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Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Stripe’s Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This partnership drives user success, increases retention and expansion, and supports mutually beneficial renewal outcomes. Few roles provide such a direct impact on the growth of the company. What you’ll do We are looking for a motivated and curious professional to manage a book of enterprise customers. The CSM will deliver proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business. The ideal candidate is analytical and meticulous, and enjoys engaging customers to investigate issues and deliver insights. This role involves working closely with sales, technical account managers, and operations teams to engage customers in product, payment, and technical conversations. Responsibilities Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of Stripe’s enterprise customers Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction Serve as a trusted payments and product advisor to managed customers by delivering payment performance and industry insights Perform business reviews to align on user priorities, review payments performance metrics, share Stripe product roadmap and provide guidance on how to optimize the value from Stripe Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience In coordination with an account team, support book expansion--identifying and surfacing opportunities to ensure customers are successful. Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 4+ years of experience in a client-facing role ideally in enterprise relationship management, partnering with large, global, and complex organizations, preferably working with a technical product Fluency in both French and English Strong business sense and understanding of underlying drivers and strategy of our user’s businesses Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions Strong analytical skills Excellent operating rigor including organizational and time management skills Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders History of success as a consultant, pre-sales, technical account management, or equivalent Proven track record of achieving targets and goals, preferably in a sales setting Track record of managing large, complex projects and/or programs Has handled difficult customers or situations and can demonstrate resolutions Willingness to tackle things on your own Ability to navigate data and people to find answers A capability to work well with a wide range of people, both internally and externally The motivation and flexibility to work well in a high-growth environment where things change quickly
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This partnership drives user success, increases retention and expansion, and supports mutually beneficial renewal outcomes. Few roles provide such a direct impact on the growth of the company. What you'll do We're looking for a motivated and curious professional to manage a book of enterprise customers. The CSM delivers proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business. The ideal candidate is detail-oriented and meticulous, and enjoys engaging customers to investigate issues and deliver insights. This role involves working closely with sales, technical account managers, and operations teams to engage customers in product, payment, and technical conversations. Responsibilities Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of enterprise customers Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction Serve as a trusted payments and product advisor to managed customers by delivering payment performance and industry insights Perform business reviews to align on user priorities, review payments performance metrics, share the Stripe product roadmap, and provide guidance on how to optimize the value from Stripe Advocate for the customer to internal stakeholders. Share customer feedback and insights with Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience. In coordination with an account team, support book expansion—identifying and surfacing opportunities to ensure customers are successful. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 4+ years of experience in a client-facing role ideally in enterprise relationship management, partnering with large, global, and complex organizations, preferably working with a technical product Fluency in both German and English Strong business sense and understanding of underlying drivers and strategy of our users' businesses Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions Demonstrated experience handling difficult customers or situations and driving resolutions Preferred qualifications Strong problem-solving skills Excellent operating rigor including organizational and time management skills Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders History of success as a consultant, pre-sales, technical account manager, or equivalent Proven track record of achieving targets and goals, preferably in a sales setting Track record of managing large, complex projects or programs
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Stripe’s Customer Success Managers are ultimately responsible for the complete post-sales lifecycle of a Stripe user, and through your partnership, users will derive maximum value from their investments, leading to project success, retention, and renewal. Few roles provide such a direct impact on the growth of the company. What you’ll do You will become a trusted advisor to these customers, will deeply understand their business and their needs, and help them maximize the value they get from Stripe. This role involves working closely with the user account team, senior executives and engaging in product, payments, and technical conversations at multiple levels of the organization. You will be the user’s internal advocate, helping ensure an excellent Stripe experience, and gathering feedback on ways that Stripe can build the next generation of user-focused solutions. You will love this job if you are a natural relationship and business builder. Responsibilities Lead the post-sale engagement, retention, and growth of your customers in the Greater China region, in partnership with the Account Executive Support expansion of your accounts--identify opportunities, drive business outcomes, ensure customers are successful in partnership with the account team Build and foster relationships with senior executives in business, product, engineering, finance and IT in partnership with the Account Executive and team Evangelize Stripe customer success stories and customer success systems and processes Articulate and drive customer use cases, customer value and expansion while maintaining trusted customer advisor status Serve as a trusted payments and commerce advisor to the customer and educate them on the use and benefits of our products and our industry Aligned with the account team perform quarterly business reviews to align on business priorities, payments performance, optimization opportunities, Stripe product roadmap, review services satisfaction, share usage patterns or insights, surface issues, provide guidance on how to optimize the value from Stripe, and identify product expansion opportunities Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on thet innovation and improvement needed to optimize the Stripe user experience Drive overall account health including payments performance, cost optimization, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 7+ years of experience in a client-facing role ideally customer success, managing relationships with large, global, and complex organizations across Greater China, preferably working with a technical product High proficiency in English and Chinese as you’ll be engaging with some of our most complex China-based merchants - working with their developer, commercial and finance teams. Sophisticated business sense and understanding of underlying drivers and strategy of our user’s businesses Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions Strong analytical skills and operating rigor Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders History of success as a consultant, pre-sales, technical account management, or equivalent Proven track record of achieving targets and goals, preferably in a sales setting Track record of managing complex projects and/or programs Has handled difficult customers or situations and can demonstrate resolutions Willingness to tackle things on your own Must work within a team environment with sales and services peers Ability to navigate data and people to find answers A capability to work well with a wide range of people, both internally and externally The motivation and flexibility to work well in a high-growth environment where things change quickly Preferred requirements Experience working within a high-growth technology company Experience with consumption-based businesses is a plus
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe's Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This partnership drives user success, increases retention and expansion, and supports mutually beneficial renewal outcomes. Few roles provide such a direct impact on the growth of the company. What you’ll do The Customer Success Manager for Radar is a specialized scaled coverage role serving the Global CSM Team. You will work across account executives, technical account managers, ProServ, and AEPs to drive Radar adoption and deliver measurable improvements in fraud rates, dispute rates, and overall payments health. You will be the domain expert and operational backbone for Stripe’s fraud and disputes product suite (examples: Radar Standard, Radar for Fraud Teams (RFFT), Disputes, Adaptive 3DS, Smart Refunds, Radar for Multiprocessor, and Radar for Platforms, working across partners in Product, ProServ, Support, and Data Science. The ideal candidate combines deep fraud and payments risk domain expertise with strong cross-functional instincts. Responsibilities Monitor and Mitigate Risk: Identify churn signals, integration gaps, and potential Card Brand Monitoring Program (CBMP) risks to proactively initiate optimization conversations. Drive Value and Adoption: Educate users on fraud and disputes products, drive adoption of high-value features, and identify upsell opportunities Cross-Functional Partnership: Collaborate with cross functional teams to support trials, conversions, and joint enablement. Voice of the Customer: Act as the internal advocate by routing product feedback, representing user needs in roadmap discussions, and flagging systemic integration issues. Operational Leadership: Own reporting and performance metrics, lead internal training, and participate in key customer business reviews (QBRs/EBCs) Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 5+ years of enterprise relationship management or consulting, with 2+ years embedded in payments fraud, risk management, or disputes at a payments company, bank, or fintech Domain Expertise: Proven experience with fraud prevention, chargeback management, and risk operations, including familiarity with fraud patterns, friendly fraud, first-party misuse, and dispute representment Product Fluency: Hands-on experience with machine learning-based fraud tools, rule-based fraud engines, or dispute management platforms; familiarity with Stripe Radar is a strong plus Executive Presence: Experience presenting fraud and risk performance data to and influencing senior stakeholders across risk, finance, and operations functions Operational Rigor: Ability to manage a complex book of business, balancing multiple merchant fraud investigations, dispute escalations, and performance reviews simultaneously Ability to navigate data and people to find answers, including interpreting fraud dashboards, dispute analytics, and authorization rate metrics Preferred qualifications Deep fraud and payments risk domain expertise with strong cross-functional instincts.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Stripe’s Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This partnership drives user success, increases retention and expansion, and supports mutually beneficial renewal outcomes. Few roles provide such a direct impact on the growth of the company. What you’ll do We are looking for a motivated and curious professional to manage a book of enterprise customers. The CSM will deliver proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business. The ideal candidate is analytical and meticulous, and enjoys engaging customers to investigate issues and deliver insights. This role involves working closely with sales, technical account managers, and operations teams to engage customers in product, payment, and technical conversations. Responsibilities Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of Stripe’s enterprise customers Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction Serve as a trusted payments and product advisor to managed customers by delivering payment performance and industry insights Perform business reviews to align on user priorities, review payments performance metrics, share Stripe product roadmap and provide guidance on how to optimize the value from Stripe Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience In coordination with an account team, support book expansion--identifying and surfacing opportunities to ensure customers are successful. Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 4+ years of experience in a client-facing role ideally in enterprise relationship management, partnering with large, global, and complex organizations, preferably working with a technical product Fluency in both Spanish and English Strong business sense and understanding of underlying drivers and strategy of our user’s businesses Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions Strong analytical skills Excellent operating rigor including organizational and time management skills Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders History of success as a consultant, pre-sales, technical account management, or equivalent Proven track record of achieving targets and goals, preferably in a sales setting Track record of managing large, complex projects and/or programs Has handled difficult customers or situations and can demonstrate resolutions Willingness to tackle things on your own Ability to navigate data and people to find answers A capability to work well with a wide range of people, both internally and externally The motivation and flexibility to work well in a high-growth environment where things change quickly
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team As Stripe’s user base and global footprint grow dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripe’s portfolio of operational capabilities to support the scaled needs of external users and internal Stripe teams. At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together. We cultivate a culture of collaboration, inclusivity, and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals. What you’ll do As an analyst on the Payments Health Operations team, you will be charged with monitoring and maintaining payments performance for Stripe’s largest users. This will include triaging, investigating, and responding to detected regressions in authentication and cost rates; providing in-depth analysis of performance degradations; answering queries from our product support and technical account management teams; and engaging with users and other teams at Stripe to help ensure our users are maximizing their acceptance rates while minimizing their costs and fraud. You will work at the core of Stripe's platform, ensuring the reliability of our payments stack and the health of the broader ecosystem. Technical Operations roles in Payments are a dynamic and key component of Stripe's success. Focused on financial partner integrations and funds-flow expansion, we sit at the intersection of product/platform engineers and financial partners, connecting them to ensure that everyone thrives and nothing is lost in translation. Responsibilities Monitor authorization rates and performance for large users, responding to alerts of degradation, triaging and investigating the cause, and communicating your findings to the account team, banking partners, and card networks. Analyze cost checkers to ensure our cost models' accuracy. Respond to performance inquiries from technical account managers, product support teams, and other internal Stripe teams. Interface with Stripe’s financial partners across the world to communicate operational breakages and help drive resolutions. Provide fast, accurate responses to complex support inquiries from partners. Partner with internal and external teams to validate the accuracy of Stripe’s financial data. Introduce data and process efficiencies to meet the scale and speed of Stripe. Identify and automate inefficient operational processes to reduce manual workloads. Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements Have at least 1 year of experience in a technical role, with experience writing SQL queries to query relational databases. Have experience navigating the nuanced complexity of financial systems and solving large-scale, technical challenges. Have strong analytical skills to investigate, prioritize, and identify the root cause of issues. Have experience managing communications and workflows with technical and non-technical teams across internal and external stakeholders. Are comfortable operating independently and thrive in a fast-paced environment to deliver results, with an ability to establish priorities and reliably execute against time-sensitive deadlines. Have experience identifying and triaging technical issues. Possess a demonstrated track record of process improvement and proactive problem-solving. Have excellent written and verbal communication skills in both English and Spanish. Preferred qualifications Payments expertise (working with financial partners, optimizing processing errors, managing payment costs). Experience operating in a high-growth technology company. Python or Scala knowledge.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Data Science at Stripe is a vibrant community where data analysts and data scientists learn and grow together. You'll work with some of the most fundamental data at Stripe, and use that data to help drive company-wide initiatives. We have a variety of Data Analytics roles and teams across Stripe and will seek to align you to the most relevant team based on your background. What you'll do In this role, you'll partner deeply with teams across Stripe to ensure that our users, our products, and our business have the models, data products, and insights needed to make decisions and grow responsibly. You'll work closely with partners to extract insights from the rich and complex data at Stripe. You'll also work with leaders to translate business needs into data problems. You'll build metrics, scalable data pipelines, dashboards, and reports to inform and run the business. You'll deliver actionable business recommendations through analyses and data storytelling. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements MS/MA + 2 years or BS/BA + 3 years of full-time experience exclusive of internships in Business Intelligence Engineering, Data Analyst, and Business Analyst roles Proficiency in SQL Proven ability to manage and deliver on multiple projects with great attention to detail Ability to clearly communicate results and drive impact Ability to design, implement, and maintain data pipelines and dashboards to generate actionable insights based on stakeholder requirements Experience collaborating with cross-functional teams to deliver strategic insights, benchmarks, and analyses that provide recommendations Ability to enable stakeholders and partners by building self-service tooling and providing training to empower stakeholder teams to be data literate and self-sufficient in autonomous reporting capabilities Preferred qualifications Prior experience at a growth-stage internet or software company Experience with distributed data frameworks like Spark to write and debug data pipelines Good understanding of development processes and best practices like engineering standards, code reviews, and testing Strong statistical knowledge Working knowledge of Python Experience creating leadership-level reporting, such as QBRs, MBRs Proficiency with AI tools to accelerate model development, analysis, and coding
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Data Science at Stripe is a vibrant community where data analysts and data scientists learn and grow together. You'll work with some of the most fundamental data at Stripe, and use that data to help drive company-wide initiatives. We have a variety of Data Analytics roles and teams across Stripe and Data Analysts are hired in line with the business needs and domain of the organization they will support. What you’ll do In this role, you'll partner deeply with teams across Stripe to ensure that our users, our products, and our business have the models, data products, and insights needed to make decisions and grow responsibly. You'll design, build, and own the scalable data infrastructure that powers analytics and reporting across the company. Day to day, you'll translate complex business requirements into reliable data models, own end-to-end pipeline development from raw data ingestion to clean, consumption-ready datasets, and work with leaders to prioritize the highest-impact data investments. You'll go beyond building dashboards—you'll architect the data layer that makes self-service analytics possible and deliver actionable business recommendations through rigorous analysis and data storytelling. Responsibilities Design, build, and maintain scalable data pipelines and ETL/ELT workflows that power production-grade financial reporting, risk measurement, and operational decisioning for Treasury Finance Leverage AI tools (code assistants, LLM-based agents) to accelerate pipeline development, data quality automation, reconciliation, and documentation - expanding technical scope while maintaining quality. Model and transform raw data into clean, well-documented datasets that serve as the core foundations for decision making for Treasury Finance (e.g. float positions, cash explainability, risk exposures, liquidity management) Establish and enforce data quality standards through testing, monitoring, and alerting on pipeline health Establish and own data freshness SLAs, operational alerting, and incident response for your data domains - ensuring production reliability for risk and finance critical workflows Partner deeply with Treasury Finance, data scientists/analysts, and engineers to define data requirements and deliver trusted, reusable financial data products Partner deeply with Treasury Finance stakeholders to translate business requirements into data architecture decisions, anticipating needs and helping to drive data strategy rather than reacting to requests Build self-service tooling and analytics layer that empower stakeholders to access and explore trusted data autonomously Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 6+ years of full-time experience in Data Engineering, Analytics Engineering, Business Intelligence Engineering, or a related analytical role Proficiency in SQL, including complex query optimization and data modeling Proficiency in Python for data pipeline development, not just scripting Experience with distributed data frameworks like Spark to write and debug data pipelines Experience with workflow orchestration tools (e.g. Airflow, Flyte, or equivalent) Proven ability to design, implement, and maintain production-grade data pipelines and dashboards Good understanding of development processes and best practices like engineering standards, code reviews, and testing Ability to clearly communicate results and drive impact with cross-functional partners Experience owning production data products with defined quality standards, testing, and documentation Preferred qualifications Prior experience at a growth-stage internet or software company Prior experience working with Finance or Treasury teams Understanding of treasury and finance concepts (e.g., float positions, FX exposure, cash reconciliation, balance sheet usage, liquidity management) Experience with data quality frameworks, data contracts, tiering/classification, or SLA management Experience creating leadership-level reporting, such as QBRs and MBRs Experience building financial reporting infrastructure - e.g. automated treasury processes, regulatory reporting, or finance close Proficiency with AI tools (code assistants, LLM agents) to accelerate pipeline development and data quality automation Interest in how data products enable automated/agentic workflows — understanding that data quality determines the reliability of every downstream decision
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Payments organization owns some of Stripe's most critical payment flows and a platform that processes hundreds of billions of dollars in payments a year. Our team is responsible for translating complex partner specifications related to network costs (interchange and scheme fees) into simplified logic for internal and external consumption. This also drives decisions and product recommendations to manage the underlying network costs paid by Stripe and our users. The team partners closely with the engineering, product, finance, and partnership groups to manage and understand Stripe's network costs. Our work is core to Stripe's business, as Technical Operations roles in Payments are a dynamic and key component of Stripe's success. We sit at the intersection of product and platform engineers and financial partners, connecting them to ensure that everyone thrives and nothing is lost in translation. What you'll do We're looking to add payment enthusiasts who enjoy interpreting complex cost structures and ever-changing payment network systems to optimize on behalf of Stripe and our users. You'll be instrumental in building Stripe's approach to managing our global network cost base. Responsibilities • Collaborate across the company, including engineering, accounting, financial partnerships, and product teams, to analyze billions of dollars moving through the Stripe platform • Translate network specifications into implementation instructions to create billing models for new and revised fees (both scheme and interchange) • Influence product strategy to minimize network costs • Collaborate with Product, Engineering, and Finance to implement cost-saving opportunities, prioritize investment, and explain cost and margin trends • Monitor and maintain the accuracy of the fees through validation and alerting • Create fee explainability to internal and external stakeholders and host education sessions for internal teams to scale knowledge • Introduce data and process efficiencies to meet the scale and speed of Stripe. Identify and automate inefficient operational processes to reduce manual workloads, and scale our network cost operation by driving the design, documentation, and training of operational processes to leverage partner relationships Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements • Have 4+ years of experience in Payments at a leading technology or payments company, with the ability to write SQL to query relational databases • Have experience managing communications and workflows with technical and non-technical teams across internal and external stakeholders • Have experience navigating the nuanced complexity of financial systems and solving large-scale, technical challenges • Have strong financial modeling and diagnostic skills to investigate, prioritize, and identify the root cause of issues • Have experience managing multiple, concurrent work streams, identifying and triaging technical issues, and driving solutions with clear metrics to show impact Preferred qualifications • Experience working in fast-paced environments (e.g., high-growth fintech or tech company, management consulting) • Experience mentoring junior team members in technical skill development, operational strategy, and problem solving • Experience working with PM, Engineers, finance team, or accounting team • Experience handling tickets and adhering to operational targets and metrics • Experience with visualization tools
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Finance and Strategy Data Science builds the forecasting models, data infrastructure, and analytics tools at the core of how Stripe measures and plans its business. The team owns everything from hierarchical time series and agentic forecasting tools that predict payment volumes and revenue margins, to the governed metrics platform that feeds company-wide dashboards and executive reporting. We partner closely with Finance and Strategy, GTM, and Product stakeholders to directly inform financial decisions across Stripe's entire business. The team combines technical depth, strategic thinking, and executive partnership that develops both technical and business expertise. What you’ll do Data Science Managers at Stripe are responsible for the success of their team. You'll be deeply involved in the modeling and design processes as well as coaching, mentoring, and leading the team. You'll have a deep understanding of how to drive efficient data science teams and you'll have a strong user-focus. You'll be working with data scientists, analysts, and engineers on creating technical solutions and communicating effectively across teams and senior leadership. Responsibilities Drive the roadmap and priorities for your team, and work with many Stripe leaders across the company to enhance our ability to be data-driven. Collaborate with stakeholders across the organization such as engineering, analytics, operations, finance, and marketing. Lead and manage processes to help the team do its best work and engage effectively with the rest of Stripe. Manage a high-performing team of data scientists, supporting them to achieve a high level of technical excellence and advance in their careers. Recruit and onboard great data scientists, in collaboration with Stripe's recruiting team. Contribute to broad data science initiatives as a member of Stripe's data science management team. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements You have at least 3 years of direct management experience leading data science or ML teams, and 10 years of overall data science experience. You've demonstrated expertise in designing metrics and guiding business decisions with data. You have technical expertise to drive clarity with staff and senior scientists about architecture and strategic modeling decisions. You've managed teams that have built and shipped machine learning systems and data products at scale, and have hands-on experience with challenging problems. You work very well cross-functionally, and are able to think rigorously and make hard decisions and tradeoffs. You have clear and persuasive communication skills in writing and in speech. You thrive on a high level of autonomy and responsibility. You foster a healthy, inclusive, challenging, and supportive work environment. Preferred qualifications A PhD or MS in a quantitative field (e.g., Statistics, Operations Research, Economics, Computer Science, Engineering) You're comfortable working with geographically distributed teams. Expertise in time series forecasting, predictive modeling, or optimization Expertise in data design and building scalable data architectures
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Data Science and Analytics organization at Stripe partners with teams across the company to drive rigorous, data-informed decision-making at scale. Within this org, the Verifications and Greater China data teams deliver critical analytical and data science work—from identity verification and risk modeling to market-specific growth insights—that directly shapes Stripe's ability to serve users safely and expand into new markets. Today, the team comprises individual contributors distributed across Singapore and India, supporting two high-impact pillars. We're looking for a founding Data Science Manager based in Bengaluru to build and lead this growing regional footprint from the ground up. What you'll do This is a rare 0 → 1 leadership role with a dual mandate. Pillar 1—Direct Team Leadership • Manage a team of Data Scientists and Data Analysts (currently 4 individual contributors across India and Singapore) spanning the Verifications and Greater China workstreams. • Own roadmap prioritization, execution quality, and stakeholder alignment for both workstreams. • Drive hiring for open and future roles in India, building a high-caliber data team in a competitive talent market. • Foster individual contributor growth through real-time coaching, mentorship, career development, and performance management. Pillar 2—Regional Data Craft Lead (India Office) • Serve as the founding data craft leader for Stripe's India office. Set quality standards, establish community rituals (knowledge sharing, peer reviews, office hours), and cultivate a strong local data culture. • Act as the go-to point of contact for data craft standards, tooling, and best practices for co-located analysts, even those outside your direct reporting line. • Partner with managers and leads across the broader Data org to ensure consistency in methodology, tooling, and quality bar. • Support onboarding and integration of new data hires in the Bengaluru office. • Over time, this role has the potential to evolve into a Center of Excellence (COE) model—becoming the single point of data leadership in India across multiple product pillars (e.g., Payments, Growth, Marketing), not just Risk. Responsibilities • Build, manage, and develop a high-performing, geographically distributed data team. • Define and drive the data roadmap in close partnership with product, engineering, and business stakeholders—ensuring analytical work is tightly coupled to business outcomes. • Establish and raise the bar on analytical rigor, experimentation frameworks, and data science best practices across the team. • Recruit and retain skilled data talent, crafting a compelling hiring narrative anchored in local leadership and craft excellence. • Champion a culture of technical excellence, intellectual curiosity, and operational discipline. • Collaborate with cross-functional partners and other data leaders globally to align priorities, share learnings, and maintain org-wide consistency. • Communicate insights, recommendations, and team progress clearly to senior leadership. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements • 10+ years of experience in data science, analytics, or a related quantitative field, with 3+ years in a people management role leading data scientists or analysts • Strong technical foundation in SQL, Python or R, statistical modeling, and experimentation design • Demonstrated ability to translate ambiguous business problems into structured analytical frameworks and actionable insights • Experience managing and developing individual contributor talent across multiple levels, including coaching, career pathing, and performance management • Excellent communication and stakeholder management skills—able to influence without authority across functions and time zones along with proven ability to drive alignment and execution across distributed, cross-functional teams Preferred qualifications • Advanced degree (M.S. or Ph.D.) in a quantitative discipline such as Statistics, Economics, Computer Science, Mathematics, or a related field • Experience working in the payments, fintech, or financial services industry • Prior experience building and scaling data teams in a high-growth environment—particularly standing up 0 → 1 functions or teams • Track record of being a builder who has personally architected the rituals, standards, hiring bar, and craft culture for a data team from the ground up • Familiarity with risk, verifications, or compliance-related data domains • Experience operating across Asia-Pacific markets and navigating the nuances of multi-region team management • Passion for developing others and creating environments where individual contributors do the best work of their careers
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Our Data Science team partners deeply with teams across Stripe to ensure that our users, our products, and our business have the models, data products, and insights needed to make decisions and grow responsibly. We're looking for data scientists with a passion for analyzing data, building machine learning and statistical models, and running experiments to drive impact. Our work is broad and varied, influencing how our products work (e.g., understanding user needs, preventing fraud, or optimizing charge flows), how our business works (forecasting key outcomes, managing liquidity, and quantifying risk exposure), how our go-to-market motions operate (designing growth experiments, optimizing marketing investments, refining sales processes, and estimating causal effects), and everything in between. We have a variety of Data Science roles and teams across Stripe and will seek to align you to the most relevant team based on your background. What you'll do We're looking for a variety of Data Scientists to partner with the Product, Finance, Payments, Security, Risk, Growth, and Go-to-Market teams. You'll work closely with a specific part of the business, playing a crucial role in optimizing our systems and leveraging data to make strategic business decisions. As Data Scientists at Stripe, it's our mission to ensure that the company strategy, products, and user interactions make smart use of our rich data, using techniques like machine learning, statistical modeling, causal inference, optimization, experimentation, and all forms of analytics. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements PhD with 3 years, MS or MA with 6 years, or BS or BA with 8 years of data science or quantitative modeling experience Proficiency in SQL and a computing language such as Python or R Experience in working with cross-functional teams to deliver results Ability to communicate results clearly and a focus on driving impact A demonstrated ability to manage and deliver on multiple projects with a high attention to detail Strong business acumen and experience in synthesizing complex analyses into actionable recommendations Proficiency with AI tools to accelerate model development, analysis, and coding Preferred qualifications Strong knowledge and hands-on experience in several of the following areas: machine learning, statistics, optimization, product analytics, causal inference, and experimentation Experience deploying models in production and adjusting model thresholds to improve performance Experience designing, running, and analyzing complex experiments or leveraging causal inference designs A builder's mindset with a willingness to question assumptions and conventional wisdom Experience with distributed tools such as Spark, Hadoop, etc. A PhD or MS in a quantitative field (e.g., Statistics, Engineering, Mathematics, Economics, Quantitative Finance, Sciences, Operations Research)