while continuing to build scalable processes Experience in small-to-medium-scale project management Strong organizational skills and self-starting mindset Experience with tools like Postman, Xcode, Python, Webhooks, and ETL Experience in the payments industry
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Technical Account Managers work cross-functionally to support Stripe’s largest and most complex users. Through trusted relationships we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe. What you’ll do You will strategically support Stripe’s AI user segment consisting of complex and high-growth AI companies. You will develop deep relationships with your assigned accounts’ key stakeholders through frequent in-person meetings and technical account planning sessions. Responsibilities Provide a gold standard experience to your assigned accounts' key stakeholders Work with the wider Operations team to provide current state, resources, and knowledge to enable a gold standard experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development Foster long-term user relationships that grow loyalty to Stripe and Stripe products Work cross-functionally both internally and within your user's organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption, and global expansion Work closely with Account Management and other user-facing teams as part of a larger effort to support users on Stripe Lead user-facing meetings both in person and through video chat Collaborate on the continued design of this support offering Create user-facing content for long-term solutions Partner closely with other Technical Account Managers supporting AI accounts as a subject matter expert on the AI industry to deliver differentiated technical support Engage in frequent on-site visits with AI users to deepen relationships, surface technical challenges early, and deliver strategic guidance to their engineering, product, and business stakeholders Drive publication of user case studies Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 10+ years of experience in enterprise-level client-facing work Demonstrated expertise in the AI industry, such as monetization models, fraud strategy, global payment methods, and the technical and operational challenges faced by AI companies Strong product sense and energized by the challenge of solving difficult user-related problems Strong written and verbal communication skills Ability to lead complex integration conversations in a highly consultative and proactive manner Familiarity with APIs and ability to explain API concepts to Stripe's largest and most technical customers Proficient in SQL and comfort building complex queries Familiarity using AI coding agents to solve problems Strong technical troubleshooting skills and experience interfacing with technical teams Adept client relationship management skills Ability to engage in business-level and technical conversations at multiple levels of the organization Preferred qualifications Operations-savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes Experience practicing in small to medium scale project management Strong organizational skills and self-starting mindset Ideal experience with tools like Postman, xCode, Python, Webhooks, ETL Ideal experience in the payments industry
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Technical Account Managers work cross-functionally to support the largest and most complex Stripe users. Through trusted relationships, we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe. What you'll do Responsibilities Provide a Gold Standard Experience to your assigned accounts' key stakeholders Work with the wider Operations team to provide current state, resources, and knowledge to enable Gold Standard Experience across teams interacting directly with the user via support channels, external documentation, or product and feature feedback or development Foster long-term user relationships that grow loyalty to Stripe and Stripe products Work cross-functionally both internally and within your user's organizations to provide and implement operational solutions on subjects not limited to fraud, disputes, declines, product adoption, and global expansion Work closely with Customer Success and other user-facing teams as part of a larger effort to support users on Stripe Lead user-facing meetings both in person and through video chat Collaborate on the continued design of this support offering Create user-facing content for long-term solutions Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements Minimum 3 years of experience in enterprise-level client-facing work in the GCN region Fluent business level Chinese Strong product sense and a drive to solve difficult, user-related problems Strong written and verbal communication skills in English Ability to lead complex integration conversations in a highly consultative and proactive manner Familiarity with APIs and ability to explain API concepts to the largest and most technical Stripe customers Familiarity with SQL and the ability to build basic queries and modify more complex ones Strong technical troubleshooting skills and comfort interfacing with technical teams A professional, confident, and collaborative personality as an adept client relationship manager, capable of engaging in business-level and technical conversations at multiple levels of the organization Preferred qualifications An operations-savvy mindset, with the ability to identify and eliminate process friction while continuing to build scalable processes Experience in small-to-medium-scale project management Strong organizational skills and self-starting mindset Experience with tools like Postman, Xcode, Python, Webhooks, and ETL Experience in the payments industry
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Technical Account Managers for Stripe Terminal partner with Technical Account Managers to deliver focused, technical engagements for customers adopting or scaling in-person payments. These engagements are typically short-to-medium in length and center on hardware onboarding, SDK enablement, pilot validation, and operational readiness. You’ll help customers move quickly from evaluation to reliable in-store acceptance while surfacing learnings back to Product and Support. What you’ll do Support short high-impact Terminal engagements and augment the broader TAM function for enterprise in-person commerce customers. Responsibilities Run focused technical engagements for assigned Terminal customers — pilots, rollouts, SDK/hardware onboarding, and targeted troubleshooting. Serve as a technical augment to TAMs and Account teams: provide hands-on integration help, gap assessments, and targeted runbooks during the engagement window. Guide customers through reader provisioning, pairing, SDK integration patterns (mobile/web), and cloud API usage relevant to the engagement scope. Diagnose and resolve in-person payment issues that arise during pilots or rollouts (connectivity, pairing, contactless/EMV edge cases, reconciliation signals), escalating appropriately. Produce concise, customer-facing artifacts (integration checklists, short runbooks, sample snippets) tailored to the engagement outcome. Work with Support, Operations, and Product to surface recurring issues discovered during short engagements and contribute to improvements in documentation, onboarding flows, and troubleshooting playbooks. Lead technical calls, demo sessions, and occasional on-site work as needed for short-term deployments. Hand off longer-term operational or product requests to the owning TAM or Account team, and ensure the customer has a clear next-step plan. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 5+ years of enterprise client-facing technical experience (implementation engineering, solutions engineering, technical account management, or equivalent), with a track record of short, outcome-driven engagements. Experience with point-of-sale hardware, contactless/EMV acceptance, or retail deployments. Comfortable operating in an advisory, hands-on capacity for hardware + SDK + API integrations. Clear written and verbal communication; able to produce concise integration guidance and lead focused technical sessions. Familiarity with REST APIs and webhooks; able to explain practical API usage to engineering teams. Hands-on experience with mobile (iOS/Android) or web SDKs for payments, and comfortable reading/debugging client-side code during short engagements. Practical troubleshooting skills for networking, device pairing, and cross-system payment flows. Ability to work collaboratively with TAMs, Account teams, and product/support partners; strong client-facing interpersonal skills. Preferred qualifications Familiarity with tools such as Postman, xCode/Android Studio, and basic scripting (Python/shell) for diagnostics. Ideal experience in the payments industry. Comfortable creating concise runbooks, checklists, and small sample apps to accelerate customer outcomes. Some exposure to SQL for quick reconciliation or data checks is a plus. Prior experience running pilots or short rollouts and handing off to longer-term operational teams.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe Terminal helps our users extend their online presence to the physical world. The Terminal team's mission is to make it as easy for businesses to accept in-person payments as the Stripe API has done for online payments. With Terminal, businesses can unlock in-person payment use cases that are right for their business model, whether it's creating a superb retail experience, extending their website to a pop-up store, or enabling a mobile point-of-sale at their next event. What you'll do Responsibilities Own complex connectivity investigations end-to-end across merchant networks , Wi-Fi, LAN, LTE/5G, ISPs, routers, firewalls, VPNs, Stripe Terminal hardware, SDKs, cloud-based device management and third-party connectivity partners, leading technical troubleshooting until the true root cause is identified and a sustainable resolution is delivered. Partner cross-functionally with Product, Engineering, Technical Support, Product Support Operations, Solutions Architecture, Sales and third-party connectivity providers to coordinate complex incidents, align stakeholders, remove blockers and drive product, engineering or partner improvements that enhance the Stripe Terminal support experience. Drive operational excellence by creating runbooks, troubleshooting guides, AI-assisted diagnostics, dashboards, support processes, documentation and enablement material that empower the wider Support organization to resolve issues independently and continuously improve support effectiveness. Act as Stripe's connectivity expert for the largest and most complex Terminal users, working directly with enterprise customers, SaaS platforms, IT teams and external partners to troubleshoot complex connectivity and hardware issues, provide technical guidance and build user confidence across email, chat and live support engagements. Be the voice of the user and drive the continuous improvement of Stripe Terminal's connectivity capability by identifying recurring user pain points and systemic issues through support trends, diagnostics and field insights. Translate these learnings into product improvements, engineering priorities, preventative actions, partner service enhancements, support tooling, documentation and scalable operational solutions that improve reliability and technical excellence as Terminal scales globally. Who you are Minimum requirements A deep networking expert with 5+ years of experience troubleshooting complex connectivity issues across enterprise environments, with strong knowledge of TCP/IP, DNS, DHCP, NAT, VPNs, routing, switching, Wi-Fi (802.11), LTE/5G, firewalls, MDM, and network diagnostic tools such as Wireshark, packet captures, traceroute and nmap. An exceptional technical investigator who can troubleshoot across the full technology stack, from network and infrastructure to devices, operating systems, firmware and applications, using logs, diagnostics and observability platforms (e.g. Splunk, Datadog, Grafana, Logscale) to identify root causes and drive issues to resolution. A trusted customer-facing technical advisor who partners confidently with enterprise IT teams, merchants and executives, translating complex technical concepts into clear guidance while helping customers implement best-practice network configurations and environments. A cross-functional systems thinker who thrives in ambiguity, collaborates effectively across Support, Product, Engineering, Solutions Architecture, Sales and external connectivity partners, and uses data to identify recurring issues and influence product and operational improvements. An operational builder who combines strong analytical skills (including SQL and data analysis) with a continuous improvement mindset, creating scalable processes, playbooks and documentation that increase team capability and improve the customer experience. Preferred qualifications Experience supporting payment hardware, POS systems and in-person payment solutions, including hands-on experience with card readers and device management. Familiarity with REST APIs, Terminal SDKs and the Android networking stack. Experience building internal tools, dashboards or AI-assisted diagnostics to improve support operations and troubleshooting. Willingness to travel for customer site visits, pilot deployments and complex escalations when required.
About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Payments organization owns some of Stripe’s most critical payment flows and a platform that processes hundreds of billions of dollars in payments a year. Our team is responsible for translating complex partner specifications related to network costs (interchange and scheme fees) into simplified logic for internal and external consumption. This also drives decisions and product recommendations to manage the underlying network costs paid by Stripe and our users. The team partners closely with the engineering, product, finance, and partnership groups to manage and understand Stripe’s network costs. Our work is core to Stripe’s business, as Technical Operations roles in Payments are a dynamic and key component of Stripe's success. We sit at the intersection of product/platform engineers and financial partners, connecting them to ensure that everyone thrives and nothing is lost in translation. What you’ll do We are looking to add payment enthusiasts who enjoy interpreting complex cost structures and ever changing payment network systems in order to optimize on behalf of Stripe and our users. You will be instrumental in building Stripe’s approach to managing our global network cost base. Responsibilities Collaborate across the company, including engineering, accounting, financial partnerships and product teams, to analyze billions of dollars moving through the Stripe platform. Translate network specifications into implementation instructions to create billing models for new and revised fees (both scheme and interchange) Influence product strategy to minimize network costs Work with Product and Engineering to implement cost saving opportunities Partner with Finance to prioritize areas for investment and explain trends in costs and margin impact Monitor and maintain the accuracy of the fees through validation and alerting Creating fee explainability to internal and external stakeholders Hosting education sessions for internal teams to scale knowledge Introduce data and process efficiencies to meet the scale and speed of Stripe. Identify and automate inefficient operational processes to reduce manual workloads Scale our network cost operation by driving the design, documentation, and training of operational processes to leverage partner relationships. Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements Have 5+ years of in Payments at a leading technology or payments company Have experience writing SQL to query relational databases Have experience managing communications and workflows with technical and non-technical teams across internal and external stakeholders Experience mentoring junior team members in technical skill development, operational strategy and problem solving Have experience navigating the nuanced complexity of financial systems and solving large scale, technical challenges Have strong financial modeling and analytical skills to investigate, prioritize, and identify the root cause of issues Have experience managing multiple, concurrent work streams, identifying and triaging technical issues and driving solutions with clear metrics to show impact