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Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Stripe’s Professional Services team works with our most strategic users, delivering excellence and enabling our users to succeed with Stripe. The new Forward Deployed Engineering team takes the evolution of our consulting services behind the keyboard by directly building and delivering software for our users. As a brand new offering from Stripe, we work directly with Stripe's users to build scalable Stripe integrations and standalone applications. What you’ll do In this role, you will work closely with Stripe’s Product & Engineering team to help shape the features that extend beyond what’s possible out of the box with Stripe integrations. You may be building standalone applications that are deployed in user environments, developing priority features within Stripe's ecosystem, or augmenting existing development staff for our users to deliver faster and more resilient connections to Stripe. While maintenance is part of the work, you'll often be starting new and exciting projects. Since this is a new team at Stripe, you'll succeed if you get excited about driving direction and taking ownership of your work. Responsibilities Design and architect robust technical solutions, ensuring they are secure, scalable, and aligned with customer needs Design, build, and deploy production applications that combine user business logic, Stripe best practices, and user-facing interfaces Collaborate directly with internal and external stakeholders, bridging the gap between technical teams and executives Drive the direction of the new Forward Deployed Engineering arm at Stripe and contribute to technical projects Engage directly with users to deeply understand challenges, requirements, and co-develop solutions, Contribute tooling, frameworks, and best practices that scale impact across accounts Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 5+ years of professional, hands-on full-stack development experience with languages such as JavaScript, TypeScript, React, Ruby, Go, or Java Experience with backend infrastructure and building systems that scale Demonstrated ability to design, build, and deploy production applications Excellence at rapid prototyping while maintaining appropriate quality standards Familiarity with containerized applications and object-oriented programming languages Superb problem-solving skills and the ability to understand the product and business side of development Preferred qualifications Experience working as a software consultant Strong command of distributed systems, API design, and data modeling Familiarity working with AI APIs and leveraging AI code generation tools to accelerate productivity Proven track record of delivering technical solutions in enterprise environments that drive measurable outcomes A passion for handling ambiguity and picking up new technologies, frameworks, and tools while working in a variety of client environments
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe’s Customer Success Managers are ultimately responsible for the complete post-sales lifecycle of a Stripe user, and through your partnership, users will derive maximum value from their investments, leading to project success, retention, and renewal specifically in relation to Stripe’s Revenue and Finance Automation (RFA) product suite. Few roles provide such a direct impact on the growth of the company. What you’ll do You will become a trusted advisor to these customers, will deeply understand their business and their needs, and help them maximize the value they get from Stripe. This role involves working closely with the user account team, senior executives and engaging in product, payments, and technical conversations at multiple levels of the organization. You will be the user’s internal advocate, helping ensure an excellent Stripe experience, and gathering feedback on ways that Stripe can build the next generation of user-focused solutions. You will love this job if you are a natural relationship and business builder. Responsibilities Lead the RFA post-sale engagement, retention, and growth of your customers partnered closely with Account teams Support expansion of your accounts--identify opportunities, drive business outcomes, ensure customers are successful in partnership with the account team Build and foster relationships with senior executives in business, product, engineering, finance, and IT in partnership with the Account Executive and team Evangelize Stripe customer success stories and customer success systems and processes Articulate and drive customer use cases, customer value and expansion while maintaining trusted customer advisor status Serve as a trusted payments, billing, tax and invoicing advisor to the customer and educate them on the use and benefits of our products and our industry Aligned with the account team perform business reviews to align on business priorities, payments performance, optimization opportunities, Stripe product roadmap, review services satisfaction, share usage patterns or insights, surface issues, provide guidance on how to optimize the value from Stripe, and identify product expansion opportunities Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience Drive overall account health including payments performance, cost optimization, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 6+ years of experience in a client-facing role ideally customer success, managing relationships with large, global, and complex organizations, preferably working with a technical product Payments and/or fintech experience required Experience with consumption-based SaaS products Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders History of success as a consultant, pre-sales, technical account management, or equivalent Preferred qualifications Prior experience working with modern SaaS billing and invoicing systems Experience with billing solutions strongly preferred Sophisticated business sense and understanding of underlying drivers and strategy of our user’s businesses
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Billing organization at Stripe builds and operates Stripe Billing, a growing product vertical inside of Stripe. Hundreds of thousands of businesses of all sizes and types use Stripe Billing to collect revenue for recurring and one-time payments across a variety of different pricing models—from selling SaaS subscriptions, to orchestrating multi-stage contracts, delivering business analytics, and providing recovery and retention tools to prevent customer churn. To support even the most unique and complex business models, our technology and products must be configurable and programmable. This requires our team to innovate in how we model different types of businesses, and how we use technology to enable customers to piece together Stripe’s Billing’s platform primitives into holistic solutions that support any type of business. Through this work, Stripe Billing allows worry-free innovation and evolution of any customer’s business model. Stripe is defining the industry’s approach to Billing solutions; we’re looking for innovators to join us. What you’ll do We’re looking for an experienced Engineering Manager to lead a team within the Stripe Billing organization. In this role, you will manage a high-performing team of engineers and partner closely with product managers and other cross-functional leaders to shape the team’s strategy and roadmap. You will excel in this role if you’re a product-focused engineering manager who can collaborate effectively across multiple teams and functions to deliver results. If you enjoy building and nurturing high-performing engineering teams, helping guide the direction of product development, and engaging directly with users of the platform, this will be a great opportunity for your career. You will: Partner closely with engineering leaders, product managers, and designers to shape the team’s strategy and roadmap Demonstrate strong first principles thinking when approaching complex problems and system design Foster a healthy team culture with a high level of trust and psychological safety Define processes that enable the team do its best work in a fast-paced, dynamic environment Coach and mentor engineers on the team to help them advance in their careers and develop new skills Contribute to engineering-wide initiatives as a member of Stripe’s engineering management team Work closely with Stripe’s recruiting team to hire strong engineering talent Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 5+ years of engineering management experience 8+ years of full time software development experience You have a consistent track record of hiring and leading productive engineering teams You’ve nurtured healthy work environments that are supportive, challenging, diverse and inclusive You’re motivated to work in highly cross-functional organizations, with a strong ability to lead and measure product outcomes You’ve leveraged your strong technical background and hands-on experience in solving large scale and difficult technical problems You have experience building extensible, leveraged software solutions that scale to different kinds of user needs. You have the ability to thrive while operating with a high level of autonomy and responsibility Preferred qualifications You have a strong product and design sense, and enjoy finding elegant solutions to complex problems You’ve built strong cross-team relationships that span organizational boundaries You have experience building and leading a distributed team that works across multiple locations and time zones
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The mission of the People Analytics team is to improve Stripe’s performance by collecting data, measuring critical constructs, and generating insights that help Stripe attract, develop, and retain our most important asset: our Stripes. We are a team with diverse backgrounds across consulting, HR, and data-focused disciplines who are curious, passionate, and committed to using science and data to deliver high-value, precise outputs to our users. What you’ll do This role sits at the intersection of analytics and business partnership in equal measure. You will serve as the People Analytics Analyst and Business Partner to the People Partners supporting Stripe's International organization who look after our global sites across Core, Tech, and GTM functions. As the sole People Analytics team member based in Europe, you will be the first point of contact for International stakeholders and will need to operate with confidence and autonomy in that capacity. Responsibilities Serve as the primary analytics partner and single point of contact for People Partners and senior business leaders supporting Stripe's International organization Develop and present comprehensive analyses that shape how leaders understand and act on their organizations, including ad hoc requests requiring urgency and clear communication Design, build, and maintain analytics products and self-service tooling through Visier and AI-powered solutions Lead backend Visier platform administration including metric and dimension configuration, data hygiene, security, and report design governance Partner with data engineering to identify and execute improvements to our workforce data ecosystem Collaborate across People Research and Insights, People Partners, and the Business to identify and deliver the highest-impact work Who you are We’re looking for an analytics analyst and business partner who will help us in our ongoing journey to build a world class People Analytics team and improve the overall employee experience and productivity of our Stripes. You are someone who is curious, has an eye towards craftsmanship and enjoys working in a very fast-paced environment. Through your work, you will likely need to partner closely with our People Research & Insights team, People Partners, People Org teams, and the Business to identify opportunities for greatest impact - then deliver value through creative problem-solving, actionable insights, and effective people practices. Examples of projects this individual may lead include Org health analysis, team size and spans, talent density, recruiting productivity, and geo strategies. We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 5+ years of experience in management consulting, people analytics, or a related analytical role (inside or outside of HR) Demonstrated ability to operate in a business partner capacity, working directly with senior stakeholders as a single point of contact Strong data visualization and communication skills, with the ability to translate complex findings into clear narratives for a range of audiences including senior leaders Working knowledge of Visier or a comparable BI platform; Visier experience strongly preferred Hands-on experience using AI platforms such as those from Anthropic, OpenAI, or Google to develop tooling and accelerate analytical workflows Experience with human capital benchmarking and target setting Comfortable with ambiguity, competing priorities, and delivering high-quality work at pace Preferred qualifications Experience supporting international or multi-site organizations Experience across the full analytics project lifecycle from requirements gathering through deployment A bias toward automation, self-service enablement, and building for scale Experience with a scripting language such as Python or R Current on best practices, research, and case studies in people analytics and workforce measurement You can bring structure to ambiguity
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Strategic Partnerships team develops and manages relationships with large partners that enable Stripe's product strategy and deliver new capabilities to Stripe users. Our team executes on high-impact, cross-functional initiatives across new products, geographic expansion, user advocacy, and policy. These partnerships have a significant impact on Stripe and the products used by millions of our users. We're looking for a senior member to join our team to develop new partnerships with our largest users and strategic partners, and drive critical initiatives that will be foundational for Stripe. A successful candidate will have significant experience delivering complex deal work, creating and driving strategy, working with cross-functional teams to launch new initiatives, and initiating first-of-a-kind partnerships. We're looking for someone who exhibits a strong sense of ownership, performs at a senior level, drives to have an impact, and has an entrepreneurial spirit. What you’ll do Responsibilities Evaluate and develop the business case to support Stripe’s product and engineering investment in new strategic partnerships across verticals (e.g. AI, Platforms, Payment Methods) Manage strategic planning, negotiation and new partnership development Ensure highly structured, methodical deal management rooted in milestones, KPIs, and alignment with partners on opportunities of mutual interest Navigate the largest partners, in partnership with product, operations, marketing and sales, to execute deals supporting Stripe’s strategy Develop and grow Stripe’s relationships with partners, including their senior executives and leadership Partner with cross-functional teams (Product, Engineering, Go-to-Market Partnerships, Product Marketing, Operations) to design and implement strategies and processes that will enable us to scale our partnerships and increase our velocity as a team Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements At least 10 years of partnerships experience with 5+ years of business development experience, establishing partnerships with financial institutions, fintech, payment method, or equivalent strategic, complex partners Strong agency, can handle ambiguity in a fast-moving organization, and thrives on a high level of autonomy and responsibility Strong communication skills, in both verbal and written form, and ability to influence internal and external stakeholders across a wide variety of functions Technical acumen, an ability to understand Stripe’s product portfolio and strategy and use this understanding to define requirements with partners and evaluate new partnership opportunities 5+ years experience defining and executing partnership strategies to build innovative product experiences 5+ years experience negotiating commercial deals with top financial and technology institutions, including scaling such deals across multiple partners Interest in and intellectual curiosity about payments, economic infrastructure, and Stripe’s partners Preferred requirements Payments experience
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Payments Intelligence organization optimizes each of the billions of dollars of transactions processed by Stripe annually on behalf of our users, maximizing successful transactions while minimizing payment costs and fraud. We own products like Radar, Authorization Boost, and Disputes, building fast and scalable services and creating intuitive user experiences. We serve real-time predictions as part of Stripe’s payment infrastructure and architect controls that leverage ML to optimally manage users’ business. What you’ll do As a Product Lead on the Payments Intelligence team, you’ll be responsible for scoping, designing, and building intuitive features that help users maximize their revenue while minimizing their cost while shaping our intelligence platform. You will partner with many functions at Stripe, with the opportunity to both work on infrastructure/platform systems, as well as produce direct user-facing business impact. Day to day you’ll be working closely with a team of engineers and data scientists. You’ll collaborate with peers in Design, Product Marketing, Partnerships and many others to craft the vision for our Payments Intelligence products. Responsibilities Develop the long-term vision and strategy for our Payments Intelligence products, prioritize accordingly, and create an execution roadmap Deeply understand our users’ needs by spending time with developers, sales, and support, and by observing patterns/trends across their feedback, the market, and our data Build and launch new capabilities and products that bring significant value to customers Set the pace, prioritization and execution for the team Work with a wide range of systems, processes and technologies to own and solve technical and product problems Collaborate with stakeholders across the organization such as Engineering, Design, Data Science, Marketing, Sales, Account Management, and Operations Build and coach your team on best practices in defining product requirements and how to deliver against those requirements and the overall roadmap Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements: Product Management experience: 10+ years of relevant experience Strong business acumen: You enjoy digging into the details of how a business works, identifying how to make it better, and building product/technical solutions to do so Customer and Partner facing experience: You’re comfortable in front of customers or third-party collaborators, and have experience navigating customer conversations Operational savvy: You are strong operationally, capable of designing and driving a cross-functional team and process Analytical horsepower: You dig deep into the data, think from user first principles, and deliver the right results Crisp communicator: High attention to detail including precise and effective communications, including with external customers/partners Results-oriented: You enjoy doing whatever it takes to execute on complex projects
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Revenue and Financial Automation (RFA) team at Stripe is building a modern, revenue-focused, financial management platform for fast-growing, digital-native companies. Hundreds of thousands of businesses of all sizes and types use Stripe Billing to collect revenue for recurring and one-time payments across a variety of different pricing models—from selling SaaS subscriptions, to orchestrating multi-stage contracts, delivering Usage-Based Billing, and providing recovery and retention tools to prevent customer churn. What you'll do As an engineer on the team, you'll be responsible for shaping and building a suite of products that let our users model and operate their business more efficiently. You'll work on projects that span technologies, systems, and processes where you'll design, build, test, and ship code every day. In this cross-functional role, you'll collaborate with experts in infrastructure, security, design, and operations to build business-critical internal and external features that power Stripe users around the world. Responsibilities Design the next generation of Stripe products to meet the high-growth needs of our company and customers for years to come Deliver value through a strong collaborative, user-first approach with stakeholders and customers Mentor engineers to help them grow Debug and solve critical production issues across services and multiple levels of the stack Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 2–12+ years of experience in backend software development Ability to write high-quality code (in programming languages like Go, Java, C/C++, etc.) Hands-on experience contributing to or building large-scale distributed systems Strong collaboration skills, with the ability to work across work streams within your team and contribute to your peers' success Ability to thrive with a high level of autonomy and responsibility, with an entrepreneurial mindset Preferred qualifications Familiarity with event-driven architectures Experience with subscription management, usage-based billing, or financial reporting systems Interest in financial infrastructure and how businesses manage their revenue operations Direct leadership and mentorship experience
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Metronome, now part of Stripe, is the leading usage-based billing platform built for modern software companies. With Metronome, companies can launch products faster, offer any pricing model, and streamline finance workflows without writing code. Our platform computes millions of invoices per billing period and is scaling rapidly to accommodate new customers, saving them hours of development time and manual invoicing and enabling them to use consumption data to better serve their customers. Our customers love our product and approach, and we’re humbled to work with amazing companies like OpenAI, NVIDIA, Confluent, and Anthropic. What you’ll do As a member of our technical support engineering team, you will be on the front lines providing world-class customer service. As part of our engineering organization, you will become an expert on our product and partner closely with Metronome's engineers, customer success, solutions architecture, and growth teams, as well as our customers' developers. Your primary responsibilities will include handling customer escalations through our ticketing system, using internal observability tools to diagnose and scope customer-facing issues, collaborating directly with customers via Slack and other channels, and developing internal tools and documentation to improve the support experience. Since we view every support escalation as an opportunity to learn, both as individuals and as a company, you will play a critical role in providing feedback to our product team on common challenges and influencing our product roadmap. Through your interactions with individual customers, you will help improve our product for everyone. Your work will play a crucial role in ensuring our customers' success and the continued effectiveness of their integration with Metronome. Responsibilities Provide technical guidance to customers’ developers on best practices for integrating with our APIs and utilizing our functionality. Troubleshoot any issues that arise from customers and diagnose any blockers. Escalate issues with customer context to the engineering team. Develop internal tools to automate customer workflows that are currently unavailable in our product. Provide feedback on recurring patterns and advocate for addressing feature gaps in the product. Design and assist in implementing a comprehensive knowledge base to assist customers with using our product. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 2+ years of work experience in a B2B customer-facing technical support organization or in engineering Experience working closely with engineering teams and providing technical feedback on customer issues Ability to debug and triage bugs and escalations from customers Can communicate technical capabilities of the product to customers Experience writing scripts or internal tools using APIs, and functional knowledge of SQL Strong written and verbal communication skills, with the ability to break down complex technical concepts clearly A mindset of customer empathy and ability to solve challenging problems Preferred qualifications Experience as an early or founding member of a support team, including building processes from scratch Startup experience and familiarity with scaling a support team Programming experience in one or more of Typescript, Python, or Ruby You have worked on modern enterprise software which is business critical Experience creating knowledge base articles and internal documentation Familiarity with at least one ticketing system, such as Pylon, Zendesk, Front, or similar
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Metronome, now part of Stripe, is the leading usage-based billing platform built for modern software companies. With Metronome, companies can launch products faster, offer any pricing model, and streamline finance workflows without writing code. Our platform computes millions of invoices per billing period and is scaling rapidly to accommodate new customers, saving them hours of development time and manual invoicing and enabling them to use consumption data to better serve their customers. Our customers love our product and approach, and we’re humbled to work with amazing companies like OpenAI, NVIDIA, Confluent, and Anthropic. What you’ll do As a member of our technical support engineering team, you will be on the front lines providing world-class customer service. As part of our engineering organization, you will become an expert on our product and partner closely with Metronome's engineers, customer success, solutions architecture, and growth teams, as well as our customers' developers. Your primary responsibilities will include handling customer escalations through our ticketing system, using internal observability tools to diagnose and scope customer-facing issues, collaborating directly with customers via Slack and other channels, and developing internal tools and documentation to improve the support experience. Since we view every support escalation as an opportunity to learn, both as individuals and as a company, you will play a critical role in providing feedback to our product team on common challenges and influencing our product roadmap. Through your interactions with individual customers, you will help improve our product for everyone. Your work will play a crucial role in ensuring our customers' success and the continued effectiveness of their integration with Metronome. Responsibilities Provide technical guidance to customers’ developers on best practices for integrating with our APIs and utilizing our functionality. Troubleshoot any issues that arise from customers and diagnose any blockers. Escalate issues with customer context to the engineering team. Develop internal tools to automate customer workflows that are currently unavailable in our product. Provide feedback on recurring patterns and advocate for addressing feature gaps in the product. Design and assist in implementing a comprehensive knowledge base to assist customers with using our product. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 2+ years of work experience in a B2B customer-facing technical support organization or in engineering Experience working closely with engineering teams and providing technical feedback on customer issues Ability to debug and triage bugs and escalations from customers Can communicate technical capabilities of the product to customers Experience writing scripts or internal tools using APIs, and functional knowledge of SQL Strong written and verbal communication skills, with the ability to break down complex technical concepts clearly A mindset of customer empathy and ability to solve challenging problems Preferred qualifications Experience as an early or founding member of a support team, including building processes from scratch Startup experience and familiarity with scaling a support team Programming experience in one or more of Typescript, Python, or Ruby You have worked on modern enterprise software which is business critical Experience creating knowledge base articles and internal documentation Familiarity with at least one ticketing system, such as Pylon, Zendesk, Front, or similar
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Enterprise Product team is responsible for bridging the gap between Stripe's core capabilities and the bespoke needs of the world's largest organizations. We are hiring product managers who will be aligned to specific priority industries (e.g., insurance, healthcare, public sector), with each product manager acting as the "CEO" of their assigned vertical—identifying high-leverage opportunities, building 0-to-1 products to solve industry-specific blockers, and influencing our global product roadmap. You will be a critical partner to GTM leadership (Sales, Partnerships, Marketing) and a navigator across the broader Product organization. We are looking for high-agency builders who thrive in ambiguity and know how to move mountains through both direct execution and cross-functional influence. What you'll do We're hiring a product manager to own Stripe's product strategy and execution across our priority industry verticals, starting with complex, regulated industries like insurance, healthcare, and public sector. We are seeking a highly-entrepreneurial, data-driven product leader who will define where Stripe plays, build 0-to-1 products to unlock new revenue, and influence Stripe's broader Product organization to meet the unique needs of enterprise customers in your vertical. The products you build will directly shape how the world's largest companies use Stripe—and how Stripe grows within one of its most strategic segments. Responsibilities Own the industry product roadmap—Define and execute the multi-year product strategy for your priority vertical. Translate your "where to play and how to win" thesis into a concrete roadmap—deciding what Stripe builds natively, what we solve through platform extensibility, and where we partner. Own measurable outcomes tied to revenue, adoption, and merchant satisfaction. Ship 0→1 products—Identify unmet needs through deep customer research, data analysis, and market intelligence. Lead the full product lifecycle for industry-relevant functionality—from problem definition and technical scoping with engineering, through PRD, API and UX design, build, launch, and post-launch iteration. You'll make hands-on trade-off decisions about scope, technical approach, and sequencing with your engineering team. Be a strategic partner to GTM and customers—Work deeply with our largest customers, partners, and GTM teams. Translate "market noise" into clear product signal—shaping feature requirements, and defining the data models and integration patterns that enterprise customers in your vertical need. Act as a force multiplier across Stripe's platform—Influence Stripe's core product teams (Payments, Billing, Connect, and beyond) to ensure their roadmaps reflect the requirements of enterprise customers in your vertical. To do this credibly, you'll need to go deep on Stripe's platform—understanding our APIs, infrastructure constraints, and extensibility model—so you can advocate for changes with technical specificity, not just business cases. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 12+ years of product management experience, with a track record of shipping successful products in complex, regulated environments. Technical fluency—You don't need to write code, but you're comfortable reading an API spec, reasoning about system design trade-offs, and holding your own in engineering discussions. You've shipped products where the "how we build it" mattered as much as the "what." Deep customer obsession—A talent for getting close to customers—talking to merchants and partners—and distilling complex pain points into simple, elegant product requirements. Analytical rigor—You use data—not just intuition—to prioritize. You're comfortable defining metrics frameworks, digging into usage data, and making quantitative arguments for (or against) product investments. A master communicator—Stripe is a writing-heavy culture. You must be able to articulate deep technical and strategic concepts through precise, persuasive prose—your narrative docs are things of beauty. High agency and influence—Adept at finding "homes" for initiatives, building consensus across disparate teams, and driving momentum without needing formal authority. Entrepreneurial mindset and bias for action—Comfortable with ambiguity, skilled at prioritizing high-impact initiatives, and experienced operating with limited resources to unlock outsized outcomes. Preferred qualifications Direct experience building products in Healthtech, Insurtech, Public Sector, or similarly complex, regulated industries. Experience building platform, API, or developer-facing products. Experience working closely with Enterprise Sales teams and C-suite stakeholders at Fortune 500 companies.
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! The Business Operations team is focused on solving some of Figma's most challenging business issues. We are a small team that works collaboratively across Engineering, Product, Go-to-Market, and Operations teams on a variety of strategic initiatives with a direct and quantifiable impact on our business. You will be asked to tackle a variety of unstructured problems, dissect them, synthesize a set of actionable insights and partner in the execution & implementation of the solution. The role requires someone who is highly analytical and strategic, a great communicator, approaches problems in a structured manner, and is comfortable with ambiguity. You'll get substantial senior leadership exposure, focus on the highest-priority business issues and be plugged into every facet of the business. This is a full time role that can be held from one of our US hubs or remotely in the United States. What you'll do at Figma: Identify, evaluate and prioritize new product initiatives, go-to-market strategies and operational projects, with an eye toward long term value creation Partner with key stakeholders across product, marketing, people, sales, and customer experience to understand, scope and implement operational improvements or perform analysis to inform strategic decision-making Drive execution of approved recommendations, partnering with cross-functional teams to deliver measurable results Develop executive-ready analyses, business cases, and recommendations by synthesizing quantitative data, customer insights, and market trends to influence strategic decision-making Establish success metrics and monitor key business performance indicators, using data to evaluate initiative impact, identify opportunities for optimization, and inform future investment decisions We'd love to hear from you if you have: 6+ years of relevant experience in investment banking, management consulting, private equity, corporate planning, business finance, analytics, or related fields Demonstrated ability to distill complex issues into structured frameworks and develop concrete action plans Strong analytical expertise, and extensive experience building integrated models from scratch Experience building relationships and communicating with stakeholders across all levels and functions Track record of building processes from scratch & methodically resolving potential road-blocks While it's not required, it's an added plus if you also have: Experience at a high growth B2B SaaS company Experience partnering with Product & GTM teams Experience with SQL At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you're excited about this role but your past experience doesn't align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Pay Transparency Disclosure Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. Exempt employees are eligible for employer‑provided paid flexible PTO in addition to flexible paid sick leave. PTO is subject to manager approval. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts. Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law. Annual Base Salary Range: $140,000 — $296,000 USD At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status , or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com . These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. Examples of accommodations include but are not limited to: Holding interviews in an accessible location Enabling closed captioning on video conferencing Ensuring all written communication be compatible with screen readers Changing the mode or format of interviews To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice .
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Product Sales is a team of deep functional and technical specialists who both lead and advise on deals for the most strategically important products in Stripe’s portfolio. Stripe is investing in the growth of its Issuing and Treasury businesses, which help platforms and businesses embed financial products. As a Sales Manager of Issuing and Treasury Product Sales, you will lead a high-performing team of product sales executives and be a critical member of the leadership team responsible for growing adoption of Issuing and Treasury across the Americas. Few roles offer such a direct opportunity to shape the commercial success of a strategic product area while developing the next generation of product sales leaders. What you’ll do As the Manager, AMER Issuing and Treasury Product Sales, you will recruit, develop, and lead a team of product sales executives responsible for delivering ambitious growth goals across Issuing and Treasury. You will bring strong sales leadership, operating rigor, and a customer-first mindset to a complex and evolving product area. You will help your team navigate consultative, technical, and cross-functional sales cycles, partnering closely with Core Sales, Product, Solutions Architecture, Risk, Compliance, Partnerships, Finance, Marketing, and Sales Development. The ideal candidate has demonstrated success managing and developing enterprise sales teams, bringing complex products to market, operating effectively through ambiguity, and building durable sales motions in a high-growth environment. Responsibilities Recruit, develop, and lead a high-performing team of Issuing and Treasury product sales executives across AMER. Set a clear strategy and operating plan that delivers against pipeline, bookings, attach rate, adoption, and revenue goals. Manage day-to-day business operations, including pipeline creation, deal progression, forecasting, performance against targets, and inspection of key sales metrics. Coach the team to lead consultative, solution-based sales cycles with prospective and existing users, from discovery through close and launch. Partner closely with Core AEs to identify, prioritize, and execute on the highest-potential Issuing and Treasury opportunities. Engage directly in the largest and most strategic opportunities, building executive relationships, shaping commercial strategy, and helping the team win. Develop and refine scalable sales motions for new business, expansion, and strategic account growth across Issuing and Treasury. Build strong feedback loops with Product, Engineering, Risk, Compliance, and Operations to surface market needs, unblock critical deals, and improve the end-to-end customer experience. Translate product capabilities, implementation requirements, and regulatory considerations into clear value propositions for users. Create structure and focus for GTM initiatives, product launches, campaigns, and enablement programs. Drive execution, measure outcomes, and make timely recommendations for improvement. Inspire, motivate, and enable individual development, creating clear expectations and meaningful career growth opportunities for direct reports. Lead with clarity and context, communicating a compelling plan that is aligned with Stripe’s strategy and the broader Global Issuing and Treasury Sales organization. Continuously improve sales processes, operating mechanisms, and team effectiveness by sharing best practices and testing new approaches. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 10+ years of technology sales experience 5+ years of people leadership experience 3+ years of experience in payments or financial services industry Demonstrated success leading enterprise new-business and expansion sales motions. Experience selling complex, technical, or regulated products through multi-stakeholder buying processes. Ability to hire, train, and coach a high-performance sales team, and work in a matrixed environment Ability to build cross-functional relationships, motivate others, drive collaboration, teaming & resolve conflict between diverse stakeholder groups High energy, strong work ethic, disciplined execution skills, willingness to do whatever it takes to deliver results True team player - always Humor is very welcomed