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Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Communications team builds our brand and influence across the world. We're looking for someone to join our small—but high-leverage—Corporate Communications team, which shapes and protects our reputation across the financial, policy, and global business communities. What you'll do We're looking for an experienced communicator to build and lead a proactive corporate storytelling program. You'll be the connective tissue across the business and policy audiences—building the campaigns, relationships, and moments that shape how the companies that rely on our products the most, and those who write the rules of the economy Stripe is helping to build, understand Stripe. You'll lead our most influential reputational programs globally—high-profile events, executive media and speaking opportunities, and proactive campaigns that demonstrate our economic impact. At the same time, you'll work closely with our policy team—advocating for improvements in financial policy and regulation, while also shaping our response to complex policy issues. Responsibilities Demonstrate our economic impact. Build proactive corporate campaigns around our role creating economic opportunity. Lead communications for high-profile events, executive interviews, and public appearances Own our reputational storytelling globally. Design and execute programs that build our profile—and trust—among the core business audience as well as policymakers and the Washington press corps Build the next chapter of our policy communications function. Partner closely with our policy team to develop a clear point of view on industry, regulatory, and policy-related topics, and amplify it through the right channels. Establish relationships with the right journalists and influencers in policy and tech, thought leaders in AI, crypto, and tech policy, rapid response capabilities, and a well-tuned approach for navigating the full range of political and regulatory moments that arise in D.C. Provide executive counsel. Serve as a trusted advisor to senior executives on communications strategy. Bring clear judgment to ambiguous situations, help Stripe navigate the moments it didn't anticipate, and help it seize the ones it did Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 10+ years of professional experience in strategic communications, tech PR, policy communications, or an equivalent high-growth operator role (e.g., as a former founder) A superlative writer with a proven ability to create clear, compelling narratives around complex, high-stakes topics Excellent judgment in ambiguous, high-pressure situations, with the ability to operate with significant autonomy and make consequential decisions quickly Fluency in the tech media landscape—including an existing network of relationships with reporters, editors, and influencers in tech policy and business press Experience collaborating closely with policy, legal, and senior executive stakeholders Creative flair and an aversion to the hackneyed and obvious, and a high bar for what a communications program achieves An entrepreneurial streak—someone who is energized by the opportunity to build, not just manage Preferred qualifications Demonstrated ability to design and execute proactive communications campaigns—not just respond to incoming A track record of building something from scratch—whether a comms function, a narrative program, or a public-facing campaign—and iterating on it over time A feel for independent media—Substack, podcasts, YouTube, influencers on X—and how to use these channels to reach and shape conversations among policymakers and thought leaders
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe's Corporate Development M&A Integration team manages the lifecycle of acquisitions from close through steady state. We are a small but mighty team that operates as the hub connecting Stripe's functional groups (People, Finance, Legal, CorpTech, Sales, Marketing, GTM ops, and Product) with each acquired company. Our work is directly tied to some of Stripe's most strategically important bets, and we're actively managing a portfolio of acquisitions at different stages and integration models. What you’ll do We're hiring an Integration team member to own program management of a major integration track (either an end-to-end integration, the core operational workstream, or the GTM workstream) depending on portfolio shape and deal stage. You'll be coached by the team lead, but the expectation is that you will take direction once, ramp fast and effectively collaborate across our dynamic cross-functional teams. Responsibilities Own program management of a major integration workstream end-to-end. Build the plan, sequence dependencies, track functional commitments, surface risks early, and drive decisions to closure. Develop the strategic judgment to articulate why a workstream should be integrated and why now, including how to pace and sequence integration planning across the deal's lifecycle. Manage peer-level relationships with functional DRIs across People, Finance, Legal, CorpTech, GTM, and Product independently. You are Stripe's point of contact for your workstream. Your manager is not in those conversations with you. Contribute to acquisition accountability metric reporting. Know what the numbers say, recognize what's missing or off, and know when something needs to escalate. Represent the integration team in cross-functional forums with a clear point of view. Know when to push, when to hold, and when and how to escalate. Ramp into new domains quickly. Each acquisition is different. Absorb context, structure ambiguous situations into actionable plans, and identify gaps before anyone asks. Use Stripe-approved AI tools (and create your own) to accelerate and improve your work. This is an immediate expectation, not an aspiration. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 4 to 8 years of experience in finance, operations, sales ops, marketing ops, or strategy, with a track record of owning complex cross-functional work in high-stakes environments Track record of managing multi-stakeholder projects end-to-end, navigating ambiguity without a playbook, and delivering on timelines that weren't fully in your control Preferred qualifications Experience managing peer-level relationships across multiple functions to drive outcomes without formal authority Ability to ramp quickly into new domains and structure ambiguous situations into actionable plans Strong written and verbal communication skills, with the ability to write and speak decision-first to any audience Active, demonstrated use of AI tools to improve the quality and pace of work M&A or integration experience
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Credit team protects Stripe by managing the end-to-end risk of our largest and most complex users. We leverage deep underwriting expertise and data-driven stress heuristics to make informed decisions at every stage of the user lifecycle—from onboarding to loss recovery. Our goal is to enable Stripe's growth by making confident, calibrated decisions on our highest-exposure users. What you’ll do Stripe handles billions of dollars every year for businesses around the world, and the Risk team plays a critical role in the company's financial and partnership success. As a Credit Risk Analyst Commercial Underwriter on the North America Strategy Risk team, you'll underwrite and manage a portfolio of our largest and fastest-growing businesses to facilitate growth objectives while minimizing credit risk. This is a high-impact role that involves strong cross-functional partnership with Sales, Legal, Treasury, and Finance. This role is assigned to West Coast hours, with a high preference for candidates in the Pacific time zone. Responsibilities Work directly with our top merchants, from successful venture-backed startups to well-established institutions, to evaluate their business models and financial statements Provide tailored credit risk recommendations that mitigate Stripe exposure, while facilitating partner company growth Help manage the portfolio by developing a deep understanding of risk across industries, geographies, and operating models Deliver insights to support senior management decisions, ranging from onboarding strategies to merchant pricing analysis Support the refinement of tools and processes to help the team deliver on key performance indicators, such as credit loss targets or portfolio coverage metrics Work with internal and external partners to support merchants around the world Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 5+ years of relevant experience with knowledge of commercial credit underwriting, financial risk modeling, and cash flow forecasting Bachelor's degree in Finance, Economics, Statistics, or other related fields Strong knowledge of accounting principles and comfort evaluating financial statements and business models across a range of industries Ability to transform business and financial data into cohesive narratives that outline potential credit risks and present dynamic mitigation strategies Strong written, verbal, and problem-solving skills Attention to detail while managing priorities in a fast-paced environment Ability to comfortably interact with the CFOs and CEOs of our top merchants Deep empathy for entrepreneurs running a business, and motivation to solve problems to empower them Preferred qualifications Strong technical expertise, including demonstrated experience with SQL Strong data visualization skills and a passion for data and analysis Experience working in tech, or other fast-paced, high-growth environments
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Credit team protects Stripe by managing the end-to-end risk of our largest and most complex users. We leverage deep underwriting expertise and data-driven stress heuristics to make informed decisions at every stage of the user lifecycle—from onboarding to loss recovery. Our goal is to enable Stripe’s growth by making confident, calibrated decisions on our highest-exposure users. What you’ll do Stripe handles billions of dollars every year for businesses around the world, and the Risk team plays a critical role in the company’s financial and partnership success. As a Credit Analyst Underwriter on the North America Strategy Risk team, you will underwrite and manage a portfolio of our largest and fastest growing businesses in order to facilitate Stripe’s growth objectives while minimizing Stripe’s credit risk. This is a high impact role that involves strong cross-functional partnership with Sales, Legal, Treasury, and Finance. Responsibilities Work directly with our top merchants, from successful venture-backed startups to well established institutions, to evaluate their business models and financial statements Provide tailored credit risk recommendations that mitigate Stripe’s exposure, while facilitating partner company growth Help manage the portfolio by developing a deep understanding of risk across industries, geographies, and operating models Deliver insights to support senior management decisions, ranging from onboarding strategies to merchant pricing analysis Support the refinement of tools and processes to help the team deliver on key performance indicators, such as credit loss targets or portfolio coverage metrics Work with internal and external partners to support merchants around the world Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 3+ years of relevant experience with knowledge of commercial credit underwriting, financial risk modeling, and cash flow forecasting Bachelor’s degree in Finance, Economics, Statistics, or other related fields Strong knowledge of accounting principles and comfort evaluating financial statements and business models across a range of industries Ability to transform business and financial data into cohesive narratives that outline potential credit risks and present dynamic mitigation strategies Strong written, verbal, and analytical skills Attention to detail while managing priorities in a fast-paced environment Ability to comfortably interact with the CFOs and CEOs of our top merchants Deep empathy for entrepreneurs running a business, and are motivated to solve problems to empower them Preferred qualifications Strong technical expertise, including demonstrated experience with SQL Strong data visualization skills and a passion for data and analysis Experience working in tech, or other fast-paced, high-growth environments
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Credit team protects Stripe by managing the end-to-end risk of our largest and most complex users. We leverage deep underwriting expertise and data-driven stress heuristics to make informed decisions at every stage of the user lifecycle—from onboarding to loss recovery. Our goal is to enable Stripe’s growth by making confident, calibrated decisions on our highest-exposure users. What you’ll do Stripe handles billions of dollars every year for businesses around the world, and the Risk team plays a critical role in the company’s financial and partnership success. As a Credit Analyst Underwriter on the North America Strategy Risk team, you will underwrite and manage a portfolio of our largest and fastest growing businesses in order to facilitate Stripe’s growth objectives while minimizing Stripe’s credit risk. This is a high impact role that involves strong cross-functional partnership with Sales, Legal, Treasury, and Finance. Responsibilities Work directly with our top merchants, from successful venture-backed startups to well-established institutions, to evaluate their business models and financial statements. Provide tailored credit risk recommendations that mitigate Stripe's exposure, while facilitating partner company growth. Help manage the portfolio by developing a deep understanding of risk across industries, geographies, and operating models. Deliver insights to support senior management decisions, ranging from onboarding strategies to merchant pricing analysis. Support the refinement of tools and processes to help the team deliver on key performance indicators, such as credit loss targets or portfolio coverage metrics. Work with internal and external partners to support merchants around the world. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 3+ years of relevant experience with knowledge of commercial credit underwriting, financial risk modeling, and cash flow forecasting Bachelor's degree in Finance, Economics, Statistics, or other related fields Strong knowledge of accounting principles and comfort evaluating financial statements and business models across a range of industries Ability to transform business and financial data into cohesive narratives that outline potential credit risks and present dynamic mitigation strategies Strong written, verbal, and analytical skills Attention to detail while managing priorities in a fast-paced environment Ability to comfortably interact with the CFOs and CEOs of our top merchants Deep empathy for entrepreneurs running a business and motivation to solve problems to empower them Preferred qualifications Strong technical expertise, including demonstrated experience with SQL Strong data visualization skills and a passion for data and analysis Experience working in tech or other fast-paced, high-growth environments
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Capital team is responsible for managing the end-to-end risk strategy for Stripe's lending product. The team is based in the US and Canada, and is composed of curious, driven, and analytical individuals who are passionate about using their skills to shape the future of Stripe. We partner closely with Stripe's engineering, data science, product, and servicing teams to leverage existing platforms, integrate industry best practices, and develop novel solutions to evaluate and manage credit risk. If you are interested in joining a fast-growing organization and applying your experience to shape the future of Stripe, we encourage you to apply. What you’ll do As a key member of the Capital team, you will have the opportunity to shape the future of Stripe's credit policy by driving meaningful changes to the risk and underwriting framework. You will leverage Stripe's vast data assets to formulate your recommendations and work closely with our partners and, where applicable, leverage third-party data. We are a small and lean team, which means you will have the autonomy and the responsibility to manage end-to-end risk initiatives. Responsibilities Architect and implement credit policies based on Stripe's proprietary data and selected industry data to target, price, and size capital products. Utilize your analytical and technical skills to provide credit risk recommendations, deliver insights, and support strategic business decisions. Collaborate with cross-functional teams, such as Product, Data Science, Engineering, and Capital Markets to shape new product development across different geographies and industries. Incorporate third-party data, including bureau, bank account, financial statements, and less traditional data, into our credit assessment. Analyze account activity and monitor portfolio trends to identify opportunities for Stripe to reduce potential credit losses. Help scale risk processes by working with partners to design and optimize outsourced workflows. Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 5+ years of experience in credit analysis and underwriting. Bachelor's degree in finance, economics, statistics, or a related field. Experience in risk management, financial lending, or core credit risk management function. Strong analytical skills and a rigorous, data-driven approach to problem-solving. Experience working with both internal and external stakeholders and the ability to closely. manage expectations and deliverables in a timely manner. Ability to thrive in an unstructured and fast-moving organization. Strong technical expertise, including SQL, excel, google sheets. Self-starter who can work independently. Preferred qualifications Experience with quantitative tools such as Python, R, or Stata. Master's degree in finance, economics, statistics, or a related field. Superior communication and relationship management skills. Experience with credit scoring models. Experience working with machine learning teams. Ability to communicate results clearly with a focus on driving impact.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Capital team is responsible for managing the end-to-end risk strategy for Stripe's lending product. The team is based in the US and Canada, and is composed of curious, driven, and analytical individuals who are passionate about using their skills to shape the future of Stripe. We partner closely with Stripe's engineering, data science, product, and servicing teams to leverage existing platforms, integrate industry best practices, and develop novel solutions to evaluate and manage credit risk. If you are interested in joining a fast-growing organization and applying your experience to shape the future of Stripe, we encourage you to apply. What you’ll do As a key member of the Capital team, you will have the opportunity to shape the future of Stripe's credit policy by driving meaningful changes to the risk and underwriting framework. You will leverage Stripe's vast data assets to formulate your recommendations and work closely with our partners and, where applicable, leverage third-party data. We are a small and lean team, which means you will have the autonomy and the responsibility to manage end-to-end risk initiatives. Responsibilities Architect and implement credit policies based on Stripe's proprietary data and selected industry data to target, price, and size capital products. Utilize your analytical and technical skills to provide credit risk recommendations, deliver insights, and support strategic business decisions. Collaborate with cross-functional teams, such as Product, Data Science, Engineering, and Capital Markets to shape new product development across different geographies and industries. Incorporate third-party data, including bureau, bank account, financial statements, and less traditional data, into our credit assessment. Analyze account activity and monitor portfolio trends to identify opportunities for Stripe to reduce potential credit losses. Help scale risk processes by working with partners to design and optimize outsourced workflows. Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 5+ years of experience in credit analysis and underwriting. Bachelor's degree in finance, economics, statistics, or a related field. Experience in risk management, financial lending, or core credit risk management function. Strong analytical skills and a rigorous, data-driven approach to problem-solving. Experience working with both internal and external stakeholders and the ability to closely. manage expectations and deliverables in a timely manner. Ability to thrive in an unstructured and fast-moving organization. Strong technical expertise, including SQL, excel, google sheets. Self-starter who can work independently. Preferred qualifications Experience with quantitative tools such as Python, R, or Stata. Master's degree in finance, economics, statistics, or a related field. Superior communication and relationship management skills. Experience with credit scoring models. Experience working with machine learning teams. Ability to communicate results clearly with a focus on driving impact.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Stripe Accounting Team is responsible for supporting all products at Stripe, consulting on accounting implications, and supporting teams' ability to make informed strategic decisions. We are responsible for the accurate and timely recording of all business-generated transactions on our balance sheet and income statement. We operate in a fast-paced environment and collaborate significantly with cross-functional and international teams. What you'll do Stripe is seeking an experienced accountant to join our world-class accounting team. In this role, you will support revenue and cost accounting for products developed by our Bridge subsidiary, leveraging your technical expertise with U.S. GAAP, specifically ASC 606, to quickly identify accounting implications and impacts on customers while advising and collaborating with team members cross-functionally to develop operational processes that help us scale. Ideally, you will have both public accounting and industry experience in tech or financial services, as well as experience working for companies with a high volume of complex transactions and issues. Responsibilities Own P&L accounting for Bridge's products, including journal entries, reconciliations, variance analyses, financial reporting deliverables, and analytical reviews Partner closely with Bridge's product, go-to-market, and finance partners to thoroughly understand new products, features, and contracts, and advise on accounting implications Partner with internal systems and engineering teams to support internal financial systems and automation of accounting processes, and identify, recommend, and implement scalable accounting processes to support global growth at Bridge Research and prepare technical accounting analyses, assess the effectiveness of internal controls, and design new processes and controls for emerging and growing business activities Understand data and system flows, analyze financial results to identify and address anomalies, and support external audit processes Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 7+ years of relevant public accounting or industry experience, with a B.A. or B.S. degree in Accounting or Finance (CPA strongly preferred), experience accounting for cryptocurrencies including stablecoins, and experience with SQL Fluency in U.S. GAAP and ability to research complex accounting issues, with a proven track record of managing high volumes of complex transactions and financial issues Excellent analytical, problem-solving, and communication skills with the ability to convey financial concepts to both financial and non-financial audiences, and demonstrated success working collaboratively and influencing cross-functional stakeholders Demonstrated history of taking on challenging projects and producing results with excellent attention to detail, and a solution-oriented mindset with enthusiasm for establishing best practices and challenging existing processes to identify improvement opportunities Preferred qualifications Knowledge of or experience in the technology or payments industry
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Bridge Building S.A. (BBSA) is building a Luxembourg-regulated EMI and CASP. What you'll do We're seeking a Customer Funds Reconciliation and Safeguarding Specialist to operate BBSA's safeguarding controls for customer funds in fiat and digital assets within EMI and CASP environments, ensuring daily reconciliations, exception management, and audit-ready documentation. This role is critical to maintaining strong operational discipline, accurate safeguarding calculations, and reliable reporting to management and auditors. Responsibilities Daily safeguarding calculations and reconciliations • Perform daily safeguarding calculations and reconciliations between customer liabilities and safeguarding accounts (wallets) and permitted safeguarding instruments. • Ensure reconciliations are complete, accurate, and performed within defined timelines, with appropriate sign-offs. Exception management and root cause analysis • Identify breaks and anomalies, investigate root causes, coordinate fixes with Operations, Engineering, Finance, and banking partners, and document outcomes. • Maintain a structured log of exceptions, root causes, and remediation actions. Documentation and audit readiness • Maintain safeguarding policies, procedures, runbooks, and evidence packs. • Ensure processes are inspection-ready at all times. • Support internal and external audits and respond to information requests related to safeguarding and reconciliations. Partner interfaces and operational controls • Work with banking partners and custodians, as applicable, to ensure statement availability, cut-off alignment, and operational robustness. • Support contingency procedures for operational disruptions affecting safeguarding processes. Continuous improvement • Drive automation and improvement initiatives to reduce manual effort and operational risk in reconciliation workflows. • Develop operational metrics and dashboards to monitor safeguarding performance and exceptions. Who you are Minimum requirements Bachelor's degree in Finance, Accounting, Business, or a related field. 5+ years in payments operations, reconciliations, safeguarding, finance controls, or similar roles. Experience operating daily controls with tight deadlines and strong evidence discipline. High professional fluency in English. Preferred qualifications EMI, PI, and crypto experience. Strong analytical skills and attention to detail. Excellent Excel and data handling capabilities. Strong documentation and operational discipline. Ability to manage incidents and escalate appropriately. Strong communication and coordination skills across Engineering, Accounting, Treasury, and Compliance, and different seniority levels.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Stripe’s Customer Success Managers are ultimately responsible for the complete post-sales lifecycle of a Stripe user, and through your partnership, users will derive maximum value from their investments, leading to project success, retention, and renewal. Few roles provide such a direct impact on the growth of the company. What you’ll do You will become a trusted advisor to these customers, will deeply understand their business and their needs, and help them maximize the value they get from Stripe. This role involves working closely with the user account team, senior executives and engaging in product, payments, and technical conversations at multiple levels of the organization. You will be the user’s internal advocate, helping ensure an excellent Stripe experience, and gathering feedback on ways that Stripe can build the next generation of user-focused solutions. You will love this job if you are a natural relationship and business builder. Responsibilities Lead the post-sale engagement, retention, and growth of your customers, partnering closely with the Account Executive Support expansion of your accounts - identify opportunities, drive business outcomes, ensure customers are successful in partnership with the account team Build and foster relationships with senior executives in business, product, engineering, finance, and IT in partnership with the Account Executive and team Evangelize Stripe customer success stories and customer success systems and processes Articulate and drive customer use cases, customer value and expansion while maintaining trusted customer advisor status Serve as a trusted payments and commerce advisor to the customer and educate them on the use and benefits of our products and our industry Aligned with the account team, perform business reviews to align on business priorities, Stripe product roadmap, review services satisfaction, share usage patterns or insights, surface issues, provide guidance on how to optimize the value from Stripe, and identify product expansion opportunities. Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience Drive overall account health including payments performance, cost optimization, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 8+ years of experience in a client-facing role ideally customer success, managing relationships with large, global, and complex organizations, preferably working with a technical product Strong analytical skills and operating rigor Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders History of success as a consultant, pre-sales, technical account management, or equivalent Experience building comprehensive account plans Proven track record of achieving targets and goals, preferably in a sales setting Track record of managing large, complex projects and/or programs Experience handling difficult customers or situations and can demonstrate resolutions Must work within a team environment with sales and services peers Ability to navigate data and people to find answers A strong understanding of our business and products, and an ability to research/self-starter Preferred qualifications Sophisticated business sense and understanding of underlying drivers and strategy of our user’s businesses Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions Willingness to tackle things on your own A capability to work well with a wide range of people, both internally and externally The motivation and flexibility to work well in a high-growth environment where things change quickly
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This partnership drives user success, increases retention and expansion, and supports mutually beneficial renewal outcomes. Few roles provide such a direct impact on the growth of the company. What you'll do We're looking for a motivated and curious professional to manage a book of enterprise customers. The CSM delivers proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business. The ideal candidate is detail-oriented and meticulous, and enjoys engaging customers to investigate issues and deliver insights. This role involves working closely with sales, technical account managers, and operations teams to engage customers in product, payment, and technical conversations. Responsibilities Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of enterprise customers Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction Serve as a trusted payments and product advisor to managed customers by delivering payment performance and industry insights Perform business reviews to align on user priorities, review payments performance metrics, share the Stripe product roadmap, and provide guidance on how to optimize the value from Stripe Advocate for the customer to internal stakeholders. Share customer feedback and insights with Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience. In coordination with an account team, support book expansion—identifying and surfacing opportunities to ensure customers are successful. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 4+ years of experience in a client-facing role ideally in enterprise relationship management, partnering with large, global, and complex organizations, preferably working with a technical product Strong business sense and understanding of underlying drivers and strategy of our users' businesses Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions Strong problem-solving skills Preferred qualifications Excellent operating rigor including organizational and time management skills Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders History of success as a consultant, pre-sales, technical account manager, or equivalent Proven track record of achieving targets and goals, preferably in a sales setting Track record of managing large, complex projects or programs
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe's Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This partnership drives user success, increases retention and expansion, and supports mutually beneficial renewal outcomes. Few roles provide such a direct impact on the growth of the company. What you'll do We are looking for a motivated and curious professional to manage a book of enterprise customers. The CSM will deliver proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business. The ideal candidate is detail-oriented and meticulous, and enjoys engaging customers to investigate issues and deliver insights. This role involves working closely with sales, technical account managers, and operations teams to engage customers in product, payment, and technical conversations. Responsibilities • Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of Stripe's enterprise customers • Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction • Serve as a trusted payments and product advisor to managed customers by delivering payment performance and industry insights • Perform business reviews to align on user priorities, review payments performance metrics, share Stripe product roadmap, and provide guidance on how to optimize the value from Stripe • Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience • In coordination with an account team, support book expansion—identifying and surfacing opportunities to ensure customers are successful Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements • 4+ years of experience in a client-facing role in Enterprise relationship management, partnering with large, global, and complex organizations, working with a technical product • Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions • Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders • Proven track record of achieving targets and goals, preferably in a sales setting • Has handled difficult customers or situations and can demonstrate resolutions • The motivation and flexibility to work well in a high-growth environment where things change quickly Preferred Qualifications • History of success as a consultant, pre-sales, technical account management, or equivalent • Strong business sense and understanding of underlying drivers and strategy of our user's businesses • Track record of managing large, complex projects and programs • Prior experience in a Payments or FinTech environment