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Who we are About Stripe & Link At Stripe, we’ve spent the last 15 years building financial infrastructure for the internet, serving millions of people and businesses worldwide. Our flagship consumer product, Link, makes online payments and digital transactions effortless and secure—the digital wallet for what’s next. This is a unique opportunity to continue building a standalone brand and introduce it to new global audiences. You’ll play a key role in making payments more personal and convenient while doing some of the most impactful work of your career. About the team Sitting within Brand Studio, the Link team is building Stripe’s first consumer brand. We build, evolve, and maintain a versatile, forward-looking visual identity system and find clear, fresh ways to apply it across surfaces. The brand designers on our team are multidisciplinary: they design robust visual systems, lead art direction, and craft surfaces that prioritize brand and product storytelling. Working with cross-functional teams across Stripe and external partners, we set the vision and execute to a high quality bar. Our work shows up IRL, online, and everywhere between. What you’ll do You’ll be joining a highly creative team that spans anywhere from developing storytelling to creating digital tools, brand systems to rapid ideation. The work is highly experimental, idea driven, and very collaborative and cross-functional. Responsibilities Be an adamant maker that is genuinely curious, experimental, and loves to tinker, iterate quickly, and innovate on ideas, narrative, and making beautiful things Contribute to raising the team's standards and culture of craft through the quality, clarity, and consistency of your own work Elevate and shape a brand system that is flexible enough to work across various surfaces and exemplifies Stripe’s commitment to craft & beauty Collaborate with like-minded creative people who have radically different skill sets and together create ideas that envision an optimistic, progressive future Partner widely with cross-functional teams to build upon great ideas through making things Give and solicit feedback from wide range of teammates and stakeholders Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 5+ years of relevant design and art direction experience for technical and product-driven companies Experience creating high-quality visual design work, with strong typography and a hands-on approach to making and iterating. Strong track record of independently delivering work as well as influencing the work of other designers, contractors, and agencies Experience applying and evolving a brand in a fast-paced environment. Proficient in Figma, Adobe Creative Cloud, Keynote, and Google slides Demonstrated experimentation with AI tools to both generate ideas, get stakeholders to see where an idea is headed, and to scale design Exceptional craft Preferred qualifications Curiosity, ambition, and a distinct point of view on design, with strong typography skills and an appreciation for creative process, technology, and design engineering. Are persuasive and humble in explaining your work, process, and decisions Have excellent organization and presentation skills, and excel in written and verbal communication Love working with other designers to help them learn and grow—and invite them to help you learn and grow Experience partnering with cross-functional teams. Creative coding or creative technologist background is a nice to have
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Our mission is to enable effective financial decisions through reliable data, increased efficiency, and automation. We support Marketing, Sales, Seller, Accounting, Tax, Finance and Strategy (F&S), Finance Operations (FinOps), and Treasury functions across automation, data insights, and process improvements. You may work on a wide variety of critical business areas including Seller Systems — Responsible for building the systems and tooling that make sellers and internal revenue teams at Stripe dramatically more productive and effective. We partner with Sales, Finance, Legal, and Product to deliver a single "plane of glass" selling experience that spans deal creation and modeling, negotiation and approvals, contracting, onboarding, and activation. The Seller Systems team composes first‑party, custom Stripe components with best‑in‑class third‑party business systems to deliver configurable, auditable, and globally scalable workflows. Engineers on Seller Systems build services, APIs, integrations, data pipelines, and internal UIs that power seller productivity, reduce time‑to‑activation, improve deal velocity, and enable AI‑driven assistive workflows. Use cases include deal modeling and pricing engines, approval and orchestration platforms, CLM/CPQ integrations, onboarding automation, seller analytics, and AI‑assisted seller tooling. Finance Engineering — Responsible for building the robust and scalable infrastructure that powers the company's core financial operations, including payments processing, fund settlement, accounting, and business intelligence. The Finance Engineering team is at the core of Stripe to empower business-critical financial domains including Accounting, Finance operations, Finance and Strategy, and Treasury. Engineers on the Financial Engineering team build platforms, data pipelines, and financial products for the Finance team. The use cases include financial analytics and insights, accounting automation, auditing, financial planning and forecasting, and financial business intelligence. Marketing and Sales Systems — Responsible for building the most measurable, cross-channel messaging capability possible, to attract and engage customers. We do this through scalable motions, with the most relevant messaging and increasing reach of our marketing motions. We are a cross-functional team of engineers, analysts, marketers, and product managers that deliver the insights, internal systems and tools that fuel growth at Stripe. As part of the Marketing Systems team, you own systems that power go-to-market motions productizing gathered insights and intelligence. This includes building tools that 1/ power better digital experiences, 2/ accelerate customer journey with intelligent orchestrations, 3/ drive smarter decisions with CDP, and 4/ improve marketer and seller productivity. What you'll do We're looking for Software Engineers who want to make an impact on managing money at a global scale with a passion for building ergonomic APIs. You'll play a key role in extending our balance management platform and in building out a new funds accessibility platform leveraged by enterprises and SMBs alike. Our team collaborates with many cross-functional teams — from Infrastructure to Product — at Stripe to deliver innovative solutions that address evolving user needs. Responsibilities Design, build, and maintain beautiful, robust, and high-performance APIs and services Ensure our infrastructure is extensible, scalable, reliable, and meets service-level agreements for both external and internal users Hide complexity from our users behind simple yet powerful abstractions Partner closely with other engineers, analysts, and scientists to build highly scalable systems, to deliver delightful developer experiences and comprehensive interfaces Build the APIs that power internal stakeholder-facing UI experiences, defining composable data models and durable interfaces Debug production issues across services and multiple levels of the stack with an eye towards improving maintainability over the long term Improve engineering standards, tooling, and processes Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 8+ years of experience designing, implementing, and operating large-scale, high-performance APIs and services You have implemented server-side APIs in dynamic languages like Ruby, working with document and relational datastores (especially Mongo and MySQL) and enjoy spelunking through new datasets (especially in systems like Redshift, Presto, or Trino). Empathetic, collaborative, and user-first mindset in everything you build and have excellent oral and written communication Experience proactively seeking feedback from users, teammates, and subject matter experts The skills to build holistically — from specs and documentation to implementation, testing, deployment, and measuring impact and ability to balance speed, complexity, and scope in service of user needs Preferred qualifications Experience with large-scale financial tracking systems Good understanding and practical knowledge in cloud-based services (e.g. gRPC, GraphQL, Docker and Kubernetes, cloud services such as AWS, etc.) Experience in marketing domain building products that contribute to marketing tech stack Experience with machine learning, recommender systems, product-led growth, or lifecycle marketing Prior experience building distributed systems or a microservices architecture
Who we are About Stripe Stripe is a technology company focused on improving the conditions for economic growth and prosperity. We build programmable financial infrastructure, rethinking from first principles how financial services should work, to make it easier and cheaper for any business to start and scale. More than 10 million businesses build on Stripe, spanning the economic frontier—from solo founders to established enterprises—united by a practical focus on growth. The most ambitious companies in the world use Stripe as core infrastructure to grow faster. They process trillions of dollars a year on Stripe, equivalent to around 1.6% of global GDP. While economic growth makes everyone better off, open markets also enable greater variety. When any business can easily serve a global customer base, the quality and diversity of products in the world increase, and craft and creativity are unleashed into the smallest niches. Our own growth is wholly contingent on the success of the businesses building on Stripe. We therefore invest back into our technology at an unusual rate. We make upgrades to our products every single day to deliver compounding gains to our customers. We maintain some of the most reliable APIs on the internet. We build entirely new pieces of financial infrastructure to enable new ideas. And our significant advances in risk and fraud infrastructure over many years are making the internet economy safer and more accessible. Though people at Stripe don’t tend to take themselves seriously, Stripe is a fairly serious place: our customers are depending on us for their livelihoods. We admire ambition, intensity, curiosity, humility, and rigor. The most effective people become knowledgeable about many domains besides their own. Any company is an applied exercise in understanding some aspect of society or the market. In working with so many (especially the new and innovative ones), we think that Stripe is one of the very best places to learn about how the world works. What you’ll do As an intern at Stripe you’ll work on projects across our stack that directly impact the way millions of businesses operate. You’ll own problems end to end with the support of your manager and teammates. It’s an opportunity to work alongside some of the most creative and technically rigorous engineers in the industry and learn how to ship high-quality work at scale. By contributing to Stripe’s codebase you’ll work across domains that give you insight into how the global economy works. Recent intern projects include expanding Stripe’s Payments Foundation Model capabilities to improve generalized anomaly detection, building more approachable fraud controls, creating safer payouts, and developing user-facing solutions that prevent costly pricing mistakes and make merchant checkout setup easier. Our internship program is competitive and the expectations are high. Responsibilities Operate as a real member of the team you join; engage in team discussions, decisions, and the technical design process. Write software that will be used in production, and has meaningful impact to Stripe’s business and users. Give and receive technical feedback through code reviews or design discussions Collaborate with other engineers and cross-functional stakeholders to proactively seek and incorporate feedback. Learn quickly by asking great questions, working with your intern manager and teammates effectively, communicating the status of your work clearly, and building with the latest AI tooling. Who you are Ambitious builder: You’re energized by building solutions without clear precedent and solving problems with far-reaching consequences. Successful Stripes are deeply curious, and prefer the joy of discovery to the comfort of certainty. Rigorous thinker: You appreciate that things worth doing are rarely simple. You enjoy working on problems that have never been tackled before. Adaptable problem solver: You adapt quickly and treat obstacles as opportunities. At Stripe we embrace kindness while encouraging Stripes to take measured risks and act boldly, even in the absence of consensus. Minimum requirements A strong fundamental understanding of computer science through pursuit of a Bachelor’s or Master’s degree in computer science, math, or a related discipline. Experience and familiarity with programming, either through side projects or classwork. We work mostly in Ruby, Java, Javascript, Go, and Scala. We believe new programming languages can be learned if the fundamentals and general knowledge are present. Experience from previous internships or other multi-person projects, including open source contributions, that demonstrate evaluating and receiving feedback from mentors, peers, and stakeholders. Ability to learn unfamiliar systems and form an understanding of those systems, through independent research and working with a mentor or subject matter experts. Ability to leverage AI tools to accelerate development while applying rigorous critical thinking and professional judgement to review, refine, and validate all outputs. Preferred qualifications At least 1 year of university education, or equivalent work experience. One or more areas of specialized knowledge (frontend, backend, infrastructure or other technologies) balanced with general skills and knowledge. Experience writing high quality pull requests, with good test coverage, and working knowledge to complete projects with minimal defects. Familiarity with navigating and managing your work in new code bases, with multiple languages. Clear written communication skills, with the ability to write clearly to explain your work to stakeholders, team members, and other Stripes.
Consumer Operations, Program Manager - Stripe, LLC - New York, NY Who we are About Stripe Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. What you’ll do Responsibilities Lead or collaborate with cross-functional teams, including Product, Engineering, Legal, Compliance, Support, Operations Technology, and Vendor Management, to define operational requirements for new Link/Crypto onramp products, features, and experiments. Partner with Product and Engineering teams to design and implement the infrastructure and tools needed to support operational workflows. Represent the interests of users in product development discussions and advocate for solutions that improve the consumer experience. Develop customer support strategies and implement tools to enhance self-service options for users. Ensure operational processes and product features comply with applicable local laws, regulations, and consumer protection requirements. Monitor and analyze operational metrics, driving continuous improvements to meet key performance objectives, such as consumer satisfaction, contact rate, and service-level agreements (SLAs). Who you are Minimum requirements Must have a Bachelor's degree or foreign equivalent in Business, Management, Economics or a related field, plus 5 years of post bachelor's progressive experience in Operations. Must also have each of the following: 5 years experience pulling data, creating queries and analyzing large datasets using SQL. 4 years experience leading end-to-end execution of large, cross-functional projects to improve user and Support Specialist experience and operational efficiency. 1 year of experience with designing and executing comprehensive test cases for new features, system updates, and process changes. 1 year experience coordinating feedback loops between end users, support teams and product teams. 1 year experience writing Product Requirement Documents (PRDs) and Business Requirement Documents (BRDs) and the ability to translate operational needs into technical requirements. 1 year experience with CRM and support platforms including Salesforce, Case Studio, and CRV, including designing and implementing automations, workflows, and routing logic to reduce manual tasks for Support agents. Salary: $150,301 - $210,600/yr This salary range represents the base salary range for the role and any sales commissions /sales bonuses targets, if applicable, would be in addition to the base salary. 40 hrs/week 50% Telecommuting permitted Multiple Positions Available. Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. NY33 #LI-DNI
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Large, complex businesses on Stripe have historically had to create a new Stripe account for each global entity or business unit—making it difficult to unify reporting and manage payment operations across all accounts. Our customers want a way to manage these accounts under one umbrella so they can operate at scale more efficiently. We are responsible for building Organizations, which allows merchants to effectively and centrally manage their businesses across multiple Stripe accounts. As Stripe continues to grow its suite of product offerings beyond payments, Organizations will unlock a new phase of growth for Stripe. We will do this by enabling our platforms and businesses to model their complex businesses and distribute all of Stripe’s products to their end users. You can read more about what we are working on here (our Stripe Blog). What you’ll do As a leader on the User Auth Experience team, you will help shape the team’s vision and roadmap, guide and mentor your peers, and lead by example. Authentication, Login, and general Account Security experiences are deeply cross-cutting areas at Stripe with critical security, safety, and quality considerations. You will work with many partner teams: peer engineering organizations to build robust/reusable/standardized access controls, as well as non-engineer groups to shape the security, beauty, and usability of the end-to-end journey of Stripe account authentication. You’ll play a major role in Stripe’s defense strategy, keeping users and data protected from fraudulent activity through intelligently assessing risk and refining user workflows accordingly. As an engineer on the team, you’ll directly build well-tested APIs, UX/UI pieces, and analytics engines for defining and measuring the full-stack Dashboard authentication story, elevating the experience for every end user. By creating and expanding these account management “building blocks”, you’ll build out a generalized authentication platform that can be leveraged to bring best-in-class usability and security to multiple Stripe-owned surfaces—multiplying the efforts of product teams to more quickly and confidently build safe, controlled features. Responsibilities Build beautiful web experiences and secure full-stack authentication machinery that impacts millions of users Make effective tradeoffs that consider business priorities, user experience, and a sustainable technical foundation Drive sound technical decision-making and lead technical conversations with other teams across Stripe Shape your team’s culture, roadmap, and vision through your guidance, mentorship, foresight, and technical and social expertise. As a leader within Engineering, assist with growth and development of your team and organization while maintaining a high bar for excellence and technical curiosity Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 8+ years of experience in full-time software development roles Experience as a technical lead by guiding your team, influencing its roadmap, and overseeing complex projects spanning multiple teams Experience in both frontend and backend, with strong ability to work as a generalist across the stack Thrive in a collaborative environment with other teams to identify high-impact ways of solving problems quickly Excellent oral and written communication Preferred qualifications You strive for simple solutions and designs over complex ones, and have a good intuition for what will last and scale well Expertise working at the intersection of security and authentication systems, with the ability to drive partnerships with our Security and Fraud partner teams. Strong understanding of IAM concepts, including Single Sign-On (SSO), Multi-Factor Authentication (MFA), Role-Based Access Control (RBAC), and identity governance. Experience building scalable, resilient, and observable systems while understanding UX best practices for the frontend You can put yourself in the shoes of your users to understand their needs and fit that into the bigger picture You stitch together many different services and processes, even if you have not worked with them before Experience with building software for fellow developers
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team GBS's primary goal is to ensure operational excellence across deal cycles, increase revenue through the development of transformative commercial constructs, and drive closure of Stripe's deal portfolio. The team's reach is widespread across Stripe, not exclusive to one sales segment or geographical region; GBS drives change across go-to-market, positively impacting Stripe users and cross-functional teams. GBS's priorities are set through the direction of Stripe leadership and executive vision, partnership with sales and cross-functional organizations, as well as user feedback and market insights. What you’ll do Stripe's Global Business Services (GBS) team is looking for a Deal Strategist to focus on the closure of custom and standard commercial deals. You will be responsible for deal lifecycle management and supporting cross-organizational alignment. This role requires a background in driving custom deals to closure, a strong understanding of pricing frameworks, and experience supporting sales through negotiations. The candidate will have experience with SaaS products, pricing strategies, and supporting selling motions, along with strong communication skills. You will love this job if you are a natural relationship builder and process architect. Responsibilities Manage end-to-end customer deals—drafting, editing, and reviewing agreements—while supporting the sales cycle to ensure deal terms align with business goals, reflect strategic priorities, and close as forecasted. Act as the primary point of contact between Sales, Legal, and other cross-functional stakeholders for deal-related questions, approvals, and escalations. Work directly with sales teams, sales leaders, services/support teams, and customers to advise on deal structures, establish compelling commercials, and drive resolution of customer issues. Advise sales teams on the best approach by understanding customer and partner requirements, while balancing custom terms with internal system constraints. Remove internal blockers and drive alignment across cross-functional teams including Product, Legal, Finance, and Accounting. Support complex negotiations involving bespoke commercial and legal agreements. Support the pricing and structuring of multi-threaded product use cases in all segments and industries, especially in highly competitive sales cycles. Quickly build credibility and trust with internal stakeholders. Demonstrate strong communication and persuasion skills when working with cross-functional partners and senior leaders. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements BA/BS degree in Business, Technology, Finance, or Economics 6+ years of experience in deal strategy, procurement, pricing strategy, financial consulting, or legal Experience working in ambiguous, fast-scaling environments and comfortable operating with high agency Strong communication, presentation, negotiation, and project management skills Experience working in Payments and/or SaaS
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Service Infrastructure team is responsible for empowering teams to build highly reliable and performant services, backing our payment systems, fraud detection, and a multitude of other products. As an infrastructure team, you will build and expand the service frameworks to make complex systems easy to use, resilient, and scalable. We build powerful interfaces for engineers that depend on these systems—deployment, load balancers, web framework, databases, Kafka, and Kubernetes—while keeping them highly available and performant. We're looking for engineering leaders who drive the technical vision of Stripe's service infrastructure platform for thousands of engineers to use and build on top of, and thrive in a highly autonomous environment with many moving pieces. What you’ll do You will join as a Technical Lead for one of the most impactful teams at Stripe. You will lead a team of engineers, collaborate with infrastructure and product engineering orgs, and advance service-oriented architecture (SOA) adoption at Stripe. By collaborating with the team's technical leaders, you will ensure the software your team builds meets the needs of Stripe and its customers. We are a highly effective team that consistently delivers high-impact results while genuinely caring for one another. We expect you to bring your curiosity and critical thinking skills to this challenging domain. We are looking for individuals with a strong background in designing and delivering high-performance infrastructure products for both internal and external customers. We would love to hear from you whether you have spent your entire career in infrastructure or are looking to apply your skill set to the database engineering domain for the first time. Responsibilities Lead a team of talented engineers, providing mentorship, guidance, and support to ensure their success Partner with Engineering Managers to create roadmaps that deliver milestones toward a cohesive engineering vision Understand user needs and pain points to prioritize engineering work and deliver high-quality solutions that meet user needs Drive the execution of projects, overseeing the entire development lifecycle from planning to delivery, while maintaining high standards of quality and timely completion Work with high-visibility teams and their stakeholders to support the Infrastructure's key engineering initiatives Provide hands-on technical leadership (architecture and design, vision, direction, and requirements setting, and incident response processes) for team members Work with leaders across the company to create and drive toward the longer term vision of Stripe's services roadmap Build a collaborative and inclusive work environment, promoting innovation, knowledge sharing, and continuous improvement within the team Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 12+ years of technical experience 5+ years in a strategic technical leadership role Experience leading engineering team(s) working on API design, abstractions, frameworks, or client libraries (e.g., building internal or external developer products) Hands-on experience building infrastructure and products for internal or external customers Proven track record of delivering pragmatic solutions that accelerate business growth Ability to adjust conversations from high-level discussions to detailed coding Thrives on a high level of autonomy and responsibility Clear and persuasive writing and in-person communication Strong problem-solving skills, critical thinking, determination, and a growth mindset Ability to work effectively with a diverse group of people, genuinely caring for each other and contributing to a high level of psychological safety for all team members and partners Proficient in at least one of the programming languages (Java, Ruby, Python, Go) Preferred qualifications Strong written and verbal communication skills for different audiences (leadership, users, company-wide) Experience with a variety of common infrastructure platforms (databases, logging, event streams, metrics, caching, etc.) Experience leading partially remote and distributed teams Experience developing sustainable, in-house framework and abstraction ecosystems in large engineering orgs Experience building serverless platforms Experience managing rigorous incident response processes and on-call rotations We don't expect deep expertise in every dimension above, but genuine curiosity about any of the areas that are less familiar is important to us
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Manager of the Technical Solutions Engineering (TSE) team will grow and inspire the team responsible for the success of developers and our largest users integrating with Stripe's platform & products. What you’ll do At Stripe we consider the developer experience to be central to the overall experience of our customers. When we do our job well, developers all over the world are able to smoothly launch and grow their businesses on Stripe, whether they’re integrating payments for the first time or building & growing complex systems on our financial infrastructure. Stripe is beloved by developers for the simplicity of our APIs, the thoroughness of our documentation, and our focus on developer experience. The Technical Solutions Engineering team is the glue to make that possible. We make our users feel empowered when we show them about something Stripe could do that they didn't think was possible. Internally, we champion developer experience as central to the overall experience around Stripe. Responsibilities Define and deliver a comprehensive technical support experience for developers and our most complex users (via internal user-facing teams) integrating Stripe Develop both the long-term vision and strategy for the Technical Solutions Engineering team and manage day-to-day operations Develop relationships across the entire organization at Stripe to influence others in aiming for the best developer experience possible Work cross-functionally across Stripe to bring innovative ways to make Stripe’s developer experience even more self-serve & impactful. Recruit, coach, and develop user facing engineers Inspire, motivate and enable individual development and promote career growth of the team Define, implement, and monitor key metrics that ensure the future sustainability and quality of the developer support experiences Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements Experience leading, managing and developing user-facing engineering teams Background in software development in one or more programming languages Your immediate team is based in Singapore and Japan, with US-based management (Central Time). This role requires a work schedule that provides meaningful daily overlap with APAC business hours. For candidates based in the United States, this role is only suitable for those in Pacific Time zones, working approximately 11 AM to 8 PM PT. The exact hours are flexible within that range, but APAC overlap is a firm requirement of the role. Preferred qualifications Direct experience as a user-facing engineer is highly desired. You attract great teammates. You encourage a healthy work environment that’s both supportive and challenging. You’re excited to help engineers develop new skills and advance in their careers. You understand what makes teams successful and what role a manager can play in that process. You’re clear and persuasive in writing and in person. You lead by example, by setting the right context, and by helping teammates do their best work. You know when to let a team work through problems and when to jump in to help. You’re technical enough to ask engineers good questions about design and integration decisions.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Marketing Operations team drives excellence across the shared infrastructure that the marketing and sales development teams depend on: lead routing and lead management, prospect data, campaign production, marketing systems, and sales development systems. The infrastructure covers three vertical channel groups: inbound and outbound sales, digital marketing, and in-person events. We ensure that the underlying operations and systems are reliable, scalable, and well-maintained. In close partnership with Demand Generation Systems, Marketing Operations enables global and region marketers and Sales Development Representatives to focus on driving revenue rather than wrestling with operations and systems. What you’ll do We are looking for a Head of Marketing Operations to lead a critical team to help power Stripe's growth. You will set the direction of marketing operations, solve time-sensitive and complex operational and systems challenges, and develop managers and individual contributors. You will be an indispensable partner to peers in Marketing, Sales Development, Product Management, Engineering, Analytics, and Data Science. You will be directly responsible for a global marketing operations team of 15-20, in addition to 25-30 production specialists with a dotted-line reporting relationship. Responsibilities Drive excellence in the operations and systems that support inbound and outbound sales, digital marketing channels, and in-person events Partner with Demand Generation Systems to build, buy, improve, and support the technology for digital marketing campaigns, in-person events, and sales development Ensure that we accurately route and progress leads to match sales coverage decisions, demand marketing strategies, and agreed upon timelines Ensure that we generate and maintain sufficient account coverage and quality of sales contacts and marketing database subscribers for sales and marketing outreach Ensure that we produce digital marketing campaigns with velocity and at the highest quality Serve as the senior marketing operations voice in cross-functional workstreams with Sales Development, Sales Operations, Revenue, and Regional Marketing teams Build, develop, and retain a high-performing marketing operations team Set strategic direction, objectives, and key results for the Marketing Operations organization, aligned to broader marketing and Stripe-wide objectives and key results Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 10+ years of experience in B2B marketing or revenue operations and working directly on an enterprise marketing technology stack (Marketing Automation Platform, CRM, sales engagement, company and contact data, etc.) 5+ years of direct people management experience, including managing managers and building teams of 10+ people; experience managing distributed and global teams 3+ years of working in a global B2B company with hundreds of marketers and sales development representatives Demonstrated ability to design and scale operations organizations, including structuring teams and managing through ambiguity Experience leading programs across multiple functional areas simultaneously Track record of driving measurable improvements in B2B marketing operations Strong cross-functional influence and ability to drive alignment at senior levels across Sales Development, Sales Operations, Revenue, and Regional Marketing Strong analytical skills, including the ability to use data to diagnose operational problems, set targets, and evaluate program outcomes Ability to build working prototypes and demos with AI to solve marketing operations challenges Prior responsibility for launching AI solutions to sales development or marketing teams Preferred qualifications 15+ years of experience in B2B marketing or revenue operations and working directly on an enterprise marketing technology stack (Marketing Automation Platform, CRM, sales engagement, company and contact data, etc.) 10+ years of direct people management experience, including managing managers and building teams of 10+ people; experience managing distributed and global teams 5+ years of working in a global B2B company with hundreds of marketers and sales development representatives
Who we are About the team Stripe is seeking a Regulatory Compliance and Money Laundering Reporting Officer (RC and MLRO) to lead our regulatory compliance and financial crimes program in Hong Kong. This role sits within the Affiliates pillar of the Financial Crime, Compliance and Risk Oversight (FinCRO) organization, and you'll report to the APAC Affiliates Lead. You'll be the named RC and MLRO of Stripe Hong Kong (to be set up) and lead or assist in the registration of Stripe Hong Kong as a Money Service Operator (MSO), under the oversight of the Hong Kong Customs and Excise Department (CED). In your role as the RC and MLRO, you'll be the principal decision-maker and strategic lead on regulatory compliance and financial crime risk management decisions, serving a critical role in ensuring the continued safe growth and success of Stripe in Hong Kong. You'll also be the public face of FinCRO in Hong Kong. You have deep subject matter expertise and a proven track record building and evolving tech-forward regulatory compliance and financial crime programs (collectively, compliance programs). You may be based in the Stripe Singapore office for approximately 6 months. The APAC Affiliates Lead determines the office location and duration. What you'll do Responsibilities Develop and implement a compliance strategy for Hong Kong, aligning with global FinCRO objectives and business goals, leveraging AI, data science, and automation wherever possible. Provide regular reporting and updates to the Board of Directors of Stripe Hong Kong regarding the health and effectiveness of the compliance programs Act as the RC and MLRO, owning and enhancing Stripe Hong Kong compliance programs, in particular, ensuring the financial crime program is designed to efficiently and effectively prevent, detect, and report money laundering, terrorist financing, and other financial crimes Engage with local regulators to shape the future of fintech oversight, advocating for tech-enabled compliance solutions. Serve as the primary point of contact for regulators and an ambassador for Stripe in Hong Kong Act as a thought leader in the payments industry, representing Stripe in external forums and groups to help modernize regulatory expectations for the fintech era Build and maintain trust and strong, collaborative relationships with key financial partners, including banks, payment networks, and other third-party providers. Educate partners on Stripe compliance programs and controls, and serve as the senior point of contact for escalations Exercise oversight to ensure the compliance program and controls are fit for purpose. Provide advice to key stakeholders on product development to foster compliance by design Who you are Minimum requirements 10+ years of experience in financial crime, with a focus on financial services, fintech, or payments, and deep contacts—and influence—across the industry Current knowledge of financial crimes and other relevant financial services laws and regulations in Hong Kong Strong communication skills, with the ability to articulate complex regulatory concepts to both technical and non-technical audiences Ability to think strategically and translate complex regulatory requirements into practical solutions Strong problem-solving skills, with a data-driven approach to decision-making Define and iterate on the Stripe Hong Kong risk appetite, ensuring a defensible stance as Stripe explores new, high-growth verticals and opportunities High data literacy and the ability to work closely with data teams to identify emerging financial crime patterns and validate the effectiveness of detection models Deep knowledge of the APAC region (preferably including experience working across Southeast Asia and/or India) Preferred qualifications Experience working in a global, matrixed organization Competence navigating regulatory guardrails amid a high-growth environment High professional fluency in Cantonese CAMS (Certified Anti-Money Laundering Specialist) or other relevant professional certifications Others We welcome applicants who are: Based in Singapore with a willingness to relocate to Hong Kong. The APAC Affiliates Lead determines the relocation timeline. Based in Hong Kong with a willingness to be temporarily located in Singapore for no more than 6 months. The APAC Affiliates Lead determines the duration.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. Research at Stripe Stripe’s mission is to increase the GDP of the internet and expand economic access globally. We design tools and infrastructure to help our users start, run, and scale an online business from anywhere in the world. We believe there are too many barriers to doing business on the internet and that opportunities are not equally distributed around the world. We also believe that building and growing a business online is a problem rooted in code, language, and design, not finance. That’s where you come in. We’re looking for an experienced UX Research Manager to join our growing UX Research team and help build, coach, and mentor a growing and highly skilled group of researchers. About UX research and the role The UX Research team is part of Stripe’s Design team. It works across brand and product initiatives to deliver products and experiences that meet user needs. Since Stripe’s main audience is people who build products, we take pride in creating user-friendly, user-focused experiences. In addition to conducting primary research, we enable other Stripes, including engineers, product managers, designers, and operations teams, to learn and apply research skills to global problems. You will help shape research as a core competency across Stripe and define how we put users first in our research. What you’ll do As a UX Research Manager, you will use your people-management and research expertise to lead a team of researchers that collaborates with product teams on core Payments and Risk products to build insight-driven product experiences. Core Payments includes Stripe’s in-person and online payment capabilities, checkout suite, Radar, and smart solutions that help businesses achieve optimal payment performance while balancing regulatory requirements, conversion, costs, and fraud considerations. You will report to the Head of Research. Responsibilities Lead, manage, coach, and mentor a team of researchers conducting mixed-methods research throughout the product-development process for Stripe’s Payments and Risk product pillar. Lead initiatives and guide the research team through artificial intelligence (AI) transformation in its internal processes, how it conducts research for Stripe users, and how it supports the changing needs of product partners. Share research insights that deepen Stripe’s understanding of user needs and identify opportunities to meet those needs. Grow the team to meet Stripe’s needs while developing individual contributors to deliver impactful, actionable research studies. Partner with Design and Stripe leadership to determine how to best use user research at Stripe and deepen our understanding of users. Work as a strategic partner to business leads, product managers, design leaders, and Stripe leadership. Define long-term strategy and short-term tactics for products by grounding decisions in user needs and insights. Prioritize research needs and approaches across multiple workstreams. Select the right project, scale, and scope at the right time, and deliver actionable insights. Enable other Stripes to learn and apply research skills by building research programs, platforms, and toolkits that support tactical research. Partner closely with other researchers to build Stripe’s research practice and infrastructure, including sourcing research vendors to support your team’s work. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 7+ years of relevant user research experience working on digital experiences and generating actionable insights that drive impact. 3+ years of people-management and leadership experience. Experience directly managing, coaching, and developing a team of user researchers, as well as recruiting and building research teams. Ability to set and achieve priorities that balance the needs of users, projects, the Research team, and Stripe. Experience conducting project work while mentoring and supporting a team of user researchers as they develop their craft and conduct research. Preferred qualifications Relevant experience in financial technology, particularly payment processing. Ability to motivate and inspire people to do their best work. Experience conducting complex research at scale using a range of methods, including qualitative interviews, surveys, ideation sessions, ethnographic field research, usability evaluations, and diary studies. Experience conducting primary research while mentoring and supporting a team of user researchers as they develop their craft and conduct research. Excellent written and verbal communication skills, including experience rolling out large-scale research programs. A consistent focus on users and their needs, with experience driving impact from insights. Understanding of the balance between speed and rigor, and how research translates into design, product, and business decisions. Ability to work with urgency and focus while adapting methodological rigor to the situation. Experience building or scaling research platforms, systems, or programs.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe’s Global Product Strategy & Operations team is a small, high impact team. We help run the Global product organization, which is responsible for helping Stripe and our users expand globally. Our team works cross functionally within the Global Product and across most of Stripe’s teams. We develop the long-term strategic plan for Global, drive an operating model that allows the Global organization to operate at scale, and design and incubate high impact 0→1 initiatives. Whatever it is, we work on what will move the needle most for Stripe. What you’ll do In this role, you will work cross-functionally within our group and across Stripe’s technical and user-facing teams to solve problems that benefit our users. Specifically: Work on cross-cutting company strategy projects and collaborate with teams to implement changes; Partner directly with senior leaders and cross functional teams to accelerate progress, solve hard scaling initiatives, and incubate new programs; Drive analysis and research to help inform our overall strategy and make the right growth decisions for global products, including local payment methods; Help shape the product roadmap for the Stripe’s APAC business through robust gathering of competitive intelligence, user insights, and data analysis; Advise Product, Engineering, GTM & cross-functional leadership teams on where resources should be deployed to maximize long-term strategic value; Partner with Finance to drive planning processes, including investment decisions, strategy updates, operational plans, and OKRs; and Maintain a pulse on the financial health of the APAC business, highlighting key metrics and trends and developing action plans to drive improvements. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 7+ years of experience in a strategy, business operations, or highly analytical role at a technology company, or similar experience in management consulting. Ability to add structure and clarity to ambiguous, open-ended problems, and distill complex findings into clear, concise, and actionable recommendations. Ability to understand complex, technical products and articulate their value to non-technical audiences. Experience leading complex, cross-functional projects with multiple functional stakeholders. Exceptional stakeholder management skills, demonstrated by a track record of driving alignment and complex decisions with senior cross-functional leaders. Experience working directly with Product and Engineering teams. Demonstrated ability to thrive in influence-without-authority environments and contexts with a high degree of ambiguity. Strong oral and written communication skills, with a proven ability to work effectively with multiple, cross-functional stakeholders, including users. A “can do” attitude, comfort with ambiguity, and ability to juggle multiple priorities simultaneously.