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Technical Solutions Engineer
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe is beloved by developers for the simplicity of our APIs, the thoroughness of our documentation, and our focus on developer experience. The Technical Solutions Engineering (TSE) team is the glue that supports our developer-users and champions developer experience as being central to the overall experience of our users. TSE interacts directly with developer-users more than any other team at Stripe, so your role will have a significant impact on what Stripe is known for and values most. When we do our job well, developers all over the world are able to smoothly launch and grow their businesses on Stripe, whether they’re integrating payments for the first time or building complex financial systems. What you’ll do TSEs understand the fundamentals of programming incredibly well and eagerly jump in and familiarize themselves with others’ code. You will do a wide variety of things, including explaining technical concepts about Stripe’s products, build and debug integrations with developers, and produce/improve guides that help our users solve particular problems to be successful with Stripe. You will interact with developers of all skill levels through a variety of mediums, enabling them to be successful when using Stripe. Early on, current team members will devote a large amount of time to teaching you and helping you get to a level of comfort and expertise with Stripe, its services, and how we interact with users. Later, we’d love for you to take on this role with others on the team and Stripes broadly, as teaching is a great way to learn and to reinforce what you know. If you’re someone who enjoys working with all kinds of code, is a fast researcher, a strong writer, and enthusiastic about helping others build mission-critical products with Stripe, we want to hear from you! Responsibilities Communicate with a number of external developers and aid them in building their applications against Stripe’s infrastructure in a number of programming languages (including Java, Python, Ruby, PHP, Go, NodeJS, .NET, ReactJS, React Native, Swift, Objective-C, Kotlin, and Java for Android). Unblock external developers with their thorniest integration challenges through a variety of support channels including email, ticketing software, internal issue trackers, community platforms (like StackOverflow), and real-time chat software (like Slack and Discord) Develop and maintain internal and external documentation, examples, integration demos, and code-snippets that demonstrate usage patterns of the Stripe infrastructure. Identify points of friction developers encounter and collaborate with engineering teams to make Stripe products better. Participate in a number of extended engineering teams’ regular planning sessions, design reviews, and development meetings. Develop and maintain a suite of internal support tooling for TSE and Stripe Support more broadly e.g. a retrieval augmented generation LLM-based Copilot tool or the Invoice Explainer Admin tool. Act as a developer advocate and educational resource internal to the organization by regularly assembling training for non-developers internal to the organization and responding in real-time to product integration questions. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. This role is remote but requires candidates to be located in the Mountain or Pacific time zones. Minimum requirements At least 4 years of full-stack software development experience, with a proven track record of building web or mobile applications that deliver high-quality user experiences Direct experience explaining technical concepts, and would be comfortable explaining how Stripe works to both technical and non-technical audiences Understands how to write good, clean code in multiple programming languages, as well as how to read code that might not be quite as well written Ability to help users during working hours in the region you are in. This may occasionally include providing weekend coverage for monitoring/supporting critical infrastructure, which TSEs are uniquely equipped to assist with given the team’s knowledge around Stripe’s products and active integrations. The team is largely remote, and we are very supportive of working arrangements that allow for family care and other needs to be met. Preferred qualifications Enjoys writing in a clear and quick manner General software engineering skills are important to us, as we understand that new languages and frameworks can be learned if you understand the concepts Experience teaching or coaching developers Comfort working with a great deal of autonomy and limited supervision Degree in Computer Science, Software/Computer Engineering, or a related analytical field of study
Technical Support Engineer (EMEA), Metronome
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Metronome, now part of Stripe, is the leading usage-based billing platform built for modern software companies. With Metronome, companies can launch products faster, offer any pricing model, and streamline finance workflows without writing code. Our platform computes millions of invoices per billing period and is scaling rapidly to accommodate new customers, saving them hours of development time and manual invoicing and enabling them to use consumption data to better serve their customers. Our customers love our product and approach, and we’re humbled to work with amazing companies like OpenAI, NVIDIA, Confluent, and Anthropic. What you’ll do As a member of our technical support engineering team, you will be on the front lines providing world-class customer service. As part of our engineering organization, you will become an expert on our product and partner closely with Metronome's engineers, customer success, solutions architecture, and growth teams, as well as our customers' developers. Your primary responsibilities will include handling customer escalations through our ticketing system, using internal observability tools to diagnose and scope customer-facing issues, collaborating directly with customers via Slack and other channels, and developing internal tools and documentation to improve the support experience. Since we view every support escalation as an opportunity to learn, both as individuals and as a company, you will play a critical role in providing feedback to our product team on common challenges and influencing our product roadmap. Through your interactions with individual customers, you will help improve our product for everyone. Your work will play a crucial role in ensuring our customers' success and the continued effectiveness of their integration with Metronome. Responsibilities Provide technical guidance to customers’ developers on best practices for integrating with our APIs and utilizing our functionality. Troubleshoot any issues that arise from customers and diagnose any blockers. Escalate issues with customer context to the engineering team. Develop internal tools to automate customer workflows that are currently unavailable in our product. Provide feedback on recurring patterns and advocate for addressing feature gaps in the product. Design and assist in implementing a comprehensive knowledge base to assist customers with using our product. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 2+ years of work experience in a B2B customer-facing technical support organization or in engineering Experience working closely with engineering teams and providing technical feedback on customer issues Ability to debug and triage bugs and escalations from customers Can communicate technical capabilities of the product to customers Experience writing scripts or internal tools using APIs, and functional knowledge of SQL Strong written and verbal communication skills, with the ability to break down complex technical concepts clearly A mindset of customer empathy and ability to solve challenging problems Preferred qualifications Experience as an early or founding member of a support team, including building processes from scratch Startup experience and familiarity with scaling a support team Programming experience in one or more of Typescript, Python, or Ruby You have worked on modern enterprise software which is business critical Experience creating knowledge base articles and internal documentation Familiarity with at least one ticketing system, such as Pylon, Zendesk, Front, or similar
Tech Operations Associate, New Grad (Mexico)
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. Stripe was built with simplicity in mind. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise, and our mission is to provide all Stripe Users with the best support experience possible. Today, Stripe handles over a million support cases per year and processes millions of internal transactions. We're going to achieve excellence by thinking of support in a novel, solution-oriented way, and viewing operations as an integral enabler of all of Stripe's growth. About the team At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together. We cultivate a culture of collaboration, inclusivity, and support where every team member's voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals. What you'll do Responsibilities Troubleshoot and solve complex problems Analyze our processes and instigate changes to help scale our operations and improve user experience Work closely with other Stripe teams across the globe Gain unique insights into how thousands of businesses on Stripe scale and operate Have an opportunity to learn how Stripe operates from the ground up and make a real impact on the future of the organization Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements You are a recent graduate with less than 12 months of full-time working experience or a 2026 graduate with full-time availability. You have experience in writing SQL queries to query relational databases. You have strong analytical skills to investigate, prioritize, and identify the root cause of issues. You have excellent English communication skills, both written and verbal. You have a user-first mindset and are energized by the challenge of solving difficult problems. You excel in analytical thinking and problem solving. You enjoy learning about technical products and processes. You are an organized self-starter with a passion for finding solutions to our users' challenges. You have a process-oriented mindset and ability to get things done. You enjoy working in an in-office environment with strong cross-team collaboration and support. You are able to prioritize and enjoy working in a quick-moving environment. Preferred qualifications You have experience navigating the nuanced complexity of financial systems and solving large-scale, technical challenges. You have experience identifying and triaging technical issues. You have Python or Scala knowledge.
Tech Ops Team Lead
About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their in revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. What you’ll do You will act in a player-coach capacity and will be accountable for supporting associates in delivering against target set goals and mentoring in subject matter expertise. You will manage a small team of TechOps Payments Analysts. Responsibilities Champion metrics-driven analysis to continuously assess and optimize team performance, with a strong focus on automation Leverage automation to streamline data reporting and deliver timely, data-driven insights to management/key stakeholders Utilize data as a core tool for guiding people management strategies and optimizing team productivity Play a key role in weekly business reviews (WBR), using data to lead discussions support decision-making Manage capacity and scheduling, dividing and assigning work between team members. Lead independent discussions with TechOps, Engineering and XFN Partners to unblock complex reconciliation issues. Ensure your team has strong data analysis and Technical skills needed to be successful in their role. Setting clear goals and expectations for individual and team performance. Foster a culture of continuous improvement to refine team processes and procedures. Support recruitment and hiring initiatives. Coach and mentor individuals to meet career via structured career development conversations. Provide continuous performance feedback and facilitate periodic formal performance reviews. Drive and own initiatives that make the team a warm and welcoming place to work. Keep the team engaged and motivated towards their work. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements Been performing well in your current role for a minimum of 12 months** 9+ years experience and at least 1-2 + years experience leading operations teams SQL, Data Analysis and Payments Reconciliation Skills Strong Ownership mindset and ability to get the team unblocked with internal/external help Excellent interpersonal and communications skills Exemplary planning and time management skills Proven ability to collaborate effectively with multiple, cross-functional stakeholders to achieve results Previous experience mentoring others and are able to constructively provide feedback to others. Ability to motivate the team and keep them engaged in an otherwise structured process Proven ability to be subject matter expert in the relevant line of business Preferred qualifications Previous experience in a team lead or people management role Prior experience in Reconciliation and operations data analysis
Thailand Compliance Officer & Money Laundering Reporting Officer
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team This role sits within the Affiliates pillar of the Financial Crime, Compliance and Risk Oversight (FinCRO) organization, reporting to the Asia-Pacific Affiliates Lead. As the named Regulatory Compliance and Money Laundering Reporting Officer (RC and MLRO) for Stripe Thailand, you'll serve as the principal decision-maker and strategic lead on regulatory compliance and financial crime risk management, playing a critical role in ensuring continued safe growth in Thailand. You'll also be the public face of FinCRO in Thailand, with deep subject matter expertise and a proven track record building and evolving technology-forward regulatory compliance and financial crime programs. What you'll do In this role, you'll own Stripe Thailand's regulatory compliance and financial crime programs, ensuring they're designed to prevent, detect, and report financial crimes efficiently. You'll engage directly with local regulators, financial partners, and internal stakeholders to shape the future of fintech oversight and ensure compliance by design across product development. Responsibilities Develop and implement a regulatory compliance strategy for Thailand that aligns with global FinCRO objectives, leverages AI, data science, and automation, and includes regular reporting to the Stripe Thailand Board of Directors on the health and effectiveness of compliance programs Own and enhance Stripe Thailand's compliance programs as the RC and MLRO, ensuring the financial crime program prevents, detects, and reports money laundering, terrorist financing, and other financial crimes Proactively engage with local regulators to shape fintech oversight, advocate for technology-enabled compliance solutions, and serve as the primary point of contact for regulators in Thailand Represent Stripe in external forums and industry groups to help modernize regulatory expectations for the fintech era Build and maintain relationships with key financial partners, including banks, payment networks, and third-party providers, serving as the senior point of contact for escalations Provide expert compliance guidance to stakeholders on product development, fostering compliance by design Act as the Resident Director for the Thailand entity, meeting all the legal governance requirements and fulfilling necessary fiduciary responsibilities. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 10+ years of experience in financial crime, with a focus on financial services, fintech, or payments Deep knowledge of financial crimes and financial services laws and regulations in Thailand High professional fluency in Thai and English Preferred qualifications CAMS certification or other relevant professional certifications as required by Thai regulators Experience working in a global, matrixed organization Experience navigating regulatory requirements in a high-growth environment High data literacy and ability to work closely with data teams to identify emerging financial crime patterns and validate the effectiveness of detection models Problem-solving skills with a data-driven approach to decision-making
UK Public Sector Lead
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe is building economic infrastructure for the internet. We help organizations of every size move money, manage revenue, and build global financial services. The Public Sector team builds Stripe’s presence in markets where organizations deliver essential services to millions of people. In the UK, public sector organizations collect taxes and tuition, enable transit, distribute funds, support charitable giving, and modernize citizen services. The team helps these organizations improve how they collect, manage, and disburse funds. What you’ll do As the UK Public Sector Lead, you will build and lead Stripe’s public sector go-to-market motion in the UK. You will define how Stripe serves central government, local government, devolved administrations, public bodies, higher education, utilities, transport, charities and not-for-profit organizations, and adjacent regulated organizations. You will combine market knowledge, commercial judgment, and operational leadership to build trusted relationships, win meaningful business, and establish the operating model needed to serve public sector customers. This role reports to the Global Head of Public Sector and will help launch Stripe’s UK public sector motion in 2027. Responsibilities Define Stripe’s UK public sector strategy, including priority segments, customer problems, routes to market, commercial opportunities, and the capabilities needed to succeed Build relationships across government, public bodies, procurement ecosystems, industry associations, systems integrators, and advisory partners Work with senior customer decision-makers to understand their payment, revenue, digital service, and financial infrastructure needs, and develop solutions with Stripe teams Guide strategic opportunities through public sector procurement, contracting, security, compliance, and stakeholder alignment requirements Partner with Legal, Compliance, Risk, Go-to-Market, Alliances and Channels, Product, Engineering, Finance, and Operations to prepare Stripe to support public sector customers Turn recurring market requirements into priorities for onboarding, risk, contracting, procurement, implementation, support, and product development Build the positioning, account strategy, partner ecosystem, sales plays, internal processes, and success metrics that support growth in the UK and inform Stripe’s global public sector strategy Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements Experience working in or selling to the UK public sector, including government, public bodies, education, transport, utilities, charities and not-for-profit organizations, or other regulated institutions Established senior relationships across the UK public sector, its partner ecosystem, and relevant procurement or policy communities Experience delivering complex outcomes across multiple stakeholders and working through public sector procurement, contracting, compliance, risk, and implementation requirements Experience leading senior cross-functional stakeholders across Legal, Compliance, Risk, Product, Sales, Partnerships, and Operations Strong written and verbal communication skills, strategic judgment, and experience working directly on market-building initiatives Preferred qualifications Experience launching a product, organization, market, vertical, or strategic go-to-market motion Experience in payments, financial services, enterprise software, digital transformation, or platform technology Familiarity with UK public procurement frameworks and common contracting vehicles Experience working with systems integrators, consulting firms, implementation partners, or public sector technology ecosystems Experience turning customer and regulatory requirements into scalable products, processes, or commercial models
Abuse Investigator
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Abuse Operations is the front-line incident response and remediation function handling active product abuse and fraud impacting Stripe and its merchants. This multi-disciplinary group, spanning Incident Managers, Investigators, Forward Deployed Security Engineers, and Data Scientists, neutralizes active attacks, gathers requirements for operational tooling, and leads incidents. The team works directly with impacted merchants to resolve technical incidents and policy abuse rapidly. Operating primarily across Eastern, Pacific and Western European time zones, these team members regularly coordinate with global stakeholders across the world. What you’ll do You'll play a critical role in safeguarding our financial ecosystem by investigating high-risk accounts and identifying complex patterns of fraud during incidents. You will lead incident response for product abuse and fraud events, conducting deep-dive analyses to identify root causes. By collaborating cross-functionally, you will drive improvements that enhance our fraud detection and prevention strategies at scale. Your expertise will be essential in automating response processes through agentic approaches, allowing us to safeguard merchants and neutralize threats with speed and precision. Responsibilities Investigate, mitigate, and remediate urgent fraud incidents (e.g., ATO, card testing), utilizing FT3-mapped detection and signals enrichment to reduce uncertainty and accelerate response. As part of incidents, analyze high-risk accounts to identify fraudulent merchants, card testing, account takeovers, and other fraud vectors, classifying them using FT3 (Fraud Taxonomy 3.0) to standardize threat intelligence. Lead incident root cause analyses to identify gaps in current systems and strategies, leveraging the FT3 framework, data-driven model to drive enhancements and process improvements for emerging fraud risks. Streamline incident response capabilities, ensuring the tooling and processes are clear, accurate and efficient Work cross-functionally with security, fraud and data science teams to build agentic solutions for responding to abuse incidents at scale Effectively communicate cross-functionally with legal and policy teams to assess and mitigate risks, while demonstrating strong problem-solving under pressure. Collaborate effectively with teammates, leading projects, mentoring others, and developing and championing quality standards within the team Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 3+ years of experience conducting incident response in security, product abuse or trust domains 3+ years experience analyzing large data sets to solve problems and/or building models with a behavioral approach to fraud detection B.S. or M.S. Computer Science or related field, or equivalent experience Expert knowledge of Python and SQL, and familiarity with other programming languages Existing experience with log analysis (e.g. first or third party applications, system / data access, event logs), network security, digital forensics, and incident response investigations Ability to communicate results clearly and focus on impact Ability to think creatively and holistically about reducing risk in a complex environment Preferred qualifications An adversarial mindset, understanding the goals, behaviors, and TTPs of threat actors. Experience with engineering, data processing and analysis tools (e.g. Databricks, Trino, etc.) Familiarity with common open-source frameworks for big data processing and/or data science (PySpark, Pandas, Sci-kit Learn, etc.) Experience with tactical threat intelligence and/or hunting for sophisticated threat actors in an enterprise environment Ability to proactively challenge the status quo by leveraging data and taking a user-centric approach to address complex product integrity challenges
Account Executive, Bridge
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the Team The Account Management team at Bridge is dedicated to the growth, retention, and expansion of key customers. Our Scaled Account Management team focuses on driving measurable expansion across a broad portfolio of mid-market and high-growth customers through data-driven strategies, efficient processes, and strong cross-functional partnership. What You'll Do As a Scaled Account Manager at Bridge you will own a book of existing accounts and be responsible for expanding revenue, identifying product gaps and driving product adoption, preventing churn and ensuring renewals at scale. You will combine consultative selling with volume playbooks, prioritization based on quantitative signals, and hands-on execution to identify and close upsell opportunities across your territory. As Bridge continues to develop within Stripe’s Money Management organization, you will also drive your customers’ adoption of additional features available through Stripe. Responsibilities - Own a book of existing accounts and drive revenue growth through additional usage, upsells, cross-sells, and renewals. - Develop and execute scalable go-to-market strategies that increase revenue per account and accelerate product adoption across your portfolio. - Use data and quantitative analysis to prioritize accounts and identify the highest-impact expansion opportunities. - Generate leads through targeted outreach, research, and campaign execution; manage high-velocity deal cycles from qualification to close. - Build strong relationships with customer stakeholders to understand business priorities, surface pain points, and tailor Bridge solutions. - Lead commercial negotiations and renewals to expand and retain customer revenue. - Identify churn signals in your book and implement strategies to prevent revenue losses. - Coordinate with product, success, risk, and operations teams to solve complex customer needs and ensure a great user experience. - Translate customer feedback into actionable product and process improvements to better serve scaled customer segments. Who You Are -5–8 years of full sales cycle or account management experience focused on existing business accounts; experience managing a large book of accounts or high-velocity portfolio strongly preferred. - Strong analytical skills with experience using data to prioritize accounts, build business cases, and track outcomes. - Comfortable understanding technical product requirements and articulating solutions across multiple technology products. - Demonstrated ability to close upsell opportunities and manage complex pricing or commercial negotiations. - Excellent operational acumen and proven ability to manage time and prioritize across a high-volume territory. - Highly motivated, persistent, and effective in ambiguous, fast-paced environments. - Superior written and verbal communication skills. - Willingness and ability to work in-office in New York or San Francisco at least three days per week. Preferred Qualifications - Previous experience at a high-growth payments, fintech, crypto, or technology company. - Experience with CRM tools, Excel, and basic SQL or a demonstrated comfort with data tools and analysis. - Background in working cross-functionally with product, risk, and operations teams to deliver outcomes for customers. Why Bridge Join a team that values clear thinking, quantitative rigor, and customer obsession. At Bridge you’ll own meaningful customer outcomes, operate with autonomy, and have the opportunity to shape how we scale revenue across high-potential accounts.
Workplace Experience Manager
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Workplace team’s mission is to create and support work environments that are welcoming, comfortable, and intuitive. These spaces are designed to promote collaboration, well-being, and productivity while adhering to the rigorous safety, security, and confidentiality standards required of a financial services company. The Workplace Experience team comprises hospitality-focused professionals who partner with the business to shape the daily experiences of Stripes, visitors, and candidates across 20+ global office locations. This geographically dispersed team oversees facilities management, daily operations, and local workplace programs, including events and onsites. What you’ll do We're looking for a strategic leader and experienced manager with a high EQ who's enthusiastic about, and has a driving need to deliver, the best possible workplace experience for Stripes. You'll be a key member of our Experience team and responsible for ensuring that workplace operations, experiences, facilities, and programs run smoothly at our New York office. As a business partner, you have a deep understanding of the needs, experiences, and day-to-day realities of Stripes at your location and build strong relationships not only with site leads but also with cross-functional partners across the organization. This role requires a high level of expertise and operational oversight—from understanding how the building functions top to bottom to governance of contractor team performance and ensuring financial accountability. A key part of the role is anticipating the needs of the business by understanding both the site and the broader context of company growth. You'll gather and synthesize feedback from multiple sources to ensure the workplace strategy is informed by real insights from the ground. While enterprise workplace strategy is developed centrally, you're expected to bring informed recommendations based on local business needs and operational insight, and to own successful implementation and adoption at your site. Please note this role requires an in office presence of 4 days per week. Responsibilities Oversee workplace operations at your site(s), providing direction on all workplace services, including building operations, front of house, shipping and receiving, events support, and employee health and safety. Make sound, independent operational decisions by balancing business impact, risk, cost, and employee experience, seeking alignment when decisions create broader organizational impact or precedent. Lead, coach, and motivate a team of workplace services professionals, providing direction, coaching, and performance management to drive team excellence and continuous improvement. Build and maintain strong relationships with internal stakeholders, including senior leadership, department heads, and cross-functional teams. Develop a strong rapport with locally assigned Stripes. Own operational performance for your site by monitoring service levels and utilization, identifying trends, resolving root causes, and driving continuous improvement across workplace operations. Proactively anticipate business needs by understanding both local context and company priorities. Develop thoughtful, data-informed recommendations that help shape workplace programs and experiences while maintaining alignment with global standards. Hold workplace partners and service providers accountable for performance, ensuring contractual obligations, service levels, and operational standards are consistently achieved while driving continuous improvement. Work closely with our Finance & Strategy partner and IFM partner to develop and oversee the opex budget for all facilities, opex, fixed assets, and events of the NYC office. Work closely with the local site leadership team to activate the office by creating engagement, connection, and an inclusive environment. Craft relevant communications and documentation regarding Workplace policies and programs for Stripes. Ensure consistent execution of global workplace programs, standards, and policies at your site, as developed by our Food, Space Planning, and Programs teams, adapting implementation to local operational requirements while maintaining alignment with enterprise objectives. Support the Workplace team's goals by taking on ad hoc tasks and projects as they arise. Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 7+ years of experience in workplace/hospitality management in a fast-paced environment with a strong customer service orientation and an understanding of operational best practices Strong demonstrated ability in facilities management, vendor, and budget management Strength in building relationships with key internal partners to ensure efficiency and understanding on cross-functional projects Experience managing a team focused on customer service, hospitality, and operations, with the ability and desire to develop and coach your team Ability to synthesize operational data, stakeholder feedback, and business context into clear recommendations that support sound decision making Outstanding written and verbal communication skills Preferred qualifications Proficiency in Google Suite, Slack and Jira A clear willingness to take a hands-on approach and dive into the details Demonstrated ability to influence cross-functional partners and translate enterprise strategy into effective local execution. Ability to operate independently, digging into problems to understand the root cause and delivering scalable solutions The ability to thrive in a fast-paced workplace with rapidly changing priorities An innovative mindset with the ability to drive exceptional workplace services and operational improvements
Workplace Operations Manager - Dublin
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Workplace team’s mission is to create and support work environments that are welcoming, comfortable, and intuitive. These spaces are designed to promote collaboration, well-being, and productivity while adhering to the rigorous safety, security, and confidentiality standards required of a financial services company. The Workplace Experience team comprises operations, hospitality-focused and financially responsible professionals who directly shape the daily experiences of Stripes, visitors, and candidates across 20+ global office locations. This geographically dispersed team oversees facilities management, daily operations, and programs, including a culinary team dedicated to preparing nutritious meals. What you’ll do We're looking for a strategic leader and experienced workplace manager with a high EQ who's enthusiastic about, and has a driving need to deliver, the best possible workplace experience for Stripes. You will be a key member of our Experience team and responsible for ensuring that workplace operations, experiences, facilities, and programs run smoothly at our Dublin office. As a business partner, you have a deep understanding of the needs, experiences, and day-to-day realities of Stripes at your location and build strong relationships not only with site leads but also with cross-functional partners across the organization. This role requires a high level of expertise and operational oversight—from understanding how the building functions top to bottom to governance of contractor team performance and ensuring financial accountability. A key part of the role is anticipating the needs of the business by understanding both the site and the broader context of company growth. You will gather and synthesize feedback from multiple sources to ensure the workplace strategy is informed by real insights from the ground. While enterprise workplace strategy is developed centrally, you are expected to bring informed recommendations based on local business needs and operational insight, and to own successful implementation and adoption at your site. Responsibilities: Oversee workplace operations at your site(s), providing direction on all workplace services, including building operations, front of house, shipping & receiving, events support, and employee health and safety. Make sound, independent operational decisions by balancing business impact, risk, cost, and employee experience, seeking alignment when decisions create broader organizational impact or precedent. Lead, coach, and motivate a team of workplace services professionals, providing direction, coaching, and performance management to drive team excellence and continuous improvement. Build and maintain strong relationships with internal stakeholders, including senior leadership, department heads, and cross-functional teams. Develop a strong rapport with locally assigned Stripes. Own operational performance for your site by monitoring service levels and utilization, identifying trends, resolving root causes, and driving continuous improvement across workplace operations. Proactively anticipate business needs by understanding both local context and company priorities. Develop thoughtful, data-informed recommendations that help shape workplace programs and experiences while maintaining alignment with global standards. Hold workplace partners and service providers accountable for performance, ensuring contractual obligations, service levels, and operational standards are consistently achieved while driving continuous improvement. Work closely with our Finance & Strategy partner and IFM partner to develop and oversee the opex budget for all facilities, opex, fixed assets and events of the Dublin office. Work closely with the local site leadership team to activate the office by creating engagement, connection, and an inclusive environment. Craft relevant communications and documentation regarding Workplace policies and programs for Stripes. Ensure consistent execution of global workplace programs, standards, and policies at your site, as developed by our Food, Space Planning, and Programs teams, adapting implementation to local operational requirements while maintaining alignment with enterprise objectives. Support the Workplace team's goals by taking on ad hoc tasks and projects as they arise. Who you are Minimum requirements: 8+ years of experience in workplace/hospitality management in a fast-paced environment with a strong customer service orientation and an understanding of operational best practices Strong demonstrated ability in facilities management, vendor, and budget management Strength in building relationships with key internal partners to ensure efficiency and understanding on cross-functional projects Experience managing a team focused on customer service, hospitality, and operations, with the ability and desire to develop and coach your team Ability to synthesize operational data, stakeholder feedback, and business context into clear recommendations that support sound decision making. Outstanding written and verbal communication skills An innovative mindset with the ability to drive exceptional workplace services and operational improvements Preferred qualifications: Proficiency in Google Suite, Slack and Jira A clear willingness to take a hands-on approach and dive into the details Demonstrated ability to influence cross-functional partners and translate enterprise strategy into effective local execution. Ability to operate independently, digging into problems to understand the root cause and delivering scalable solutions The ability to thrive in a fast-paced workplace with rapidly changing priorities Adept at using and experimenting with provided AI tools for things like, identifying practical opportunities to automate routine work, generate operational insights from workplace data, and improve the experience for employees and visitors. An innovative mindset with the ability to drive exceptional workplace services and operational improvements
Integrated Campaigns Manager - Stablecoins, Crypto, and Bridge
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Stripe’s global demand campaigns team delivers marketing campaigns that drive awareness and engagement for our audiences, solutions, and products worldwide. Working closely with sales and marketing teams, our campaigns support Stripe’s larger business objectives and deliver impact. We build, deliver, monitor, and evolve campaign delivery across a broad suite of content, tactics, and channels. Using a broad suite of metrics, we continuously measure our work and refine our strategies to improve outreach, enhance the customer journey, and support revenue growth for the organization. What you’ll do In this role, you'll quarterback the integrated campaign strategies, plans, and playbooks focused on Stripe’s stablecoin and crypto products (including Bridge). You'll champion the needs of the core audiences for this product area, holding deep market and audience insight and direct business accountability. You'll lead a large, global, cross-functional workstream to build campaign strategies and content, then work with regional teams to craft local strategies and to deliver activations through integrated channels. You'll capture performance against all of your efforts, analyze results, and share learnings to drive continuous improvement and impact. Ultimately, you'll be accountable for acquisition, engagement, and pipeline growth. The ideal candidate Excels in leading and driving large, complex, global campaigns or programs Has strong analytics skills, with the ability to interpret, analyze, and communicate campaign performance across marketing and sales KPIs Works with and influences across cross-functional stakeholder groups, including senior sales, marketing, and product leaders Has a proven track record developing global campaigns and delivering campaign playbooks for international localisation and execution Is a passionate advocate for their users/audiences/customers “Sees around corners”; anticipates and unblocks challenges, stays ahead of market/audience trends, and anticipates regional/country needs and nuance Understands modern storytelling and content trends, and can translate those into thoughtful, resonant campaign strategies Is agile, iterative, AI-fluent, and comfortable with ambiguity and high growth environments Responsibilities Own the overall campaign strategy and plan for Stripe’s stablecoin and crypto products (including Bridge), and drive the global, cross-functional workstream for activation and impact Partner with comms, product marketing, channel teams, regional and field marketing, partner marketing, sales teams, and more to define and implement campaigns. Work with regional marketing to ensure local relevance and advise on campaign delivery Use your multi-channel expertise to deliver campaigns via digital, web, email, online events, direct mail, social, events, sales plays, and more, all in partnership with functional and regional teams Partner with product marketing and content/editorial teams to develop compelling, relevant campaign materials and content sets, including whitepapers, guides, blogs, checklists, interactive content, promotions/offers, etc. Use and/or recommend leading tools to improve or accelerate the work of the campaigns function Act as an expert for your owned audience/solution to champion market trends, competitive context, and customer insights, ultimately shaping all industry campaign strategies. Track, analyze, and report on campaign performance metrics with a focus on lead generation, pipeline, and target account penetration. Share learnings regularly to improve overall campaign efficacy. Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 8+ years of enterprise B2B marketing experience that includes some mix of integrated campaigns, content marketing, regional/field marketing, and/or account-based marketing, with demonstrated increase in scope Exceptional knowledge of fintech industry landscape, trends, and technology Proven expertise in partnering with regional marketing and sales teams to build, grow, and develop pipeline Analytical acumen, with the ability to build, interpret, and adjust measurement tools and data Exceptional presentation, writing, and communication skills, especially to executive stakeholders Appetite and ability to work through ambiguity, evaluate and recommend solutions, and drive clarity across complex, global stakeholder groups Ability to build campaigns and programs from the ground, orchestrating many moving parts across disparate functions Preferred qualifications Experience at a highly dynamic, fast-growing growth tech company Experience in the payments, financial technology, or adjacent industries or marketing fintech and/or crypto solutions Integrated campaigns experience focused on select audiences: crypto, enterprise, financial services, fintech companies Product campaigns experience focused on payments, crypto, financial services, and/or embedded finance
Partner Development Manager
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Alliances and Channels (A&C) team builds and scales the partner ecosystem that powers Stripe's growth. We work with SaaS platforms, technology partners, and services partners to drive merchant acquisition and expand Stripe's reach across markets. In LATAM, partners are a the primary growth engine — and this role sits at the center of that motion. What you’ll do This role sits at the intersection of partner development and channel sales. You'll own the full lifecycle of SaaS platform partnerships across LATAM — recruiting and developing vertical platforms that embed Stripe into their products, then activating and growing those relationships into meaningful contributors to regional revenue. Working closely with Stripe Account Executives, you'll drive joint go-to-market motions, identify high-value opportunities within your partner portfolio, and own the co-sell pipeline from sourcing through to close. Expect a mix of partner engagement (enablement, solution development, business reviews), sales engagement (opportunity qualification and pipeline progression), and direct user engagement (prospecting, activation).This role requires a high level of dynamism and the ability to adapt to evolving business strategies and changing conditions. We are looking for someone who feels comfortable working in ambiguity and who can quickly adjust to new priorities, changes, and strategic shifts as the business evolves. Responsibilities Identify, recruit, and develop a portfolio of SaaS platform partners and community services partners across LATAM, with a primary focus on Mexico and support for Brazilian partners. Own the full partner lifecycle — from first contact through onboarding, enablement, activation, and long-term growth Drive joint go-to-market and co-selling initiatives with your partner portfolio; own forecasting across Partner Sourced Opportunities, Co-Sell, and Product Live metrics Work directly alongside Stripe AEs on co-sell opportunities, supporting the full deal cycle from pipeline sourcing through to close Enable Stripe and partner sales teams on the joint value proposition; lead partner business reviews, account mapping workshops, and enablement sessions Serve as an advocate for partners within Stripe and represent Stripe within partner organizations Support LATAM's Retail, Insurance, Travel and Hospitality strategy through active engagement with relevant services, platform, and technology partners Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 8+ years in partner management, channel sales, or a combination of both at a technology company, with a demonstrated track record of building and scaling SaaS platform partnerships in Mexico Experience working with vertical SaaS platforms and Technology companies in Financial services, Travel and Hospitality, Retail, or adjacent industries Experience working in multi-party sales cycles, including co-sell and channel motions Familiarity with the payments, commerce, or fintech landscape Strong communication and presentation skills, able to engage partner and customer leadership internally and externally Preferred qualifications Familiarity with the Brazilian market, alongside strong written and verbal proficiency in English and Portuguese Experience with ISVs or platform ecosystems such as Oracle, Salesforce, or SAP Demonstrated comfort with AI tools in day-to-day work