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Who we are About Stripe At Stripe, you have an unprecedented opportunity to put the global economy within everyone's reach. Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. About the team The Solutions Architecture Team partners with our users to realize their full potential through the adoption of prescriptive solutions that drive their growth and success. Specialist Solutions Architects (SSA) are domain experts aligned to specific Stripe products. We have in-depth knowledge of specific solution offerings and understanding of customers' challenges. We advise the broader pre-sales team and work with customers on complex opportunities, support revenue attainment for the product line, serve as an advisor on go-to-market sales plays, enable and uplevel the broader GTM organization, and provide critical insights to our product and engineering teams. What you'll do As a Specialist Solution Architect for Crypto and Stablecoins, you'll lead in-depth product discussions with our top users and prospects and execute against our go-to-market strategy for Stripe's crypto and stablecoin products, including Bridge and Privy. You'll collaborate closely with sales and pre-sales teams to drive pipeline and revenue targets, while also educating the product and engineering teams on market trends in digital assets and influencing the product roadmap for Stripe's crypto infrastructure offerings. Responsibilities • Act as a subject matter expert on Stripe's crypto and stablecoin products, including Bridge and Privy, to accelerate opportunities globally • Demonstrate a deep understanding and working knowledge of digital asset infrastructure, stablecoin protocols, blockchain networks, and crypto payment solutions • Understand the regulatory landscape and compliance requirements for crypto and stablecoin implementations across different jurisdictions • Define, share, and learn best practices and reusable assets with the broader GTM organization to enhance the quality and efficiency of the team • Create reference architectures to uplevel the team and refine reference solutions based on product enhancements and feedback from customers • Partner closely with the crypto product sales team and be an active part of the opportunity team for Stripe's largest crypto customers to lead strategy and own key customer relationships • Partner closely with the crypto, Bridge, and Privy product teams to get early exposure to new products and features • Serve as a "Voice of the Customer" internally to drive product and feature request prioritization • Identify and summarize product, industry, and implementation trends in the crypto ecosystem, and provide actionable insights to product stakeholders and sales to influence Stripe's crypto product roadmap • Act as an escalation point to drive our most complex technical issues to resolution with Stripe's engineering team • Support customers and Stripe teammates on account or deal strategy related to crypto and stablecoin implementations • Understand the sales process for crypto products and provide the Sales team with tools and training to qualify potential leads • Stay current on competitive analysis and market differentiation in the digital asset space • Support marketing events including executive briefings, conferences, user groups, and trade shows focused on crypto and blockchain technology • Drive thought leadership and be a trusted advisor for key business and technical stakeholders including CTOs, CFOs, Heads of Digital Assets, and Treasury teams Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements • 7+ years of technical sales or solutions engineering experience, ideally within fintech, crypto, or blockchain companies • 3+ years of hands-on experience with cryptocurrency, stablecoins, or blockchain technology implementations • Deep understanding of stablecoin protocols, DeFi ecosystems, and crypto payment infrastructure • Experience with blockchain APIs and integrating digital asset solutions into traditional financial systems • Strong knowledge of regulatory frameworks governing digital assets (MiCA, US regulatory landscape, etc.) • Outstanding communication, presentation, and interpersonal skills, comfortable explaining complex crypto concepts to both technical and non-technical audiences • A passion for learning and researching current and emerging crypto products to develop innovative solutions • A proven ability to build strong collaborative working relationships with business partners • Ability to deal effectively with ambiguity and thrive in an unstructured, fast-moving environment Preferred qualifications • Strong knowledge of software engineering and architecture patterns, with the ability to understand how blockchain technologies and traditional systems interact • Experience enabling and scaling a GTM team in the crypto or fintech space • Experience with traditional payment systems and how they integrate with crypto infrastructure • Background in treasury management, corporate finance, or digital asset custody solutions • Experience in systems design, with a background building and deploying complex crypto applications • Understanding of cross-border payments and international money movement regulations
Who We Are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About The Team Specialist Solutions Architects (SSA) are domain experts aligned to specific Stripe solutions and customer buying centers. We have in-depth knowledge of specific solution offerings and a deep understanding of customer challenges. We align with specialist product sellers on deals, advise the broader pre-sales team on complex opportunities, support pipeline development and revenue attainment, serve as an advisor on go-to-market sales plays, and provide critical insights to our product and engineering teams. What You'll Do You will collaborate closely with sales and pre-sales teams to drive pipeline and revenue targets, while also educating the product and engineering teams on market trends and strongly influencing the product roadmap. You will develop deep relationships with senior customer business leaders and grow Stripe's solution offerings with new and existing customers. As a subject matter expert, you will scale the broader organization by creating reusable assets and coaching others on complex, high-value opportunities. Responsibilities Act as a subject matter expert on Stripe's Data products (data pipelines/export, revenue and reconciliation reporting, and analytics tooling) to accelerate opportunities Demonstrate a deep understanding of how businesses warehouse and model payments and revenue data — data pipelines into Snowflake, BigQuery, Redshift, and Databricks; ETL/ELT patterns; and how that data feeds financial reporting, reconciliation, and BI Conduct deep discovery of customers' existing data architecture, warehouse, and reporting stack to architect solutions that align Stripe's Data capabilities with their analytics and finance requirements Advise customers on how to design for complexity: multi-entity and multi-currency reporting, custom data models, integration with existing BI tools (Looker, Tableau, Sigma, Metabase) and ERP/GL systems, and data freshness/latency requirements Create and share best practices and reusable assets such as reference architectures to enhance the quality and efficiency of the broader sales and pre-sales organizations Partner closely with the Data product sales team and actively drive opportunities for Stripe's largest customers, leading solution strategy and owning key customer relationships Serve as a "Voice of the Customer" to drive product and feature request prioritization Identify product, industry, implementation, and competitive trends, and provide actionable insights to product stakeholders and sales to influence Stripe's Data product roadmap Act as an escalation point to drive complex technical issues to resolution with Stripe's engineering team Represent the technical health of the business on quarterly sales forecast calls and highlight deal blockers with proposed solutions Support marketing events including executive briefings, conferences, user groups, and trade shows Who You Are You're capable of engaging in both business-level and technical conversations at multiple levels of a customer organization, including finance, data, and engineering leadership. You enjoy working on products that require deep technical understanding combined with business context, and you're as comfortable in a warehouse schema as you are in a revenue conversation with a CFO. You're excited to become an expert and to share that knowledge broadly. If you meet the minimum requirements below, we encourage you to apply — the preferred qualifications are a bonus, not a requirement. Minimum Requirements 7+ years of experience in a technical sales, pre-sales, or solutions architecture role, with a focus on data platforms, analytics, or financial reporting 3+ years of hands-on experience with data warehousing and pipeline architecture (e.g., Snowflake, BigQuery, Redshift, Databricks) and ETL/ELT tooling Strong understanding of how payments and revenue data maps to financial reporting and reconciliation workflows Experience working with or implementing BI/analytics platforms (Looker, Tableau, Sigma, Metabase, or similar) Strong knowledge of software engineering and API integration patterns, including how data pipelines are built and maintained Exceptional communication, presentation, and interpersonal skills, comfortable explaining complex technical concepts to both technical and non-technical audiences A proven ability to build strong collaborative working relationships with business partners Ability to deal effectively with ambiguity and thrive in an unstructured, fast-moving environment Preferred Qualifications Experience integrating Stripe or other RESTful APIs into data pipelines or web applications Familiarity with complex reporting scenarios: multi-entity consolidation, revenue recognition data models, or usage-based billing data Experience with SQL at an advanced level and comfort working directly in a customer's data warehouse during discovery Experience as a subject matter expert in financial services, fintech, or a data/analytics vertical Pre-sales experience with Enterprise customers
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Specialist Solutions Architects (SSA) are domain experts aligned to specific Stripe solutions and customer buying centers. We have in-depth knowledge of specific solution offerings and a deep understanding of customer challenges. We align with specialist product sellers on deals, advise the broader pre-sales team on complex opportunities, support pipeline development and revenue attainment, serve as an advisor on go-to-market sales plays, and provide critical insights to our product and engineering teams. What you’ll do You will collaborate closely with sales and pre-sales teams to drive pipeline and revenue targets, while also educating the product and engineering teams on market trends and strongly influencing the product roadmap. You will develop deep relationships with senior customer business leaders and grow Stripe's solution offerings with new and existing customers. As a subject matter expert, you will scale the broader organization by creating reusable assets and coaching others on complex, high-value opportunities.The team is looking for a payments optimization specialist with a proven track record of designing and deploying payment infrastructure for global enterprises. You will engage with customers as a thought leader in the advanced payments stack - helping them navigate multi-PSP environments, payment orchestration, adaptive pricing, and buy-now-pay-later integrations to maximize authorization rates, reduce costs, and improve conversion at scale. Responsibilities Act as a subject matter expert on Stripe's Optimized Checkout Suite, Adaptive Pricing, Managed Payments, Orchestration, and BNPL integrations to accelerate opportunities globally Demonstrate a deep understanding of global payment optimization - including local acquiring, intelligent routing, dynamic currency conversion, and authorization improvement strategies Develop expertise in designing multi-PSP and payment orchestration architectures, including how Stripe integrates alongside or replaces incumbent processors Advise customers on BNPL strategy, including product selection, regulatory considerations, and integration patterns across checkout and billing flows Define, share, and learn best practices and reusable assets with the broader GTM organization to enhance the quality and efficiency of the team Create reference architectures that help customers design end-to-end payment infrastructure with Stripe at the core Partner closely with the Payments product sales team on Stripe's most complex OCS and Orchestration opportunities, leading solution strategy and owning key customer relationships Serve as a "Voice of the Customer" internally to drive product and feature request prioritization Identify and summarize trends in payment orchestration, cost optimization, and alternative payment methods, and provide actionable insights to product stakeholders and sales Act as an escalation point to drive complex technical issues to resolution with Stripe's engineering team Stay current on competitive analysis and market differentiation Support marketing events including executive briefings, conferences, user groups, and trade shows Approximately 25% travel is anticipated Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 7+ years of experience in payments, fintech, or a closely related industry in a pre-sales, solutions architecture, or technical consulting role Strong working knowledge of global payment methods including cards, wallets, bank-based methods, and BNPLs - including regional preferences and regulatory context Experience designing payment optimization architectures for large enterprises, including multi-PSP environments and orchestration layers Knowledge of authorization rate improvement levers: local acquiring, network tokenization, 3DS, smart retries, and the technical and commercial tradeoffs between them Strong knowledge of software engineering and API integration patterns Exceptional communication, presentation, and interpersonal skills, comfortable explaining complex concepts to both technical and non-technical audiences A proven ability to build strong collaborative working relationships with business partners Ability to deal effectively with ambiguity and thrive in an unstructured, fast-moving environment Preferred Qualifications Experience integrating Stripe or other RESTful payment APIs into web applications Knowledge of ISO payment standards and card network rules Experience with payment cost modeling, interchange optimization, or processor benchmarking Familiarity with marketplace and platform payment flows (Connect, multi-party transactions) Experience as a subject matter expert in a relevant industry, vertical, or product
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Specialist Solutions Architects (SSA) are domain experts aligned to specific Stripe solutions and customer buying centers. We have in-depth knowledge of specific solution offerings and understanding of customers' challenges. We advise the broader pre-sales team on complex opportunities, support pipeline development and revenue attainment, serve as an advisor on go-to-market sales plays, and provide critical insights to our product and engineering teams. Stripe Radar is Stripe's fully integrated fraud and risk management platform. The Radar team's mission is to evolve from a best-in-class payment fraud product into a unified risk intelligence platform that protects businesses from all forms of financial loss—from sophisticated payment fraud and account takeovers to first-party misuse and policy abuse. With Radar, businesses can confidently navigate the evolving fraud landscape, accept more good revenue, and focus on growth. What you'll do You'll collaborate closely with sales and pre-sales teams to drive pipeline and revenue targets, while also educating the product and engineering teams on market trends and influencing the product roadmap. You'll develop deep relationships with senior customer business leaders and grow Stripe's solution offerings with new and existing customers. As subject matter experts, you'll scale the broader organization by creating reusable assets and coaching others on complex high-value opportunities. You'll also run customer workshops and take the lead on key opportunities. You'll serve as the domain and product expert to our users and GTM team for Stripe Radar globally. Responsibilities • Act as a subject matter expert on Stripe's Radar product suite to accelerate opportunities globally. • Demonstrate a deep understanding and point of view on trends in the fraud and risk management ecosystem, including AI-powered detection, processor-agnostic architectures, and the shift from payment fraud to holistic business risk (e.g., policy abuse, account takeover, first-party misuse). • Develop expertise with the functional and architectural patterns for deploying advanced fraud systems, including the lifecycle of rule management, ML model tuning, and manual review optimization. • Understand the ecosystem of risk and identity integrations (e.g., device fingerprinting, identity verification, bot mitigation, case management) Stripe must support for our users to be successful. • Define, share, and learn best practices and reusable assets with the broader GTM organization to enhance the quality and efficiency of the team. • Create reference architectures to uplevel the team and refine reference solutions based on product enhancements and feedback from customers. • Partner closely with the Radar product sales team and be an active part of the opportunity team for Stripe's largest and most complex Radar customers to lead strategy and own key customer relationships. • Partner closely with the Radar product team to get early exposure to the new products and features. • Serve as a "Voice of the Customer" internally to drive product and feature request prioritization, providing actionable insights on the competitive landscape and emerging fraud vectors. • Act as an escalation point to drive our most complex technical issues to resolution with Stripe's engineering team. • Support customers and Stripe teammates on account or deal strategy, and answer product feature and technical questions. • Understand the sales process for the product and provide the Sales team with tools and training to qualify potential leads. • Stay current on competitive analysis and market differentiation. • Support marketing events including executive briefings, conferences, user groups, and trade shows. Minimum requirements • 7+ years of experience in a pre-sales, technical consulting, product, or risk strategy role focused on e-commerce fraud prevention, risk management, or trust and safety • Deep working knowledge of the fraud and risk ecosystem, including payment fraud (CNP), account takeover (ATO), first-party misuse (friendly fraud), and policy and content abuse • Demonstrated knowledge of risk management architectures, including the role of rules engines, machine learning models, and manual review queues in fraud decisioning • Strong knowledge of the signals and data used in fraud detection, such as device and IP data, behavioral biometrics, identity verification, and graph-based analysis • Strong knowledge of software engineering and architecture patterns, with the ability to understand how a wide variety of technologies and systems interact with each other • Outstanding communication, presentation, and interpersonal skills, comfortable explaining complex concepts to both technical and non-technical audiences • Interest in solving open-ended business problems with a combination of technology and creative thinking • A proven ability to build strong collaborative working relationships with business partners • Ability to deal effectively with ambiguity and thrive in an unstructured, fast-moving environment Preferred qualifications • Experience integrating Stripe or other RESTful APIs into web applications • Experience with processor-agnostic fraud solutions and multi-processor payment environments • Experience with risk management for various business models, such as platforms and marketplaces, subscription services, and digital goods and SaaS • Familiarity with liability shift programs (e.g., chargeback guarantees) and value-based pricing models for risk products • Understanding of how to extend fraud protection beyond payments to other products like payouts (Issuing), physical payments (Terminal), or recurring billing (Billing) • Experience as a subject matter expert in a relevant industry, vertical, or product
Who We Are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About The Team Specialist Solutions Architects (SSA) are domain experts aligned to specific Stripe solutions and customer buying centers. We have in-depth knowledge of specific solution offerings and a deep understanding of customer challenges. We align with specialist product sellers on deals, advise the broader pre-sales team on complex opportunities, support pipeline development and revenue attainment, serve as an advisor on go-to-market sales plays, and provide critical insights to our product and engineering teams. What You'll Do You will collaborate closely with sales and pre-sales teams to drive pipeline and revenue targets, while also educating the product and engineering teams on market trends and strongly influencing the product roadmap. You will develop deep relationships with senior customer business leaders and grow Stripe's solution offerings with new and existing customers. As a subject matter expert, you will scale the broader organization by creating reusable assets and coaching others on complex, high-value opportunities. Responsibilities Act as a subject matter expert on Stripe Tax to accelerate opportunities Demonstrate a deep understanding of global indirect taxes—VAT, GST, sales and use tax, mandatory e-invoicing requirements—and how automated compliance solutions help online businesses meet their obligations Provide solutions and recommendations to B2C, B2B, and platform business models on how to integrate Stripe Tax for end-to-end indirect tax compliance Conduct deep discovery of customers' current processes and needs to architect solutions that drive key implementation decisions and accelerate deals Create and share best practices and reusable assets such as reference architectures to enhance the quality and efficiency of the broader sales and pre-sales organizations Partner closely with the Tax product sales team and actively drive opportunities for Stripe's largest customers, leading Tax solution strategy and owning key customer relationships Serve as a "Voice of the Customer" to drive product and feature request prioritization Identify product, industry, implementation, and competitive trends, and provide actionable insights to product stakeholders and sales to influence Stripe's Tax product roadmap Act as an escalation point to drive complex technical issues to resolution with Stripe's engineering team Represent the technical health of the business on quarterly sales forecast calls and highlight deal blockers with proposed solutions Support marketing events including executive briefings, conferences, user groups, and trade shows Who You Are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum Requirements 7+ years of experience in a customer-facing technical role such as solutions architect, solutions consultant, or sales engineer for a global software enterprise 3+ years of accounting, indirect tax, or tax compliance experience within a technical sales organization Experience working with or implementing a tax automation software solution Strong knowledge of software engineering and architecture patterns, with the ability to understand how a wide variety of technologies and systems interact Exceptional communication, presentation, and interpersonal skills, comfortable explaining complex concepts to both technical and non-technical audiences A passion for learning and staying up to date with indirect tax laws and emerging compliance requirements A proven ability to build strong collaborative working relationships with business partners Ability to deal effectively with ambiguity and thrive in an unstructured, fast-moving environment Preferred Qualifications Deep familiarity with compliance subjects including VAT, GST, B2B invoices, mandatory e-invoicing (Peppol, national mandates), sales and use tax, exemption certificates, and tax IDs Experience integrating Stripe or other RESTful APIs into web applications Experience with competing tax automation solutions such as Avalara or Vertex Pre-sales experience with enterprise customers
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Support Experience engineering organization builds and improves Stripe’s user support from end to end: how users get help within our products, how they get in touch with us when they have questions, and how our teams use internal tools to answer those questions. We’re accountable for the quality and reliability of this support stack and we use data and firsthand experience to continuously improve it. Providing great support to users of all sizes is culturally important to everyone at Stripe. We partner closely with Stripe’s design, product, and operational teams across a wide surface area: the external-facing support interfaces (https://support.stripe.com/), self-serve content, entry points, internal tooling, case routing, and helping product teams across the company reduce support volume by improving our products. We are also using the latest generative AI technologies to re-imagine support experiences, and are developing AI assistants for Stripe’s users and to help our operations teams be more productive. What you’ll do As a Staff Engineer on an established team, you will bring technical leadership and set the technical strategy and architecture for Stripe’s support products. You will mentor and grow senior engineers, build a culture of technical excellence, and serve as a role model for our high engineering standards. As a technical leader, you will drive fast-paced, sustained product delivery while upholding high standards for building reliable, scalable distributed systems that delight our users. Responsibilities Design, build, and operate production systems, with an emphasis on extensibility, reliability, and usability Write and review code regularly, setting the pace and elevating standards for the team Build high-quality end-to-end product experiences, demonstrating deep care for users' needs and serving as a steward of crafting great experiences Collaborate with cross-functional stakeholders - navigating various types of organizational complexity with the support of your own leadership team Partner with Engineering Management, Product Managers and key leaders across the company to create and drive toward the longer term vision Unblock the team to execute against both short-term and long-term roadmaps, making effective tradeoffs that consider business priorities, user experience, and a sustainable technical foundation Improve engineering standards, tooling, and processes Teach and mentor other engineers to become the next generation of leaders at Stripe Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 10+ years of professional backend or full-stack development experience, including actively writing and reviewing code. Experience successfully setting and executing on long-term technical strategy for a large product area. Ability to prioritize competing requirements and stakeholders to iteratively ship new product features, drive alignment and proactive communication. Proven track record of technical leadership, including meaningfully contributing to the growth of other engineers. User empathy and a customer-centric approach to problem solving and product development. Preferred qualifications Experience building software systems for customer support or operations organizations. Experience leading projects across multiple teams & timezones. Proficient in JavaScript /TypeScript, Ruby, Java, and React. Experience designing, deploying, and owning Agentic LLM solutions (e.g., multi-step orchestrators, tool use/function calling) specifically for complex customer support or internal workflow automation.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Link team builds the global, consumer network for next-generation commerce, using our base of 300M+ registered consumers to pioneer the future of Identity, Consumer Finance, and AI-driven transactions. While our foundation was built on high-conversion merchant payments and a flexible digital wallet, we are expanding far beyond. We are building the infrastructure for a world where AI agents transact on your behalf, stablecoins go mainstream, and identity dictates how money moves. We think of Link as the wallet for the internet — and we're building for what's next. What you'll do As a Staff Designer on Link, you'll lead the visual design direction for some of Link's newest and most ambitious bets. You'll define what a product looks like and feels like, bring visual conviction to early-stage concepts, and shape Link's expanding consumer presence across Stripe’s checkout, with our AI partners, and in Link’s own app. This is a role for someone who does their best work when the problem is undefined and the canvas is blank. Responsibilities Define the visual design direction for net-new Link products and surfaces from the ground up across mobile and web Lead design exploration on early-stage, pre-roadmap opportunities from initial concept through launch Build new visual languages, component patterns, and design systems for products that don't exist yet Partner with brand designers to extend and evolve Link's visual identity into new product categories Shape early product strategy through design exploration and rapid prototyping, making abstract opportunities tangible for product and engineering partners Represent Link's design vision in senior reviews and establish the creative bar for new product areas Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 8+ years of product design experience with a strong visual and mobile design foundation Portfolio with clear 0-1 work and products you took from concept to launch where you defined the visual language Demonstrated ability to create cohesive, distinctive visual systems for new products from scratch Deep fluency across visual design, interaction design, and prototyping Experience working in high-ambiguity environments where you framed the problem before solving it Preferred qualifications Ability to design and prototype in code Strong independence and an ability to advocate for a larger design vision with cross-functional stakeholders Ability to reduce complex problems down to the right balance of flexibility, power, and ease of use Skilled in explaining your work, process, and decisions to cross-functional stakeholders and crave feedback to help you produce your best work
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Support Experience group develops and applies technology at all points of the user support journey to solve customer problems at scale, keeping millions of businesses running and unlocking growth across Stripe’s product suite. What you’ll do The rise of AI agents has fundamentally changed how users interact with Stripe, with a supermajority of conversations with Stripe now occurring via AI across various surfaces including third-party platforms. These conversations now blend planning, building, configuration, and troubleshooting. As a Product Manager for Support Experience, you will be responsible for building the platform that enables Stripe’s user-facing AI agent to solve problems across the Stripe product suite. You’ll develop rapid AI-powered feedback loops that enable product teams across Stripe to continuously improve the conversational experience of their users and build the infrastructure to enable powerful and flexible conversational experiences to run in diverse properties such as Stripe’s merchant dashboard, consumer apps, and experiences mediated by third-party agents. You’ll be at the forefront of applied AI, solving problems for businesses and consumers, and redefining what great can look like. Responsibilities Create the home for product teams to safely build out, understand and improve their conversational experiences. Build feedback loops from conversations through improvement recommendations to generating evals and prompts. Make Stripe’s conversational AI agent as capable and effective as our best human agents by identifying scaled ways to improve its capabilities across surfaces, user segments and products. Integrate human and AI conversations in the platform so that teams can understand and manage both. Develop the infrastructure that enables internal and external AI experiences to be driven from the same foundational primitives - so that teams can build once and have that capability available to internal, external and third-party use cases. Partner with GTM on expanding assistive capabilities to Stripe’s GTM layer. Partner with the Conversation UX team to unlock novel capabilities for the AI agent. Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements Our ideal Product Manager will be relentlessly user-focused, comfortable in ambiguity, have strong technical skills, and have the desire to create something new. 12+ years of experience as a Product Manager Deep user empathy and a high bar for user experience Experience developing a multi-year vision, strategy and roadmap for large-scale products Experience leading cross-team initiatives from ideation to execution Technical expertise: You’ve led technical products and/or have a background in computer science (or similar) Strong written and verbal communication skills
Who we are Stripe is a financial infrastructure platform for businesses. Millions of companies from the world’s largest enterprises to the most ambitious startups use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Global Alliances and Channels team owns the Go-To-Market (GTM) partnerships for Stripe including management consultants, payment advisors, systems integrators and technology partners. We drive the development of the partnerships including enablement and solution design along with the go-to-market strategy where we work with partners to source new opportunities for Stripe and ensure they are delivered and activated with world class quality. Additionally, we work to ensure our partners develop large, fast growing, profitable businesses on Stripe inclusive of payments, billing, fraud, stablecoins and agentic offerings. What you’ll do As the lead for Stripe relationship with Strategic payment advisors you will drive Stripe’s engagement with payment advisors who most critically influence opportunities relevant to Stripe. Payment advisors firms help large and medium businesses with all their needs related to payment, including monetizing payments through marketplaces and platforms, RFP execution, GTM, Cost optimization, new revenue modes and GTM strategies. Often an enterprises’ financial infrastructure is the cornerstone of these transformations and legacy players are being challenged on their innovation ability in a crowded and rapidly evolving space. Therefore, Stripe needs to continuously engage, educate and support this broad base of influencers to ensure they clearly understand the value and capabilities that Stripe brings to these initiatives, early in the process. Ensuring that Stripe is included in the right consideration sets and that these partners have access to resources in Stripe in service of their users. The lead lead will work to engage firms directly and via scaled mechanisms partnering with product, marketing and GTM teams. The covered firms will be the like of Glenbrook, CMSPI, EDG, with the goal of developing of a purpose built program to support these firms and ensure they have fast access to the relevant information and expert ultimately leading to Stripe being a preferred/short listed provider of commerce transformations and platform use cases being recommended by these firms. Responsibilities Define and build a scalable program to engage these firms individually and broadly. Engage firms to create thought leadership exchange and deep awareness of Stripe. Define Metrics for success, iterating overtime as we learn what works. Strategically engage internal subject matter experts and resources to timely support partners requests. Define incentives program specific for payment advisors that accounts for their role as agnostic advisors. Engage with Stripe marketing, analyst and industry leaders. Develop and evolve this new role for the A&C organization. Present innovative payments solutions to partners and their clients including stablecoins and agentic. Organize and execute Periodical Business Reviews with each partner Ensure business development targets are met through these partners Ensure Stripe is brought in the consideration set for relevant RFPs and opportunities Who you are Minimum requirements 8-12 years of experience in payments or operations at a leading technology company, or consultancy in the payments industry. 5+ years of experience working for or with payment advisory firms Proven experience leading complex payment and related projects including implementation and optimisation. A proven ability to build collaborative working relationships with cross-functional teams The ability to deal effectively with ambiguity and thrive in an unstructured, fast-moving environment. A proven ability to be a self-starter capable of driving business results without significant supervision. Demonstrated ability to identify and pursue commercial opportunities through partners by structuring mutually beneficial outcomes. Excellent presentation skills and demonstrated public speaking experience. Excellent verbal and written communication skills. Preferred requirements Previous/current use of Stripe products. Industry experience in Retail, Hospitality, Insurance, Media, Healthcare. Management experience, leading global teams (direct and indirect).
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Technical Account Managers work cross-functionally to support Stripe’s largest and most complex users. Through trusted relationships we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe. What you’ll do You will strategically support Stripe’s AI user segment consisting of complex and high-growth AI companies. You will develop deep relationships with your assigned accounts’ key stakeholders through frequent in-person meetings and technical account planning sessions. Responsibilities Provide a gold standard experience to your assigned accounts' key stakeholders Work with the wider Operations team to provide current state, resources, and knowledge to enable a gold standard experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development Foster long-term user relationships that grow loyalty to Stripe and Stripe products Work cross-functionally both internally and within your user's organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption, and global expansion Work closely with Account Management and other user-facing teams as part of a larger effort to support users on Stripe Lead user-facing meetings both in person and through video chat Collaborate on the continued design of this support offering Create user-facing content for long-term solutions Partner closely with other Technical Account Managers supporting AI accounts as a subject matter expert on the AI industry to deliver differentiated technical support Engage in frequent on-site visits with AI users to deepen relationships, surface technical challenges early, and deliver strategic guidance to their engineering, product, and business stakeholders Drive publication of user case studies Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 10+ years of experience in enterprise-level client-facing work Demonstrated expertise in the AI industry, such as monetization models, fraud strategy, global payment methods, and the technical and operational challenges faced by AI companies Strong product sense and energized by the challenge of solving difficult user-related problems Strong written and verbal communication skills Ability to lead complex integration conversations in a highly consultative and proactive manner Familiarity with APIs and ability to explain API concepts to Stripe's largest and most technical customers Proficient in SQL and comfort building complex queries Familiarity using AI coding agents to solve problems Strong technical troubleshooting skills and experience interfacing with technical teams Adept client relationship management skills Ability to engage in business-level and technical conversations at multiple levels of the organization Bachelors degree required Preferred qualifications Operations-savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes Experience practicing in small to medium scale project management Strong organizational skills and self-starting mindset Ideal experience with tools like Postman, xCode, Python, Webhooks, ETL Ideal experience in the payments industry
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Link is one of the fastest-growing consumer networks in the world, with 300M+ registered consumers. Our core mission is to make commerce seamless, helping merchants drive material gains in conversion and cost savings, while giving consumers a flexible and frictionless digital wallet they love. We're expanding beyond payments into identity and consumer finance, building the premier consumer network for next-generation commerce. In this role, you'd be joining a team that operates at the intersection of consumer experience, payments infrastructure, and financial products. Link spans multiple interconnected workstreams, including payment methods, money movement, fraud and authorization, consumer accounts and identity, and consumer preference, and a TPM here plays a critical role in keeping those threads aligned and moving forward at velocity. Additionally, you’ll work to build integrations between Link and many other parts of Stripe. What you’ll do Effective Technical Program Managers at Stripe always bias towards driving the right solutions for internal and external users, and delivering impact above all else. You'll do this even when it's not the easiest path, and requires difficult trade-off decisions. In this role, you'll help Link scale its consumer network and expand into new product surfaces by driving complex, cross-functional programs that span engineering, product, fraud, identity, and business teams. You'll look ahead and around corners to enable our teams to operate at their best, and identify opportunities to eliminate the unnecessary in delivering results. Responsibilities Independently define programs across Link's payment, identity, and consumer finance initiatives, including scoping, setting objectives, defining success criteria, and influencing resource allocation to deliver outcomes Apply consistent prioritization and decision-making frameworks across your programs, driving high-velocity yet durable decisions that move the team forward without creating downstream debt Identify obstacles and risks across Link's cross-functional workstreams, proactively communicate them to stakeholders, and develop plans to address and prevent their recurrence Represent the voice of Link's consumers and merchants to all stakeholders, translating user needs into clear program objectives and ensuring engineering and product decisions remain grounded in solving real problems Drive clarity across all stakeholders on goals, problems, and intended outcomes, serving as the connective tissue across Link sub-teams and their upstream and downstream dependencies. Operate similarly across Stripe, representing the Link org to collaborators in peer organizations. Develop a strong point of view on Link's product development strategy and use it to define programs with measurable outcomes, adapting them as the product and user needs evolve Understand the technical challenges across Link's systems, payment flows, identity infrastructure, fraud and risk models, money movement, and partner closely with engineering leads to define the most effective path to delivery Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 10+ years of product management or technical program management experience, including managing programs across all phases of software development Proven track record of defining and executing complex programs across multiple functions in consumer-facing or payments products Excellent written and verbal communication skills, with the ability to establish strong relationships with stakeholders and senior leaders Proven ability to navigate ambiguity, bring rapid clarity to multi-stakeholder problems, and drive teams toward effective solutions Working knowledge of API design and high-level system architecture, sufficient to partner with engineering teams on program delivery Preferred qualifications Experience working on consumer network products, digital wallets, or payments platforms at scale Familiarity with fraud and risk systems, identity verification, or financial compliance in a consumer product context Experience working across payments infrastructure and consumer-facing product teams simultaneously Background in collaborating with go-to-market, sales, or merchant-facing teams to deliver cross-functional outcomes
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Money as a Service (MaaS) oversees a diverse portfolio of Stripe's core products and platforms, and our vision is to become the financial operating system for platforms and marketplaces globally. These offerings facilitate the global movement and management of funds for users. The teams that fall under the MaaS umbrella are Connect, Money Management, and Crypto. Together, these teams work to ensure Stripe users have the robust financial infrastructure and tools they need to power their businesses on a global scale. What you’ll do As a TPM, you will play a key role leading complex programs across multiple engineering, product and cross-functional (finance, legal, compliance, risk, and other) teams spanning Stripe. You will be responsible for the successful definition, cross-functional strategy, planning and execution of large-scale technical programs that help to solve complex problems and empower Stripe and our users. Responsibilities Drive functional and technical delivery of key team and org-wide programs/initiatives. Partner with Engineering Managers, Product Managers and other cross functional partners to define, scope, and drive large programs to conclusion. Develop, implement, and iterate on program management techniques, frameworks, and KPIs to achieve goals with well defined success criteria. Make substantial improvements to how the teams you work with communicate and operate to significantly increase the productivity and efficiency of the teams. Define and produce high quality written proposals, communications and documentation. Leverage data and acquired knowledge to drive strategic decisions at an engineering leadership level. Create widely circulated plans, driving consistency, clarity and building alignment across teams. Help influence peers / leaders and build consensus while dealing with ambiguity. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 6+ years of software engineering, systems engineering and/or technical program management experience. Excellent analytical skills; you digest complex information and make recommendations. You have a track record of providing program management during all phases of software development from kick-off to launch, demonstrating critical thinking, challenging the norms and thought leadership. You have very strong written and verbal communication skills, building strong relationships with stakeholders, teams and senior leaders around the organization. You can drive internal and external process improvements across multiple teams and functions and bring a wealth of experience, opinions, proposals and best practices. Experience operating autonomously and leading large-scale efforts across multiple teams and functions, with stakeholders in different disciplines across time zones. Ability to understand how functionality comes together (across products and platforms) to deliver value for users, and identify/mitigate delivery risks proactively; can propose and drive a technical solution Users-first and customer-focused mindset Preferred qualifications Experience in a global FinTech or banking organization