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Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe is building tools to help our users create and scale their businesses, and grow the GDP of the internet. The Workforce Management team at Stripe helps manage our growing support operations network of both internal and external resources by consulting on operational change initiatives, modeling support requirements, and managing workload and resource allocations for an optimal user experience. What you’ll do As a Strategic Capacity Planning Specialist, you will play a key role in designing and maintaining capacity planning models for one of our key user support or risk verticals, with a focus on user experience, budget, utilization, and speed of answer to our users' queries. You will operate in a fast-paced and energizing environment surrounded by top talent, where resilience and openness to feedback will be key to success. Responsibilities Develop and maintain capacity planning models to forecast resource requirements. Leverage forecasting techniques to analyze historical data and market trends, predicting future capacity needs and enabling informed planning decisions. Evaluate potential risks and opportunities regarding model inputs to inform planning decisions. Monitor performance against planned capacity levels and adjust plans as needed, while holding stakeholders accountable for the accuracy of plan inputs. Collaborate with the vendor delivery team and stakeholders to gather information and align planning efforts with Stripe's business goals. Integrate data from multiple SQL databases to automate reporting processes and streamline data collection for capacity planning and forecasting purposes. Communicate planning results and recommendations to senior leadership and stakeholders. Serve as a strategic partner in our intake process, providing subject-matter expertise for any requests affecting resourcing. Analyze production or service delivery data to determine utilization rates and identify areas for improvement. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements A Bachelor's degree in Statistics, Mathematics, Data Analytics, Computer Science, Business, or Economics 7+ years of experience in capacity planning for medium to large organizations, as well as workforce management for internal and outsourced workforces (BPO) Strong SQL skills, with experience in data integration and automation for process optimization, alongside knowledge of Tableau or comparable tools to perform data analysis independently Excellent communication and presentation skills Deep understanding of outsourcing practices Preferred qualifications Financial/budgeting background Knowledge of WFM tools
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Procurement is part of Stripe Finance and owns the full supplier lifecycle and buying journey. The team sources and evaluates new vendors, renews and negotiates contracts with existing suppliers, and leads third‑party risk management and compliance activities to ensure suppliers meet Stripe’s standards. Procurement also drafts, reviews, and approves supplier contract structures and terms, aligned with Stripe’s risk appetite and legal requirements. What you’ll do We are looking for an experienced Sourcing professional to focus on establishing trusted business partner relationships in the technology space at Stripe with a “users first” approach to ensure early and active participation across the full lifecycle of strategic sourcing and procurement, including: category planning, sourcing strategies, RFx execution, supplier evaluation and selection, contract negotiations and management, and continuous improvements. You will play a critical role in ensuring Stripe's procurement aligns with our operational principles by contributing to our sustainable growth while fostering strong, ethical supplier relationships. Experience with complex software negotiations is required. Responsibilities Develop and execute strategic sourcing plans for designated categories, identifying opportunities for cost reduction, quality improvement, and process efficiencies Lead supplier selection, assessment, and contract negotiation processes, ensuring compliance with Stripe's policies and risk management protocols Conduct market research and analysis to inform category strategies and stay ahead of industry trends Be an active champion across the company supporting our third party risk programs and fiscal initiatives when engaging in Procurement activities Deliver on strategic sourcing management goals including cost savings and spend under management, and implement any necessary process enhancements to ensure that those goals are achieved Evaluate existing supplier base and identify rationalization and/or RFx opportunities in partnership with business teams and Finance, allowing Stripe to maximize negotiating leverage Work closely with internal teams to drive enterprise-level procurement solutions and increase supplier management effectiveness Participate in establishing short-term and long range planning and budget development of the company to support strategic business goals Help to develop and execute a roadmap to build and scale an impactful Strategic Sourcing & Category Management function that Stripes recognize and value Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements A minimum of 8 years of experience in indirect sourcing, procurement, category management, or a related field Demonstrated ability to develop and implement strategic sourcing and category management strategies Proven negotiation skills and a track record of achieving significant cost savings and supplier value without compromising on quality or service Strong analytical and problem-solving skills, with the ability to manage and interpret complex data Experience in supplier contracting with a solid understanding of standard commercial terms and conditions to mitigate risks and create clear service level agreements Leadership and stakeholder management skills with the ability to elevate ambitions and influence cross-functional and internal team members Preferred qualifications Solution-oriented mindset with enthusiasm for establishing best practice Self-disciplined, diligent, proactive and detail oriented Comfort with a rapid pace of change, complexity, and working across matrixed functions, preferably within a fast-paced technology or financial services environment Strategic mindset with the ability to make sound business decisions based on data and analytics Understanding or experience with e-procurement tools and systems (e.g., Zip, Workday Strategic Sourcing, Oracle, etc.) Familiarity with the fintech industry and its supply chain and procurement challenges
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Global Payments Performance (GPPT) team, which falls under the Customer Success organization, is a dedicated team of payment experts that help users optimize their payment and product setup with Stripe. The team provides direct User engagement to our most strategic Users as well as a variety of resources that support account teams (self-guided payment optimization workshops, optimization playbooks, data & insights). The Customer Success Strategy & Operations team sits at the center of how Customer Success operates at Stripe. As GPPT scales, dedicated S&O support is required to both shape the function’s day-to-day operating model—from operating forums, capacity management and metric design— to the systems and cadences that enable execution of the team's long term vision. You will lead annual planning, OKR development, and engagement-model design to ensure GPPT is positioned to deliver for users and scale effectively. This is a high-impact Business Partner and Builder role at the heart of GPPT and Customer Success. As a trusted thought partner to senior leadership, you’ll combine strategic insight, operational excellence, and hands-on execution to turn ambitious priorities into meaningful results. You’ll lead critical cross-functional initiatives and build the operating mechanisms that help teams make smarter decisions, execute with consistency, scale effectively, and deliver measurable value. Given the cross functional nature of our S&O org and the connective tissue we serve amongst post sales teams, you will also be responsible for leading a number of critical programs such as our global churn initiative. If you enjoy moving between strategic problem-solving and hands-on execution—and bring a roll-up-your-sleeves mindset—this role is for you. What you’ll do The near-term focus of this role is to build the operational foundations of the GPPT business from the ground up. This includes building operating models, processes, business cadences, systems, team capacity management and reporting infrastructure to support a growing and increasingly specialised organization. As a key business partner, you’ll measure and analyse performance, develop metrics and dashboards, and lead data-informed process improvements that help the GPPT team operate more efficiently and deliver greater customer impact. You will also be responsible for running a number of cross functional projects such as our global Churn program that require dedicated oversight. Responsibilities Build and run the GPPT operating model which will include including process, governance, forums, capacity modelling and metrics Develop reports and dashboards to meet key reporting requirements Design and implement AI-enabled workflows that improve GPPT efficiency, scalability, and customer impact Enhance business processes through data-driven decision-making Define and monitor annual and quarterly OKRs Prepare materials for QBRs and other leadership meetings Conduct analysis and investigation of system operations and workflow management. Work cross-functionally to analyze and troubleshoot system challenges Running cross functional & high impact global programs such as Churn Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 7+ years of work experience, with a significant portion in strategic / operational roles at high-growth tech companies or consulting. High comfort with ambiguity (and context switching) —you take an undefined operational problem, scope it, design a solution, and drive it to completion with minimal oversight. Experience holding a high bar across operational design, strategic planning, and reporting. You are comfortable working independently with minimal oversight while holding yourself accountable to deadlines. You have experience building operational foundations from the ground up. You have project/program management experience. Experience working cross functionally with senior stakeholders. You're comfortable bringing an independent and opinionated perspective. Technical proficiency in AI tools in order to automate workflows as needed. Strong analytical rigor—you're comfortable owning data and metrics directly, running your own analyses, and pressure-testing assumptions without relying on a dedicated analytics partner Ability to manage technical resources and translate business needs into requirements Proficient in SQL Preferred qualifications Experience working with Go-to-Market teams including Customer Success Experience in Payments
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team One of the company's most important strategic priorities is to build great products and experiences for Enterprises—and we are at an inflection point in the growth of our Enterprise business, with significant momentum. The Enterprise team is responsible for ensuring all of Stripe's products and services best fit the unique needs of global, modernizing enterprises. Our Enterprise Product extends beyond our APIs and dashboards—to Enterprise executive engagement, our perception in the market, our partner ecosystem, how we collaborate with our users to bring them live, and our users' day-to-day interactions with our GTM and support teams—they're all part of the Product experience for these users. We focus on expanding and innovating on Stripe's platform in ways that help the largest and most complex customers run their businesses. Our work is highly cross-functional—partnering with almost every other team at Stripe—to execute on the priorities that matter most to Enterprises and ensure that they are successful on Stripe. What you'll do As a member of the Enterprise Strategy and Operations team, you'll build the infrastructure, processes, and organizational muscle to help our Enterprise business scale: Responsibilities Lead cross-cutting company strategy projects and collaborate with teams to implement changes Partner with multiple stakeholders across Enterprise and other Stripe teams (e.g., product teams, marketing, sales, support) to achieve the goals of the Enterprise Engine Catalyst. You'll need to objectively evaluate teams' competing priorities and align stakeholders on the optimal solution for Stripe and our users Partner directly with senior leaders and cross-functional teams to accelerate progress, develop new operating models, and incubate new programs Establish new operating models in collaboration with key cross-functional teams, focusing on roadmap development and context alignment Coordinate annual and long-range planning efforts across teams contributing to the Enterprise segment, and drive alignment with partner teams to ensure a cohesive approach to planning Drive projects, timelines, and commitments on internal projects and customer deliverables Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 7+ years of experience in strategy and operations, product strategy, product management, or similar roles at technology companies, including highly cross-functional work spanning strategy, product, analysis, and operations in a fast-paced environment Critical thinking and first-principles thinking (e.g., ability to question how we work rather than simply executing), and the ability to zoom out to the most important questions Strong program management skills with experience managing end-to-end execution of projects and programs that have transformed their company's operations and delivered quantifiable business impact Excellent written and verbal communication with the ability to speak to leaders across different teams, such as partnerships, product, engineering, and sales Demonstrated ability to thrive in influence without authority environments, execute with minimal guidance, and operate in contexts with a high degree of ambiguity Preferred qualifications Payments ecosystem or Enterprise software experience Ability to build trust and partner with senior leaders Ability to extract the key themes and learnings from a program and build business and investment cases based on these insights Comfort with SQL or constructing dashboards and structuring advanced data analysis to measure program success Ability to understand the implications of Stripe ships such as product features, policy changes, and marketing outreach on the user experience and resulting support experience
About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies, from the world’s largest enterprises to the most ambitious startups, use Stripe to accept payments, grow revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet. We have a significant amount of work ahead, which gives you the opportunity to help put the global economy within everyone’s reach while doing the most important work of your career. About the Strategy and Transformation team The Strategy and Transformation team helps Stripe’s largest and most strategic users define and execute high-impact business and technology transformations. We work early in the customer lifecycle, alongside account teams and senior customer leaders, to connect business ambition with a practical path to value on Stripe. The team has established foundational Strategy and Transformation Consultant coverage across regions. We are now adding specialist advisors with differentiated expertise for enterprise conversations where Stripe’s role must be understood not simply as a payments provider, but as an integrated financial backbone within a customer’s broader commerce and technology ecosystem. About the role As a Strategy and Transformation Advisor, Enterprise Commerce Architecture, you will be the senior strategic advisor for complex enterprise commerce pursuits in AMER. You will help customers develop a clear, prescriptive point of view on how Stripe should fit within their future-state architecture and what that means for their commerce platforms, order management systems, enterprise resource planning (ERP) and finance estate, customer and loyalty systems, identity, data platforms, fulfillment operations, and engineering organization. This is a pre-sales role within the Strategy and Transformation Practice. You will partner with Go-to-Market (GTM), Solutions Architecture, Product, and Professional Services to increase customer confidence in Stripe’s ability to support consequential enterprise transformations. You will engage senior technical and business stakeholders, including chief technology officers, chief information officers, chief architects, vice presidents of engineering, and digital or commerce leaders. You will translate their strategic priorities into an enterprise commerce architecture, sequenced transformation roadmap, and clear implementation principles. You will define the strategic architectural “what” and “why,” including the target state, key design principles, trade-offs, dependencies, and path to value. You will also provide technical advisory support to Stripe’s Integration Engineers, Solutions Architects, and Strategy and Transformation Consultants on the most complex opportunities. What you will do Shape enterprise commerce transformation strategy Lead executive discovery, strategy, and architecture workshops for Stripe’s most strategic enterprise prospects and users. Assess a customer’s current commerce and technology landscape. Identify how payments and financial infrastructure interact with commerce, order management, ERP and finance, customer relationship management (CRM), loyalty, identity, data, fulfillment, and risk systems. Develop a prescriptive future-state point of view for how Stripe can serve as a financial backbone within that architecture. Translate business objectives, such as international expansion, omnichannel commerce, marketplace growth, subscription transformation, cost optimization, improved authorization performance, and faster product development, into clear architecture and operating model implications. Define the enterprise-level principles, system boundaries, ownership models, integration patterns, data flows, and migration considerations needed to support the target state. Create multi-phase, dependency-aware transformation roadmaps that connect Stripe capabilities to measurable business outcomes. Increase confidence in strategic enterprise pursuits Partner with account teams, enterprise service managers, sales leaders, and senior solutions architects to identify pursuits where enterprise commerce architecture expertise will materially improve customer confidence or decision quality. Engage credibly with executive technical stakeholders as a strategic advisor and peer, rather than as a product vendor. Help customers understand the practical trade-offs between their current architecture and a future state that uses Stripe more deeply. Create clear executive narratives, architecture artifacts, transformation roadmaps, and decision materials that make Stripe’s role in the customer’s future state concrete. Support account strategy, opportunity shaping, and value articulation for complex, multi-product enterprise pursuits. Help define the path from an initial architecture vision to implementation scope, while ensuring detailed solution design and delivery ownership remain with the appropriate Stripe teams. Advise and support Stripe’s and our users’ technical teams Serve as a senior thought partner to Integration Engineers, Solutions Architects, Account Executives, and Strategy and Transformation Consultants on complex enterprise architecture questions. Provide guidance on how to frame Stripe’s capabilities within broader enterprise commerce, finance, and data architectures across industries and segments, including insurance, fintech, retail, media and entertainment, marketplaces, and platforms. Help user teams work through architecture-level issues, including system-of-record boundaries, application programming interface (API) and event design, data ownership, reconciliation, operational resilience, migration strategy, and organizational readiness. Coach internal teams on executive technical storytelling, architecture discovery, and translating technical decisions into business value. Build reusable enterprise commerce architecture frameworks, reference patterns, workshop methods, and transformation narratives that improve the team’s effectiveness across AMER. Inform Stripe’s enterprise strategy and product direction Bring recurring customer architecture patterns, friction points, and unmet needs to Product, Engineering, and GTM leadership. Identify emerging enterprise commerce trends, including artificial intelligence (AI)-enabled commerce and financial operations, omnichannel experiences, embedded finance, platform business models, and global expansion. Translate these trends into relevant Stripe points of view. Contribute to Stripe’s differentiated perspective on enterprise commerce transformation through internal thought leadership and selective customer-facing content. Minimum qualifications 12+ years of experience in enterprise architecture, technology strategy, digital transformation, management consulting, or senior technical advisory roles. Significant experience advising large enterprises on complex technology transformation, ideally spanning commerce, payments, financial systems, or customer-facing platforms. Demonstrated ability to engage credibly with C-suite and vice president-level business and technical leaders. Deep understanding of enterprise commerce architecture, including systems such as commerce platforms, order management, ERP and finance, CRM, loyalty, identity, fulfillment, and cloud data platforms. Strong knowledge of API-first integration, distributed systems, event-driven architecture, cloud platforms, data flows, and enterprise operational models. Working knowledge of payments and financial infrastructure, including acceptance, acquiring, settlement, reconciliation, fraud and risk, compliance, and multi-party payment models. Ability to connect architecture decisions to business outcomes, including revenue growth, conversion, authorization performance, operational efficiency, resilience, cost, and speed to market. Excellent written, verbal, and visual communication skills, including the ability to make complex architecture decisions understandable to executive audiences. Demonstrated experience leading ambiguous, cross-functional strategic engagements from initial discovery through a practical recommendation and roadmap. Preferred qualifications Experience with Stripe or comparable payments and financial infrastructure platforms. Experience in enterprise retail, marketplaces, platforms, software as a service (SaaS), travel, media, mobility, or other complex commerce environments. Experience across omnichannel commerce, global payment methods, subscriptions, business-to-business payments, marketplaces, embedded finance, or platform monetization models. Familiarity with enterprise architecture frameworks and methods, such as capability modeling, value stream analysis, domain-driven design, and transformation roadmapping. Experience advising on data architecture, reconciliation, risk and fraud operations, AI-enabled financial operations, or commerce personalization. A track record of coaching senior technical practitioners and influencing cross-functional teams without direct reporting authority. External credibility through senior customer advisory work, industry speaking, publications, or contributions to enterprise technology or payments communities.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Technical Account Managers work cross-functionally to support Stripe’s largest and most complex users. Through trusted relationships we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe. What you’ll do Strategically support Stripe’s largest and most complex users. Responsibilities Provide a gold standard experience to your assigned accounts’ key stakeholders Work with the wider Operations team to provide current state, resources and knowledge to enable gold standard experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development Foster long term user relationships that grow loyalty to Stripe and Stripe products Work cross-functionally both internally and within your user’s organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption and global expansion Work closely with Account Management and other user facing teams as part of a larger effort to support users on Stripe Lead user facing meetings both in person and through video chat Collaborate on the continued design of this support offering Create user-facing content for long term solutions Who you are We are looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 5+ years experience in enterprise level client-facing work Strong product sense and energized by the challenge of solving difficult user related problems Strong written and verbal communication skills Ability to lead complex integration conversations in a highly consultative and proactive manner Familiarity with APIs and ability to explain API concepts to Stripe’s largest and most technical customers Familiarity with SQL and comfort building basic queries and modifying more complex ones Strong technical troubleshooting skills and experience interfacing with technical teams Adept client relationship management skills Ability to engage in business-level and technical conversations at multiple levels of the organization Bachelor's Degree required Preferred qualifications Operations savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes Experience practicing in small to medium scale project management Strong organizational skills and self-starting mindset Experience with tools like Postman, xCode, Python, Webhooks, and ETL Experience in the payments industry
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Technical Account Managers work cross-functionally to support the largest and most complex Stripe users. Through trusted relationships, we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe. What you'll do Responsibilities Provide a Gold Standard Experience to your assigned accounts' key stakeholders Work with the wider Operations team to provide current state, resources, and knowledge to enable Gold Standard Experience across teams interacting directly with the user via support channels, external documentation, or product and feature feedback or development Foster long-term user relationships that grow loyalty to Stripe and Stripe products Work cross-functionally both internally and within your user's organizations to provide and implement operational solutions on subjects not limited to fraud, disputes, declines, product adoption, and global expansion Work closely with Customer Success and other user-facing teams as part of a larger effort to support users on Stripe Lead user-facing meetings both in person and through video chat Collaborate on the continued design of this support offering Create user-facing content for long-term solutions Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements Minimum 3 years of experience in enterprise-level client-facing work Strong product sense and a drive to solve difficult, user-related problems Strong written and verbal communication skills in English Ability to lead complex integration conversations in a highly consultative and proactive manner Familiarity with APIs and ability to explain API concepts to the largest and most technical Stripe customers Familiarity with SQL and the ability to build basic queries and modify more complex ones Strong technical troubleshooting skills and comfort interfacing with technical teams A professional, confident, and collaborative personality as an adept client relationship manager, capable of engaging in business-level and technical conversations at multiple levels of the organization Preferred qualifications An operations-savvy mindset, with the ability to identify and eliminate process friction while continuing to build scalable processes Experience in small-to-medium-scale project management Strong organizational skills and self-starting mindset Experience with tools like Postman, Xcode, Python, Webhooks, and ETL Experience in the payments industry
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Technical Account Managers work cross-functionally to support Stripe’s largest and most complex users. Through trusted relationships we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe. What you’ll do You will strategically support Stripe’s billing user segment consisting of complex and high-growth billing companies. You will develop deep relationships with your assigned accounts’ key stakeholders through frequent in-person meetings and technical account planning sessions. Responsibilities Provide a gold standard experience to your assigned accounts' key stakeholders Work with the wider Operations team to provide current state, resources, and knowledge to enable a gold standard experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development Foster long-term user relationships that grow loyalty to Stripe and Stripe products Work cross-functionally both internally and within your user's organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption, and global expansion Work closely with Account Management and other user-facing teams as part of a larger effort to support users on Stripe Lead user-facing meetings both in person and through video chat Collaborate on the continued design of this support offering Create user-facing content for long-term solutions Partner closely with other Technical Account Managers supporting billing accounts as a subject matter expert on the billing industry to deliver differentiated technical support Engage in frequent on-site visits with billing users to deepen relationships, surface technical challenges early, and deliver strategic guidance to their engineering, product, and business stakeholders Drive publication of user case studies Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 10+ years of experience in enterprise-level client-facing work Demonstrated expertise supporting billing companies, usage-based, and hybrid monetization models; invoicing; revenue recovery; tax; revenue recognition; and the technical and operational challenges of scaling billing infrastructure. Strong product sense and energized by the challenge of solving difficult user-related problems Strong written and verbal communication skills Ability to lead complex integration conversations in a highly consultative and proactive manner Familiarity with APIs and ability to explaining API concepts to Stripe's largest and most technical customers Proficient in SQL and comfort building complex queries Familiarity using AI coding agents to solve problems Strong technical troubleshooting skills and experience interfacing with technical teams Adept client relationship management skills Ability to engage in business-level and technical conversations at multiple levels of the organization Preferred qualifications Operations-savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes Experience practicing in small to medium scale project management Strong organizational skills and self-starting mindset Ideal experience with tools like Postman, xCode, Python, Webhooks, ETL Ideal experience in the payments industry
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Technical Account Managers work cross-functionally to support the largest and most complex Stripe users. Through trusted relationships, we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe. What you'll do Responsibilities Provide a Gold Standard Experience to your assigned accounts' key stakeholders Work with the wider Operations team to provide current state, resources, and knowledge to enable Gold Standard Experience across teams interacting directly with the user via support channels, external documentation, or product and feature feedback or development Foster long-term user relationships that grow loyalty to Stripe and Stripe products Work cross-functionally both internally and within your user's organizations to provide and implement operational solutions on subjects not limited to fraud, disputes, declines, product adoption, and global expansion Work closely with Customer Success and other user-facing teams as part of a larger effort to support users on Stripe Lead user-facing meetings both in person and through video chat Collaborate on the continued design of this support offering Create user-facing content for long-term solutions Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements Minimum 3 years of experience in enterprise-level client-facing work in the Greater China Region Fluent business level Chinese as this role requires the successful candidate to work with users in the Greater China Region Strong product sense and a drive to solve difficult, user-related problems Strong written and verbal communication skills in English Ability to lead complex integration conversations in a highly consultative and proactive manner Familiarity with APIs and ability to explain API concepts to the largest and most technical Stripe customers Familiarity with SQL and the ability to build basic queries and modify more complex ones Strong technical troubleshooting skills and comfort interfacing with technical teams A professional, confident, and collaborative personality as an adept client relationship manager, capable of engaging in business-level and technical conversations at multiple levels of the organization Preferred qualifications An operations-savvy mindset, with the ability to identify and eliminate process friction while continuing to build scalable processes Experience in small-to-medium-scale project management Strong organizational skills and self-starting mindset Experience with tools like Postman, Xcode, Python, Webhooks, and ETL Experience in the payments industry
Who we are About Bridge We're creating an entirely new payments platform, built with stablecoins, to simplify global money movement. Bridge enables faster, cheaper payments and borderless access to dollars via stablecoins. Through our APIs, businesses can send and receive funds across borders faster and cheaper vs. SWIFT and other fiat-only rails. Our virtual accounts enable international consumers and businesses to easily access, store, and spend US dollars. Our payouts infrastructure enables platforms to disburse USD to anyone globally. We believe many trillions of dollars will move and settle through stablecoin payment rails. Bridge is pulling this future forward. We have a small team of people who have previously built financial infrastructure at some of the world's leading companies (Coinbase, Stripe, Square, Brex, Upstart, DoorDash, Airbnb), and each and every one of them chose Bridge because they fundamentally believe that stablecoins will be a critical piece of financial infrastructure that allows for the improvement of global money movement. About the team Join our Technical Program Management team to build the systems that make global, programmable money trustworthy at scale. At Bridge, we’re not just improving global payments—we’re reinventing how money moves across borders using stablecoins and modern financial infrastructure. This role is about driving execution across complex technical initiatives—bringing structure to ambiguous problems, aligning stakeholders, and helping the team move quickly while maintaining reliability, performance, and operational excellence. What you’ll do As a TPM, you'll play a key role leading complex programs across multiple engineering, product, and cross-functional (finance, legal, compliance, risk, and other) teams spanning Bridge. You'll be an active contributor to the overall strategy of the program, drive technical decision-making, and drive the execution of the program through all phases from planning to delivery. You'll have the opportunity to implement mechanisms that make your programs effective and scale them to Bridge-level processes. Responsibilities Drive functional and technical delivery of key team and org-wide programs and initiatives. Collaborate with engineering teams to design, scope, and shepherd features. Create functional specs, project and release plans, and roadmaps. Own and execute one or more software engineering programs simultaneously. Drive product decisions that align with program and company objectives Influence senior stakeholders and build consensus across engineering, product, and cross-functional teams Define and scale program processes and frameworks that can be adopted across the org Mentor TPMs and contribute to building the TPM discipline at Bridge Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 6+ years of experience in technical program or product management, with a consistent track record of shipping products with broad and global customer impact You have a track record of providing solid program management during all phases of software development from kick-off to ship, demonstrating critical thinking and thought leadership throughout. You're not satisfied with just delivering programs on time—you're discerning about product and infrastructure architecture and can lead technical discussions. You don’t let problems remain ambiguous and directly drive clarity on decision tradeoffs and solutions. You operate independently and lead efforts across multiple teams and functions, with stakeholders in different disciplines across time zones. You have strong written and verbal communication skills to build relationships and collaborate with diverse cross-functional teams Preferred qualifications Experience at a fintech or payments company. Track record of driving programs with cross-organizational or company-wide impact — not just team-level delivery. Comfortable working directly with senior engineering and product leadership with limited support. History of building toward durable, long-term solutions, not just shipping on time.
Who we are About Stripe Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. What you’ll do Responsibilities Working with teams across the organization to understand pain points in their infrastructure usage to find common ideas and work to create solutions which span multiple domains; Define and produce high quality written proposals, communications and documentation. Execute on technical programs that require deep systems and engineering level knowledge; Partner with Engineering Managers, Tech Leads, Engineers and other Technical Program Managers to define, scope and drive large programs to conclusion; Play a key part in shaping the technical design, predicting technical roadblocks by collaborating with engineers, and identifying trade-offs; Develop, implement, and iterate on program management techniques, frameworks, and KPIs to achieve goals with well defined success criteria; Elevate the execution muscle of engineering teams around you; Train them to be better at delivery where needed; Help influence peers / stakeholders and build consensus while dealing with ambiguity; Leverage data and acquired knowledge to drive strategic decisions at an engineering leadership level; Create widely circulated plans, driving consistency, clarity and building alignment across teams; Operationalize and execute critical cross functional programs spanning multiple engineering organizations for Infrastructure (Developer Infrastructure, Core Infrastructure, Service Infrastructure); Shape technical design, predicting technical roadblocks by collaborating with engineers, and identify trade-offs; Drive programs that span across Stripe in the core infrastructure of Stripe’s payment systems; Responsible for the successful definition, cross-functional strategy, planning and execution of large-scale technical programs. Solve complex problems and enable products and infrastructure at scale; Deliver exceptional results through building and implementing solutions that scale while protecting our users and serving the business; and Demonstrate deep technical expertise in software infrastructure (e.g. AWS Cloud Infrastructure, Microsoft Azure, Google Cloud, Oracle Cloud, etc.) Who you are Minimum requirements Must have a Bachelor's degree or foreign equivalent in Engineering, Computer Science, Management Information Systems, or a related field, plus 5 years of progressive, postbaccalaureate experience in Software engineering, systems engineering or technical program management. 4 years experience in Core infrastructure including database, cloud compute, networking and services; 4 years experience in Program management during all phases of software development from kick-off to launch; 2 years experience in Service Oriented Architecture (SOA); 5 years experience in software architecture and systems design; 5 years experience in technical program management in software infrastructure; 5 years experience in cloud infrastructure in compute, networking, databases, or service frameworks; and 1 year experience in SQL. Salary: $173,400 - $260,200 This salary range represents the base salary range for the role and any sales commissions/sales bonuses targets, if applicable, would be in addition to the base salary. 40 hrs/week 100% Telecommuting Permitted. Up to 10% Domestic and International travel required. Multiple Positions Available. Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. CA41. #LI-DNI
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Tech Recruiting team is fuelling Stripe’s regional growth by aligning world-class engineering talent with our most critical business challenges. We don’t just hire, we integrate Stripe’s operating principles into every interaction, ensuring a candidate experience that is as seamless as our products. By blending data-driven insights with compelling storytelling, we serve as strategic advisors to our leaders and shape the future of Stripe. What you’ll do To support our long-term objectives in the region, we are seeking a strategic partner to scale our Technology teams across APAC. In this role, you will manage the full recruitment lifecycle while advising leadership on talent strategy and market insights. We are looking for colleagues who value a continuous learning environment and are committed to improving our processes through thoughtful experimentation and collaborative feedback. Responsibilities Build strong partnerships with hiring managers and cross-functional teams, including Compensation, People, Finance, Recruiting Operations, and business leaders, to align on hiring priorities and deliver against headcount plans. Work closely with stakeholders to translate changing business needs into practical recruiting plans, clear ownership, and timely actions. Lead the day-to-day execution of recruiting plans, including sourcing, candidate outreach, interview process management, offer support, and closing. Stay agile as hiring priorities, business needs, and market conditions change. Identify risks early, adjust plans quickly, and keep stakeholders aligned on trade-offs and next steps. Build and maintain qualified candidate pipelines through proactive sourcing, employee referrals, recruiting events, and local talent-market outreach. Share regular, data-informed updates on hiring progress, pipeline health, risks, and opportunities. Use stakeholder feedback and hiring data to improve execution and candidate experience. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements You have 6 - 10 years of full-cycle recruiting experience (in-house experience strongly preferred) Fluency in Mandarin Chinese, including the ability to communicate effectively with candidates in Taiwan, read Chinese-language materials, and understand local language usage in Taiwan to support recruitment for Taiwan-based roles. You have experience partnering with tech hiring teams throughout the recruiting process, acting as an effective hiring partner and trusted advisor You possess great written and verbal communication skills, with the ability to act as a trusted advisor to both internal stakeholders and external candidates. You demonstrate strong initiative and the ability to navigate complex, evolving environments with a high degree of autonomy. You take a data-driven approach to recruiting, using market trends and internal metrics to refine your strategy and improve process efficiency.